Lithia Ford Idaho Falls

We bought our car from Broadway Ford and decided to go back for our auto service needs and we could not be happier. We have always worked with Ken and he has always been so honest, caring, and has the bes back for our auto service needs and we could not be happier. We have always worked with Ken and he has always been so honest, caring, and has the best customer service that I have ever seen from a service shop. When we need to take our car I know that I will always have all my questions answered, I will be kept up to date with progress, and most important I will always get a straight answer. Honesty to me is not something that I associate with a service shop, but with Ken at Broadway Ford it is something I know I can count on. I could never think of taking my car anywhere else. The mechanic Frank is also great to work with, he remembers our car and is always willing to answer any questions we may have. If you are looking of great service, knowledgeable people, honesty, and great value make sure to go to Broadway Ford Service and ask for Ken, you will not regret it. More

Marlow sold us the vehicle last week. He was very friendly and helpful. Ken helped get a part for my window. He was very fast and very friendly. Took care of the issue within about 10 minutes. Great friendly and helpful. Ken helped get a part for my window. He was very fast and very friendly. Took care of the issue within about 10 minutes. Great! More

The service was great and the price was excellent. They were very friendly and verycooperative. I would gladly recommend Broadway Ford. Thank you for your time and services. were very friendly and verycooperative. I would gladly recommend Broadway Ford. Thank you for your time and services. More

We were going for our first test drive and had no intention of buying right away. Because of the great service, which was friendly and honest, we ended up changing our minds. Broadway Ford gave us a intention of buying right away. Because of the great service, which was friendly and honest, we ended up changing our minds. Broadway Ford gave us an AMAZING deal and Ray Carona was a great, non-pushy salesman. Thank you! We are very happy customers!, More

Brian, from the start was there to help me in any way he could. He was not pushy in any way which cleared the way for me to make an informed (not impulsive) decision. He did a great job! could. He was not pushy in any way which cleared the way for me to make an informed (not impulsive) decision. He did a great job! More

This Dealership is very freindly and out going I enjoy going to them for service. They try to get the work done as soon as they can. going to them for service. They try to get the work done as soon as they can. More

I was traveling through town on Saturday morning and was having transmission issues with my F250. They got me in right away and helped me out. Thanks Ken. having transmission issues with my F250. They got me in right away and helped me out. Thanks Ken. More

Last month (August) my Ford Mustang blew a plug. We had Last month (August) my Ford Mustang blew a plug. We had been fly fishing in Montana and our GPS indicated a nearby dealership. It was 4:30 on a S Last month (August) my Ford Mustang blew a plug. We had been fly fishing in Montana and our GPS indicated a nearby dealership. It was 4:30 on a Saturday afternoon and I barely limped into Broadway Ford, having no hope of getting service at that time. Ken Tolliver greeted me, smiled, lifted the hood, and immediately diagnosed the problem. He scheduled me for first thing Monday morning and then went far beyond what was necessary. He called a nearby airport rental car service, got us a reduced rate for the weekend, then took us to the rental car desk, parked, and went with us to introduce us and claim the reduced rate. When the repair was finished Monday (two hours ahead of schedule), we returned the rental car and a shuttle from Broadway immediately picked us up and returned us to the dealership. I talked with the mechanic and he explained the weakness of Ford's spark plug threads on the 4.6 V8. I purchased a gift certificate to Appleby's for Ken and promised to write this review. He is a superb young man and a credit not only to Broadway Ford but to The Ford Motor company. More

Ken got me in early, assured me that the service department would take care of everything and then made sure that I got my car cleaned. If Ken Tolliver is representative of Broadway Ford, then it i department would take care of everything and then made sure that I got my car cleaned. If Ken Tolliver is representative of Broadway Ford, then it is truly and outstanding dealership. Thanks for taking care of me. Ron Barber Kathleen, Georgia More

I purchased a 2002 F250 7.3L Crew Cab with 155,000 miles on it. Wanted to check the truck for a performance chip. Jason, service manager, looked but didn't find an obvious one. He then scheduled a time t on it. Wanted to check the truck for a performance chip. Jason, service manager, looked but didn't find an obvious one. He then scheduled a time that I could have a diesel technician look at it. Today Brock, the diesel technician, found that the truck did have a chip. Brock also pointed out some service issues that may require attention in the near future and recent repairs/replacements like new brakes and shocks (by previous owner) and ball joints that I had replaced. Thanks Jason and Brock for being very curteous and helpful More