Lithia Ford Idaho Falls

Marlow did a very good job of ensuring that my experience was a positive one. He involved Randy Cate and Steve Rierson when it was needed to make the situation right. I appreciated Marlow's willingness to wo was a positive one. He involved Randy Cate and Steve Rierson when it was needed to make the situation right. I appreciated Marlow's willingness to work for me during the purchasing process. I could tell that he genuinely cared about my overall experience with Broadway Ford. This is my first interaction with Marlow and the rest of the team at Broadway, and it won't be the last. Thanks for turning a bad situation in to a good one. I now know that your team is committed to making and keeping long-lasting relationships with their customers. More

I drove over from Jackson WY for my 60000 mi service, bit I drove over from Jackson WY for my 60000 mi service, bit did not know it would take until 5 pm. I had to be back to Jackson by 5 pm and Tim and the I drove over from Jackson WY for my 60000 mi service, bit did not know it would take until 5 pm. I had to be back to Jackson by 5 pm and Tim and the mac dept worked very hard on my short deadline and got me out before 3pm. I made it to my important appt thanks the Tim . He really took fantastic care of me and I want everyone to know what. Great job he does Roger Scott More

We came in to price and compare. We had no intentions of buying that day or buying new for that matter. We were greeted by Marlow Rhodes. We told him what we were looking for. He took the time to listen to buying that day or buying new for that matter. We were greeted by Marlow Rhodes. We told him what we were looking for. He took the time to listen to what we wanted and didn't want. He then explained what.our options were for used trucks. He then showed us a new truck and I fell in love with it. Marlow let my fiance and I talk about our options, he was never pushy or demanding. I will definitely recommend Broadway Ford and Marlow ti my friends and family More

First time buying a car from a dealer on my own... Steve and Karrie where the people I first talked to about a car I liked they were some great help and were willing to work with me ...I pulled on there lot and Karrie where the people I first talked to about a car I liked they were some great help and were willing to work with me ...I pulled on there lot and Adam Johnson was the man who walked me threw the car n let me test drive it another great help... He answer questions that I had and made me feel welcomed at broadway ford... I received a call from Adam today asking if I liked the new car and if I had any questions he would be willing to answer them for me... I recommend broadway ford to anyone looking for a car or truck to purchase Steve Karrie and Adam all will make it happen thanks so much for all the help u 3 did for me More

my wife and I came into Broadway Ford on a whim to see if they could match or beat another dealers offer on a used truck. Marlow Rhodes was the salesman that helped us. He listened to what we were looking fo they could match or beat another dealers offer on a used truck. Marlow Rhodes was the salesman that helped us. He listened to what we were looking for. He knew right away what he had in stock and what he thought would work for us. When he came back and told us what he could give us for our trade. We were so impressed with his product knowledge and his willingness tohelp we decided to buy from Broadway and Marlow. Nice work. More

Bait/switch ads, pulls credit without notice. Terrible. I had an alright experience with Broadway Ford a few years ago when I ordered a truck and it's been downhill from there. Even as a potential repeat c I had an alright experience with Broadway Ford a few years ago when I ordered a truck and it's been downhill from there. Even as a potential repeat customer I have been treated unbelievably poorly. I called a few times and inquired about a 2017 Raptor to which I was treated poorly like I was an idiot for even asking about it. I understand if you don't have them to sell, but be respectful. I later decided I would settle on an XLT for the time being until Raptors are more readily accessible. I saw an advertisement that stated the truck was $12,000 off MSRP for ANY XLT in stock. If they dispute this I have the ads. After calling to confirm that was the deal, I drove the 30 miles one way to get a truck. From the beginning I was very clear that I was only there for the discount. I was mislead for 2 hours until finally the sales manager tells me the dealer is actually $4,500 more than advertised. Why not just tell me before wasting my time? I had wasted at least 3 hours with driving. This would be a pain, but it gets worse. Without my knowledge or consent they ran a hard credit check on me. I am closing on a house shortly and it will be thousands of dollars if my credit score is negatively effected. I am seriously blown away that they think they can do that to a customer. I don't care at all what their pricing is. They can price things however they want, but to be dishonest, deceptive, and blatantly disrespectful all while purposely wasting hours of my Saturday is unbelievable. The lone bright spot was that Ebony was friendly to work with. Do yourself a favor and go to Woody Smith Ford in Rexburg. Smaller dealer that will be respectful. In addition their pricing is better anyway. More

Robert was extremely knowledgeable and courteous. He arranged all the necessary service to complete my repair. Fast, and expert workmanship was top notch. I have repeatedly returned to this dealership arranged all the necessary service to complete my repair. Fast, and expert workmanship was top notch. I have repeatedly returned to this dealership because of the service as well the employees are genuinely careful to make sure that everything is just right. I will continue to take my vehicles to this dealership, new, used or otherwise. Thank you to Broadway Ford for their efforts. Judy Bauer More

It was time to trade our Explorer as the mileage was high...because we have had such wonderful experiences with the people at Broadway Ford, we chose to return. Buzzy (Ken Top), has in the past, always high...because we have had such wonderful experiences with the people at Broadway Ford, we chose to return. Buzzy (Ken Top), has in the past, always been of great help and found the exact vehicle for us. Once again he did his job amazingly well and found us a beautiful and much needed truck! Buzzy then introduced us to Randy Martin who we found to be a very well informed, competent, and friendly gentleman. Randy took us through the application process quickly and personably. The tires on the truck were not suitable for our needs or desires, that was not a problem for these gentleman, they had the tires changed, the truck detailed and a full tank of gas before we picked it up. Randy offered to bring the truck to us since we had to wait awhile, but we opted to pick it up ourselves. When we arrived back at the dealership, Randy took my husband and I through the electronics on our new truck. He was very informative and patient!! He programed my phone into the truck, due to the fact my husbands phone was very low on battery, it would not find it. He made sure that we understood how to add the phone and offered for us to come in and he would help us once again. He also assured us if there were any other questions, to please call or stop by and he would be very happy to help. Our experience with these two gentleman will keep us at Broadway Ford! Thank you for being so GREAT!! More

Tim Freund was very helpful in addressing all my concerns with my new ford F-150, all my questions were listed on the service order and were discussed with me in detail. I am very pleased with my experience with my new ford F-150, all my questions were listed on the service order and were discussed with me in detail. I am very pleased with my experience at Broadway Ford not only the Service but all the employees I have dealt with since the purchase of my truck. Thanks for all your help. Bill Dennis More

I hit a deer with my 2010 ford Taurus at west Yellowstone on a Saturday night, I try and get in touch with someone in west Yellowstone with no response from the body shop there. I decided to travel to Broadw on a Saturday night, I try and get in touch with someone in west Yellowstone with no response from the body shop there. I decided to travel to Broadway Ford in Idaho Falls, on Monday morning I meet with Robert Wadsworth and he look at my car and fix the hood an front signal light so the car was rode worthy. He did this in a couple of hours so I could drive my car back to Ohio, I cannot thank Robert and his staff for the quick and friendly service to a stranger in the area. He is a credit to Ford dealership. Thanks Alan Leo More