Lithia Ford Idaho Falls

Broadway Service Repair We are from Canada and our truck broke down in Idaho Falls. Broadway Ford was booked but they said they would fit us in. They assessed the damage and We are from Canada and our truck broke down in Idaho Falls. Broadway Ford was booked but they said they would fit us in. They assessed the damage and proceed with the repair. Matt in Customer service was fantastic! We were treated like family. He was in contact with us throughout the repair. If Ford were to award medals for Service above and beyond...Matt/Broadway Ford would win it hands down. If anyone needs service in Idaho Falls take your vehicle to Matt...you will not be disappointed!! More

A pleasing experience. I enjoyed working with Justin Howard in sales. He was helpful and found the truck that suited me as best he could. I would refer my friends to him. F I enjoyed working with Justin Howard in sales. He was helpful and found the truck that suited me as best he could. I would refer my friends to him. Floyd Gardner More

Great Service, But Fix the Internet Always have received great service from either the Service Department or the Quicklane folks. One issue did occur at each department within the same Always have received great service from either the Service Department or the Quicklane folks. One issue did occur at each department within the same week, i.e. neither department checks their internet appointments. When I arrived at each location of separate dates, neither knew that I was coming. When I mentioned I had an email appointment confirmation, both stated that they typically don't monitor the internet. Odd, since they could easily get overbooked for the time slot that I picked. In the Quiklane today, the attendant said he never books appointments prior to 8 AM, even though the internet allows earlier appointments. In either case though, service was timely and professional. I consider this omission to be a learning curve issue, but should be fixed sooner rather than later. More

Not honest Drove several hours to look at a used truck. Was told only 2 things need to be repaired. Truck had several more costly parts that need to be replaced Drove several hours to look at a used truck. Was told only 2 things need to be repaired. Truck had several more costly parts that need to be replaced and had oil leak in oil pan. Truck rims and tires were swapped out for tires that were bald and cracked. Technicians report said truck was unsafe to drive until repaired but staff tried to say truck would be safe to drive over 340 miles. Very dishonest through whole process. More

Don't buy at this dealership We were told one thing and charged another on the price of the vehicle we bought. Never given any paperwork the day of the sale and was told that they We were told one thing and charged another on the price of the vehicle we bought. Never given any paperwork the day of the sale and was told that they'd have it the next day when we came back to pick the vehicle up. It wasn't until until 41 days later that we got the paperwork and only after we went in and wouldn't leave until they gave it to us. This is after 5 phone calls and was always told "it's in the mail". If they don't give you the paperwork at least take pictures of what you sign. Will not recommend this dealership to anyone!!! More

a new car after our new car was totaled on a trip we were looking for a vehicle after our's was totaled on vacation we had limited time before we had to take our rental car back Matthew Page was our s we were looking for a vehicle after our's was totaled on vacation we had limited time before we had to take our rental car back Matthew Page was our sales guy and did everything he could to make sure we got in and out in our new jeep as fast as possible we had a very plesent time dealing with the dealership and would buy here again thanks! More

Wonderful Customer Service Although I live in Washington I found the vehicle that I wanted at Broadway Ford in Idaho Falls. Shane, Dylan and Bruce went out of their way to prov Although I live in Washington I found the vehicle that I wanted at Broadway Ford in Idaho Falls. Shane, Dylan and Bruce went out of their way to provide wonderful customer service! The paperwork was overnighted to me and they stayed in contact with me until the process was complete. I will definitely recommend Broadway Ford to all of my family and friends. More

Excellent customer service I want to thank Shane Richins for great customer service. He's been helping us trying to find the right vehicle to fit our needs. when this Expedition I want to thank Shane Richins for great customer service. He's been helping us trying to find the right vehicle to fit our needs. when this Expedition came along he made sure that we got into it. And Robert Wadsworth and his tech did amazing job on the repairs. Thank you so much. More

Great customer service We love Ford, we love Broadway Ford. Thanks Shane Richins you are excellent to work with we will be back for our future vehicles. Thank you all so kin We love Ford, we love Broadway Ford. Thanks Shane Richins you are excellent to work with we will be back for our future vehicles. Thank you all so kindly More

Great Experience! Shane did a really great job. He made the buying process really easy and didn't put any pressure on us to make a deal. This has been one of the best Shane did a really great job. He made the buying process really easy and didn't put any pressure on us to make a deal. This has been one of the best buying experiences I have ever had. I'll definitely give him a call next time I need a new vehicle. More