Lithia Chrysler Jeep of Reno - Service Center

My first visit for service and it was excellent. Jared was very helpful and professional. Jared was very helpful and professional. More

Always able to get an appointment promptly and service work is done quickly & warranty work as well work is done quickly & warranty work as well More

Customer service was great , very informative. The service was done with speed . Overall just great service. The service was done with speed . Overall just great service. More

Great staff. Very easy to work with and they understood our dilemma perfectly. Plan to call them in the future if I need assistance with my truck. Very easy to work with and they understood our dilemma perfectly. Plan to call them in the future if I need assistance with my truck. More

I will never take my car or truck anywhere else because the customer service from every department is top of the line. I always know that I am going to get truthful answers and honest work done on my vehic the customer service from every department is top of the line. I always know that I am going to get truthful answers and honest work done on my vehicles. More

Tony was very helpful and courteous, as was everyone else there. Great customer service and the easy atmosphere of the service, sales and parts departments is why I'll keep coming back for anything I need. there. Great customer service and the easy atmosphere of the service, sales and parts departments is why I'll keep coming back for anything I need. More

I brought a tire in to get fixed as it had a hole in it. After speaking with the representative (Jared) regarding my flat tire, I was asked to take the tire off of the back of my Jeep and carry it into th After speaking with the representative (Jared) regarding my flat tire, I was asked to take the tire off of the back of my Jeep and carry it into the garage. After confirming I needed to take it off and bring it in their garage myself, I was taken back. Luckily, I had the tools and knew how to take the tire off the back of my Jeep and was strong enough to carry it from the parking lot into the service garage. I was never offered any help from the representative at the desks or any other worker who watched me carry my tire in from the parking lot. I was floored Lithia would ask a female customer to do the labor and literally carry the tire into the garage. I spoke to the manager about what occurred while I was still there which he didn’t show much concern. Part of me wonders if he even believed me. I never did receive an apology from the representative. My husband was the one who received the apology once he got involved after hearing about how I was treated. I still have Jared’s voicemail on my phone saying the tire was ready to be picked up and no apology. We all hear about stories where women get treated poorly in places of business like this, but I never thought it would come from Lithia. It’s sad and incredibly unfortunate the situation seemed to be handled and important enough once my husband got involved. Being a customer of Lithia since 2013, I am very disappointed and can take my business elsewhere. More

Jason Packard was the best Will go to Reno jeep Lithia again because of Jason and how helpful he was with my jeep. Thank you Jason!! again because of Jason and how helpful he was with my jeep. Thank you Jason!! More

Tony was very helpful & explained what was needed for my Jeep. Tony also took the time to make sure I got a ride to work on the shuttle & called me when I could pick up my Jeep. Jeep. Tony also took the time to make sure I got a ride to work on the shuttle & called me when I could pick up my Jeep. More

Fernando was incredible and appreciate his service. He helped me to order my new tires. He helped me to order my new tires. More