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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,002 Reviews

2,002 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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December 06, 2024

It was very easy to make an appointment. Did not have to spend all day to get the service completed. More

by ckwittorff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Lithia Chrysler Jeep of Reno responded

We appreciate you choosing Lithia Chrysler Jeep of Reno and are glad to hear about your smooth service experience. Take care.

December 06, 2024

Ben was extremely friendly & helpful. He kept me informed regularly as there was a problem obtaining parts. Everything turned out well & I plan to return for my service & repairs. Thanks More

by reubenestradasr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Lithia Chrysler Jeep of Reno responded

Great to hear everything went well. Our team at Lithia Chrysler Jeep of Reno is happy to assist with your service and repair needs in the future. Thanks for sharing your experience!

December 06, 2024

Something is now rattling after spending $1900 for service. Now have to take it back and leave it again. Not happy. I think you were short staffed that day and didn’t take the time to check things p More

by Jrbarlow0608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike in service.
Dec 07, 2024 -

Lithia Chrysler Jeep of Reno responded

Hello, Your feedback is very important to us. We would like to speak with you about your recent experience with our Service Team regarding the status of your vehicle after your appointment. Please send us an email with your best method of contact so we may discuss this further. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

December 04, 2024

Very nice people at the dealership. Service is efficient and fair. Service writers are knowledgeable and friendly. Would recommend! More

by m1911tobmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words for Robert, and for taking the time to leave us this wonderful service feedback!

December 04, 2024

Prompt courteous service! Well stocked waiting area. No waiting at check in or check out. More

by PPOLAPINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad Robert and our team were able to help, and we hope to see you again!

December 04, 2024

Everyone was great from making the appointment to asking questions from the service advisor and also asking questions to the shop manager. It was a good experience. I will not hesitate to go back. More

by peeversk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 03, 2024

I’ve been doing walk ins for my car services and it’s very accommodating especially without scheduled appointments More

by ROURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Lithia Chrysler Jeep of Reno responded

Roura, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 03, 2024

Fernando, my service contact, was incredible with his manner and keeping me informed! Also helped tremendously with a future Recall Notice, and a Warranty Item!! EXCELLENT!! More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Rivas
Dec 03, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks, Robert, for sharing about your experience with Fernando here at Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

December 02, 2024

Mike was great. I was stressed and he did the best he could to help me More

by MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Service
Dec 02, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for sharing your experience. Our team strives to alleviate stress and assist whenever possible here at Lithia Chrysler Jeep of Reno.

December 02, 2024

Great help on the phone. Very nice service desk. The job was done quickly. Every thing was just right. More

by debralevine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared at the service desk
Dec 02, 2024 -

Lithia Chrysler Jeep of Reno responded

Glad to hear our team at Lithia Chrysler Jeep of Reno met your expectations. Appreciate your kind words about the service desk and efficiency.