Lithia Chrysler Jeep of Reno

10000 mile oil change and checkup Excellent service but wish you would provide loaner cars so I did not have to sit waiting for car or have someone pick me up while car is being servic Excellent service but wish you would provide loaner cars so I did not have to sit waiting for car or have someone pick me up while car is being serviced and wash inside and outside with each service. ( I previously owned a Lexus 330 and got spoiled). More

Routine maintenance Consistent and reliable service, excellent customer service. Oil change, tires rotated, checked warning light. Shuttle service prompt and courteous. Consistent and reliable service, excellent customer service. Oil change, tires rotated, checked warning light. Shuttle service prompt and courteous. Plan to use them for all service. More

2014 Jeep Patriot Latitude I test drove vehicles at multiple dealerships in the Reno area and found Lithia Jeep to be the friendliest in terms of test-drives and sales. I drove I test drove vehicles at multiple dealerships in the Reno area and found Lithia Jeep to be the friendliest in terms of test-drives and sales. I drove a couple different Jeeps and visited the dealership twice before I returned on a third visit to purchase a new vehicle. I did not feel any pressure and found the associates I worked with to be kind, down to earth people. I owned a Jeep Cherokee Sport for 14 years and was glad to find a similar styled vehicle in the 2014 Jeep Patriot Latitude. If you want a stress-free car buying experience, ask for Dirk, he is a great guy! More

Easiest Car Purchase to date Thanks for making the process of buying my new Jeep so easy! Robert and crew were outstanding - we have purchased many cars, but this was by far the Thanks for making the process of buying my new Jeep so easy! Robert and crew were outstanding - we have purchased many cars, but this was by far the best experience I have had! More

Charlie is back :-) I am so glad Charlie is back. :-) He is a great person to have working for you. Thank you for the shuttle service. First time I have ever used it. I am so glad Charlie is back. :-) He is a great person to have working for you. Thank you for the shuttle service. First time I have ever used it. More

Good Bundt Cake Robert made it very easy to get into what I wanted. It didn't hurt that you had a great slice of bundt cake for the kid. Thanks Robert made it very easy to get into what I wanted. It didn't hurt that you had a great slice of bundt cake for the kid. Thanks More

My New Jeep Cherokee Latitude Dirk did an outstanding job. This was my first NEW car purchase and he knew I was nervous. Dirk answered all my questions, reviewed everything and e Dirk did an outstanding job. This was my first NEW car purchase and he knew I was nervous. Dirk answered all my questions, reviewed everything and even let me walk out and think about it for 24 hours. Letting me think about it for 24 hours was the best decision he made. It put my mind at ease and allowed me time to do more due dilegence and research so I felt comfortable in my decision. Dirk should get an 11 of out 10!!!! OUTSTANDING! More

I was looking to buy an new Jeep Grand Cherokee Summit and Neil was very, very helpful in his explanations of the vehicles features and capabilities. The purchase process was very easy and all the staff and Neil was very, very helpful in his explanations of the vehicles features and capabilities. The purchase process was very easy and all the staff were friendly and courteous. Special mention must go to Shaun the Finance specialist, Tom? the Service Coordinator, the folks in the Parts Department, and especially Neil for making this process pleasant. More

JOELINE WAS A JOY. SHE MADE BUYING THAT JEEP ENJOYABLE. ALL AROUND GREAT EXPERIENCE FROM ALL THE STAFF. WOULD RECOMMEND THIS DEALERSHIP TO ANYONE INTRESTED IN PURCHASING A VEHICLE. ALL AROUND GREAT EXPERIENCE FROM ALL THE STAFF. WOULD RECOMMEND THIS DEALERSHIP TO ANYONE INTRESTED IN PURCHASING A VEHICLE. More

Lets be real. Buying a car, new or used, can at times feel like a visit to a proctologist. It's certainly not something on ones bucket list, yet eventually one does have to cross it off your list, yes, e feel like a visit to a proctologist. It's certainly not something on ones bucket list, yet eventually one does have to cross it off your list, yes, even "that" list. The end result is exciting, the process to get there, not so much. So, to avoid the roto rooter man (or female), one steps onto a car lot with great caution, usually carrying a crucifix, wood stake, holy water and silver bullet. I once made the mistake in believing the salesman was going to keep his word, and not call me if I gave him my number. For a full two months, every week, he would call. The day after my purchase of my year old Jeep Grand Cherokee, I was in a mandatory class for my job, titled "Customer Relations". We were told to break into groups and discuss the best customer service we remember receiving, but more over, why it was the best. The commonality with all the groups were "consistency", "going above and beyond", "seeing it through", "willingness to help", and "positive attitude". When you can walk away feeling good about your buying experience, like I did, plus experience all those listed above, you gladly share it. Thank you Jolene Strozzi for taking good care of me, for going above and beyond, for seeing it through and for always smiling. More