Lithia Chrysler Jeep of Reno

Very good service from Associate and support from deal staff This is the second car we have purchased from Lithia, one from the Subaru side and the most recent from the Jeep side. Both experiences were a) info This is the second car we have purchased from Lithia, one from the Subaru side and the most recent from the Jeep side. Both experiences were a) informative on distinctions between brands and models, b) clearly in support of what I needed (not a pushy agenda), and c) easy to close the transaction. Farris whom was our Jeep associate was extremely helpful, and has followed-up post deal on several occasions. Highest marks. More

Good service department. The sales team...not so much My wife and I bought our 2006 Buick Rainier a couple of years ago, and,while the experience of selecting the vehicle and arranging the purchase was no My wife and I bought our 2006 Buick Rainier a couple of years ago, and,while the experience of selecting the vehicle and arranging the purchase was not the worst thing I've ever been through,it could have been better. Our salesman,Robert Black,was accommodating enough until he got our signatures and our money,after which he treated us as if we didn't exist. This guy could not have been less professional. I even have the unpleasant memory of watching this man walk across the sales floor,working out on a chicken leg he brought for lunch. I can still hear the smacking sounds he was making even 2 years on. Now,the experiences we've had with the service department have been much better. They have recently revamped their procedures in an attempt to get more customers serviced and out the door in less time, and, judging from my latest experience,it appears to be working. Instead of opting for a ride home to wait until they finished with my vehicle,I chose to stay on the premises this time, and, to my great pleasure, I was back out on the road in roughly one hour. A drastic improvement!!! I only wish they'd had this new protocol in place two years ago when I first bought the car. A definite step in the right direction! I also need to point out that the employees that I've dealt with in the service department were much more professional and courteous than some of the members of Lithia's sales team, and that's not how it should be. More

Top Notch Pleasurable purchase, Dirk & Ken are top notch. Great value, communication and product. Worth driving from Portland, Or. to Reno. Also, great deal on Pleasurable purchase, Dirk & Ken are top notch. Great value, communication and product. Worth driving from Portland, Or. to Reno. Also, great deal on 7 Year Extended Warranty through Chrysler More

Looking to buy a new car On our visit to look at cars, overall, it was the best car buying experience I've ever had. Both employees we dealt with were highly recommendable. On our visit to look at cars, overall, it was the best car buying experience I've ever had. Both employees we dealt with were highly recommendable. More

Excellent Jeep Dealership Excellent, respectful and professional service through-out the entire process. Very good knowledge of product/models. Will gladly recommend to famil Excellent, respectful and professional service through-out the entire process. Very good knowledge of product/models. Will gladly recommend to family and friends, pleasure to do business with. More

Service, my Ford F 250 HD Chris Crammers did a very good job, of getting me in & out in record time. I like to deal, with one person & Chris does a bang up job, good to work wi Chris Crammers did a very good job, of getting me in & out in record time. I like to deal, with one person & Chris does a bang up job, good to work with. Dwight L Orton More

Happy Buyer :) I had planned on purchasing my vehicle taking all day, but the paperwork went quickly and everyone was informative and helpful, it was a very pleasant I had planned on purchasing my vehicle taking all day, but the paperwork went quickly and everyone was informative and helpful, it was a very pleasant experience!! More

On time ....done right. I have been coming to this dealership .... Since the day the van was purchased. I can tell you, I have never had a bad experience . The van we're ta I have been coming to this dealership .... Since the day the van was purchased. I can tell you, I have never had a bad experience . The van we're talking about is a 2005, touring and it now has 104,400 miles. I love my van More

Easy as can be I came into the dealership unsure if I was going to buy or trade my Jeep Cherokee in that I purchased from Dirk Westergard in 2013. I was greeted by D I came into the dealership unsure if I was going to buy or trade my Jeep Cherokee in that I purchased from Dirk Westergard in 2013. I was greeted by Dan Dunham after a few minutes which I appreciated as most dealerships swarm on customers as they enter like vultures on a carcass. I walked in, saw the vehicle I wanted, shot the breeze with Mr Dunham for a few moments and after deciding I was trading my current vehicle in for my new 2015 Jeep Cherokee Trailhawk, I had more than acceptable financing as well as life time warranty and lifetime oil changes all for less than I was paying before. This was my 2nd encounter with Lithia Chrysler Jeep personally and my mother bought there as well. When it's time to buy new I will definitely take my business there. More

Professional and pleasant My wife and I were looking for a dingy tow car to tow behind our RV. We researched the various models that fit our needs. Our needs were somewhat uniq My wife and I were looking for a dingy tow car to tow behind our RV. We researched the various models that fit our needs. Our needs were somewhat unique, having the right transmission for towing was the 1st and primary requirement. The 2nd was I wanted a 4X4 to be able to go offroading, and 3rd was comfort and luxury for my wife, because this car would be replacing her 350 Mercedes. After visiting several other dealerships we arrived at and driving several cars, we arrived at Lithia Chrysler Jeep of Reno. Farris was our sales representative, he listened to what our list of needs were, then discussed the models to meet our requirements. We chose to test drive the Cherokee Trailhawk, my wife loved the interior and features, I liked the handling and that I only had to push 1 button to get into tow mode. So we purchased the Trailhawk, putting the deal together with trade in, extended warranty, and financing took about an hour. The experience was pleasant and professional I would recommend this dealership to friends and family. More