Lithia Chrysler Jeep of Reno

JOELINE WAS A JOY. SHE MADE BUYING THAT JEEP ENJOYABLE. ALL AROUND GREAT EXPERIENCE FROM ALL THE STAFF. WOULD RECOMMEND THIS DEALERSHIP TO ANYONE INTRESTED IN PURCHASING A VEHICLE. ALL AROUND GREAT EXPERIENCE FROM ALL THE STAFF. WOULD RECOMMEND THIS DEALERSHIP TO ANYONE INTRESTED IN PURCHASING A VEHICLE. More

Lets be real. Buying a car, new or used, can at times feel like a visit to a proctologist. It's certainly not something on ones bucket list, yet eventually one does have to cross it off your list, yes, e feel like a visit to a proctologist. It's certainly not something on ones bucket list, yet eventually one does have to cross it off your list, yes, even "that" list. The end result is exciting, the process to get there, not so much. So, to avoid the roto rooter man (or female), one steps onto a car lot with great caution, usually carrying a crucifix, wood stake, holy water and silver bullet. I once made the mistake in believing the salesman was going to keep his word, and not call me if I gave him my number. For a full two months, every week, he would call. The day after my purchase of my year old Jeep Grand Cherokee, I was in a mandatory class for my job, titled "Customer Relations". We were told to break into groups and discuss the best customer service we remember receiving, but more over, why it was the best. The commonality with all the groups were "consistency", "going above and beyond", "seeing it through", "willingness to help", and "positive attitude". When you can walk away feeling good about your buying experience, like I did, plus experience all those listed above, you gladly share it. Thank you Jolene Strozzi for taking good care of me, for going above and beyond, for seeing it through and for always smiling. More

Neil was the best "car salesman" we have ever met! He was knowledgeable about the car and very pleasant to work with! We will be back to see him on the next car! met! He was knowledgeable about the car and very pleasant to work with! We will be back to see him on the next car! More

I bought a used Mini Cooper from these guys. I had some issues with things that needed to be done. It needed a new battery, the window had to be fixed, and it needed a new water pump. They made it all righ issues with things that needed to be done. It needed a new battery, the window had to be fixed, and it needed a new water pump. They made it all right at no cost to me. I was impressed with the sale and service from start to finish. Rich, my salesman, stayed on top of the service requests and called me back several times to ensure everything was getting done. He also wrote me a handwritten thank you note. Kurt, the service manager, called me back frequently to let me know the progress of my vehicle and despite how busy he is, was always pleasant and made me feel like a VIP. These guys are GREAT!!! When I need a new car again I will definitely go back and see these guys. More

Neil was amazing, very friendly, helpful and honest. He made the experience fun. Neil answered all of our questions, and kept us updated as the process went on. We never spent more than 5 minutes by ours made the experience fun. Neil answered all of our questions, and kept us updated as the process went on. We never spent more than 5 minutes by ourselves without Neil checking on us with an update or seeing if we needed anything. When we had concerns about financing and our credit, Neil was honest. We very much appreciated that honesty and didn't feel like he was telling us what we wanted to hear just to make a sell. He wasn't pushy. He left all the decisions up to us and never guided us into a direction we didn't want to go in. All around, great experience and I would recommend EVERYONE looking for a Jeep to see Neil! More

Friendly helpful employees who worked with us to help us buy our vehicle of choice without any pressure. This was truly the best experience we have had when buying a car. Will recommend them without any hes buy our vehicle of choice without any pressure. This was truly the best experience we have had when buying a car. Will recommend them without any hesitation. More

Our first connection was with Joe Green who was terrific. He helped me a lot and always answered my questions every time I called.. When we went back to look at cars Rich Mitchell took over and did an exce He helped me a lot and always answered my questions every time I called.. When we went back to look at cars Rich Mitchell took over and did an excellent job showing my husband and I the vehicles we were interested in. He was very cordial, not pushy and very professional. We would recommend this dealership and Rich and Joe because it was a very pleasant experience making our decision to purchase the Jeep Cherokee Limited......we are so happy with our vehicle and the way Rich took the time to share how it works and let us know. we can call him anytime for any additional questions or concerns. We also were introduced to the new Service Manager Kurt. We felt welcomed and like the atmosphere. I credit Rich for making the sale because my husband was set on a less expensive choice, but Rich was wonderful at sharing and showing the differences between the two and I am thrilled because it is a dream car for me and I am thankful to have it.... this is our second purchase from this dealership....we bought 3 years ago and the salesman who sold us our Jeep Patriot lied to us and led us falsely....he thankfully is no longer there. My husband was very disappointed and almost did not want to go back there. BUT, meeting Rich and Joe made the difference. we will go back gladly.....Thank you!... More

If you are looking to buy a New or Used vehicle, I personally recommend to head over Lithia Chrysler Jeep of Reno and to you talk to Rich Mitchell. Best car buying experience E V E R!! We weren't fo personally recommend to head over Lithia Chrysler Jeep of Reno and to you talk to Rich Mitchell. Best car buying experience E V E R!! We weren't forced to sit in a small room and spend a whole day utilizing our negotiation skills to get the vehicle we wanted at a reasonable price. In my book that's a A+++++ Love what I bought and Love the price even more!! More

My fiancé and I had a wonderful experience at Lithia jeep dealership with Thomas. He was very descriptive and knew so much about the vehicle. He worked with us to fine the exact car we wanted and was ve jeep dealership with Thomas. He was very descriptive and knew so much about the vehicle. He worked with us to fine the exact car we wanted and was very patient with all of our questions. He allowed us to add after market items to car car and was very helpful with helping us through that process. He made the process of buying a new car quick and painless. I would definitely go back and ask for his assistance with a new car purchase. More

Scott W. knows his cars and answered all our questions~ after test driving the Jeep Tony assisted us. The next day we returned to purchase the Jeep. Scott W. spent some quality time with us before Shawn H after test driving the Jeep Tony assisted us. The next day we returned to purchase the Jeep. Scott W. spent some quality time with us before Shawn H. escorted us to the Finance office. While signing papers the new Jeep was washed..cleaned inside...and gassed up for us. We have no doubt that " if" there is a problem or we have any questions the staff is there to help us. We would recommend Lithia Chrysler Jeep of Reno to anyone . More