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Lithia Chrysler Jeep Dodge of Twin Falls
Twin Falls, ID
234 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 234 reviews
October 28, 2020
Went to go get some information on a truck ended up driving it home. The professional of the salesman, manager and financial officer. They helped me find something that met my needs and wants. driving it home. The professional of the salesman, manager and financial officer. They helped me find something that met my needs and wants. More
by Richard
Employees Worked With
Isaiah "Izzy" Diaz
October 08, 2020
So I got a cash offer from Kelly Blue Book for over 8k for my car. This was the dealership the site suggested. I got in touch with them and they asked for pictures. They said it should be at least 7500 for my car. This was the dealership the site suggested. I got in touch with them and they asked for pictures. They said it should be at least 7500 after the pictures arrived. I asked Marcus if he was sure as it's a two hour drive from my home. Yeah no problem. I get there and they change the offer to 6000. I get that you have a business to run. You made the offer. I made my review of the dealership on Google and got back a polite request to reach out to the GM Jose. I call and leave a voicemail. No response. I update the review and get another response saying hey please reach back out. I call two more times and speak with Marcus and (I believe) Blake. Three calls to talk to you about this and while you're responding publicly the customer service seems to have failed. More
by Reece
Employees Worked With
September 21, 2020
We live out of town and wanted to make sure the vehicle was "the one" prior to making the drive. We had additional images, information and a credit app all in place before we even made the drive. Once we a was "the one" prior to making the drive. We had additional images, information and a credit app all in place before we even made the drive. Once we arrived it was the smoothest process. The car was cleaned up and waiting for us, paperwork was ready to go, and we were on our way!! Huge thank you to Bill, Marcus, and Ray. Smoothest car buying process ever. We will look to your dealership when our family is ready for their next car and will recommend you to those around us. More
by kayjamison3
Employees Worked With
William Martitz, Marcus Thompson
July 03, 2020
Great Guys; Great Cars, Great Service! Everyone we spoke with was super friendly and you could tell they genuinely love their jobs, and working with the customers(well most of us.) They did Everyone we spoke with was super friendly and you could tell they genuinely love their jobs, and working with the customers(well most of us.) They didn't try to be deceptive or misleading about anything, and made sure we understood EXACTLY what was going on every step of the way. We spoke with someone at each stage/step of the process; at each level(sales,finance,closing,warranty.) They made SURE when we left we had everything we wanted and that we left HAPPY! We would recommend the guys at this dealership hands down to anyone looking for a new car or truck! More
by hjkarinen1978
Employees Worked With
Bo, and Brauc in sales. Ray in Finance, and Sales Manager Braun.
July 09, 2019
Getting ripped off Had Jeep towed in. They were told the problem with the Jeep and they said it was not that instead replaced a pcv valve. Took it back the Monday after Had Jeep towed in. They were told the problem with the Jeep and they said it was not that instead replaced a pcv valve. Took it back the Monday after it was fixed because it was doing the same thing. Turned out it was what was told to them from another repair shop, me and the Jeep book. Wanted to charged me 308 for part and labor would be free. This is after I paid 30 for part and 215 for labor. I have turned them into BBB. More
by Ron stuck without a Jeep
Employees Worked With
Two Ricks
May 28, 2019
customer Service Recently leased a Compass and I love it. I was impressed with our experience. We went in just window shopping and because of the selles rep. Mrs. Step Recently leased a Compass and I love it. I was impressed with our experience. We went in just window shopping and because of the selles rep. Mrs. Stephenson working hard we were able to get into the car. She was very polite an went above and beyond to help us. everyone in the showroom were polite and a lot of help. The loan officer went thru everything and it was great. I will and have refered Amanda to others. More
by weinand
Employees Worked With
Amanda Stephenson
May 02, 2019
Horrible customer service Never buying a car or truck here again as they dont stand by warranty's that are on vehicles... 0 stars if I could go that low... dont recommend anyon Never buying a car or truck here again as they dont stand by warranty's that are on vehicles... 0 stars if I could go that low... dont recommend anyone to buy cars or trucks from these chumps More
by Horrible people
Employees Worked With
Rick in the service department is a jerk and needs taught customer service
November 24, 2018
Awesome Trenton Thomas did an amazing job to get me in the truck of my dreams! Thank you. I will definitely recommend him! I will tell everyone Trenton Thomas did an amazing job to get me in the truck of my dreams! Thank you. I will definitely recommend him! I will tell everyone More
by Dereoli68
Employees Worked With
June 27, 2018
Don’t lease I leased a new vehicle from them. They had a lot of problems with the paperwork. Seemed like there was a lot of confusion. Things were not explained w I leased a new vehicle from them. They had a lot of problems with the paperwork. Seemed like there was a lot of confusion. Things were not explained well More
by dontbuyfromlithia
April 03, 2018
Horrible service, poor customer dealings They may be able to sell you a car, but their service department is a total RIPOFF! Avoid this dealership at ALL costs! They are unabashedly deceitfu They may be able to sell you a car, but their service department is a total RIPOFF! Avoid this dealership at ALL costs! They are unabashedly deceitful! More
by Craig Feldbaum
Employees Worked With
Ashley Lancaster
