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Lithia Chrysler Jeep Dodge of Twin Falls

Twin Falls, ID

3.8
230 Reviews
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1310 Poleline Rd E

Twin Falls, ID

83301

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Showing 230 reviews

January 30, 2024

I didn't buy my vehicle there, so I can't comment on their sales team. I did contact them for service on my vehicle. My Jeep came with locking wheel bolts, but I didn't have the key and inquired as to More

by Cynthia
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Travis - Service Writer - Terrible Customer Service!
Feb 01, 2024 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Cynthia, I'm sorry to learn about your experience with our service department. We strive for excellence in all areas of customer interaction. I apologize for any frustration this may have caused. Your feedback is valuable as it helps us improve our services. If you're open to discussing this further, please reach out at your earliest convenience so that we can work towards a resolution together. Luc Hoang - Service Manager - 208-733-3033

January 05, 2024

Given these ongoing problems and the apparent lack of integrity in their dealings, I strongly recommend against choosing this dealership. If you value honesty and reliability in your car transactions, it More

by Macayla
Finance Experience
Recommend Dealer
No
Employees Worked With
JD
Jan 09, 2024 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Macayla, I'm sorry to hear about your experience. We strive for transparency and reliability in all our dealings, so it's unfortunate to see that you feel we've fallen short of this. Your feedback is important to us and we'd like the opportunity to discuss these issues further with you directly if possible. Please reach out at your earliest convenience - Thank you, Joey Guevara - Sales Manager - 208-735-7751

September 07, 2023

We have been having our 2005 pt crusier serviced for several years and have received great service. We want to commend Dustin for all his help. During our latest visit we were quoted a price when we pic More

by ejeasterling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Sep 08, 2023 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Hello, Thank you for allowing us to serve you and your PT Cruiser. We appreciate your 5-star review. We will see you again next time.

January 21, 2023

Promised a detail and it was not detailed. Thick dust all over inside vehicle. Spray all over around wheel wells. Very disappointed. More

by Alyce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorden Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Izzy and Jared
Feb 03, 2023 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Alyce, Thank you for taking the time to alert us of your concerns. Our team strives to provide every valued customer, like yourself, with a five-star experience and it is regrettable to lean we feel short of that during your recent visit with us. I apologize for any inconvenience this may have caused you and I would like the opportunity to speak with you regarding this experience and hopefully regain your trust in our team. At your convenience, please reach out to me directly. I look forward to speaking with you soon. Luc Hoang luchoang@lithia.com Fixed Ops Manager

July 31, 2022

Scammers, don’t check the used vehicles they sell. Hardly capable of servicing cars in a timely matter let alone fixing covered issues under warranty. Willing to lie to your face and not care wether t More

by FBI
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Guevara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Leon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mersed Prcic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin, warren
June 22, 2022

Worst place to buy a car ever. I thought I was getting a good deal with warranties that cover everything and car was delivered with everything ready to sign. Took my car in for a r More

by tabathasmith2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brady Black
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennie Bradley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Guevara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Horton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Leon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Hello Tabatha, Every customer who presents us an opportunity to earn their business deserves first-class treatment. Your experience is regrettable, and we would like the opportunity to learn from it to better serve future customers. When you are free, please contact me at the number below so we can discuss your experience in more detail. Joey Guevara 208-308-9259 General Sales Manager

June 06, 2022

I did not buy a car from Lithia so I cannot comment on that. I serviced my Jeep Cherokee there and their service and service manager were terrible and ripped me off in repair cost. Pay for the gas and d More

by J_helfman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennie Bradley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Horton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Hello, Thank you for taking the time to alert us of your concerns. Due to the current shortage of parts, some repairs may cost more than we are all used to, but I would like to assure you that our team strives to provide the best possible price to all of our valued customers, like yourself. i would be happy to speak with you regarding your experience and the pricing. Please feel free to reach out to me directly at your convenience. Luc Hoang 209-200-7045 Fixed Ops Manager

February 25, 2022

I was basically laughed out of premier Auto group and made to feel as big as an ant. I walked into lithia, long story short I had my car bought and paid for in a little over an hour. They are a great dea More

by krystalburton501
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mersed Prcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colter Mckenzie
Mar 01, 2022 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jose Guevara- General Manager

January 25, 2022

Tha k you guys for helping me find the perfect car for my family I will recommend everyone I know to you what I loved most was the warm family oriented people that work there they aren't about helping you ju More

by Lexiellifrits08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mersed Prcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Morrison
Jan 28, 2022 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Jose Guevara- General Manager

October 30, 2021

I had a great buying experience with the team at Lithia Dodge of Twin Falls. Can’t say enough about Issy Diaz and his knowledge in vehicles. Of course, he couldn’t make it happen without Jeff, the sales ma More

by T-Bone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isiah Diaz
Nov 02, 2021 -

Lithia Chrysler Jeep Dodge of Twin Falls responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jose Guevara- General Manager

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