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Lithia Chrysler Jeep Dodge of Missoula

Missoula, MT

4.6
856 Reviews

5001 Grizzly Ct

Missoula, MT

59808

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856 Reviews of Lithia Chrysler Jeep Dodge of Missoula

May 10, 2016

First oil change It was very quick and painless. Went a lot faster than I thought which allowed me to make it to my daughter's track practice :) Good job guys!!! More

by Casida
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Ramsted, David Cevallos, Chad Minckler, Ross Templeton
May 04, 2016

Great experience! Our Salesman made buying our car a very pleasant experience. From the price point to service we were pleasantly surprised. I would definitely recomme More

by Mose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Knapp, Dave Christiansen, Marias Walmsley
May 04, 2016

Great customer service! I'm new in town and needed service on my Ram and was quickly attended to. While waiting for my truck to be serviced, looked around the lot at the new More

by s2z4x4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cevallos, Chase McCubbins
January 09, 2016

Thanks Dallas! Big thumbs up! Dallas got me in, out and back on the road at least 2 days earlier than I expected. He was "PROFESSIONAL" all the way and got right on More

by Yard Ram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas, Raquel
December 03, 2015

Marias Walmsley Hello, this message is intended for the excellent service I received from Marias Walmsey. She made my experience at Lithia Chrysler Jeep Dodge RAM unf More

by Florence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marias Walmsley
September 12, 2015

pulled all the tricks. They "lost" the keys to my car so we were stuck waiting while someone looked for them. During that time we were basically abandoned. I was considering More

by wood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Knapp
Oct 07, 2015 -

Lithia Chrysler Jeep Dodge of Missoula responded

I am sorry we did not provide you the service you should have received. This kind of experience is not what we pride ourselves on. Feedback like yours helps us improve. The numbers you are providing do not comply with our deals procedure and this concerns me greatly. It looks like there was a definite breakdown in communication or potentially a training opportunity within my store. While I know we are unable to make 100% of our customers happy we strive to continuously improve. We are committed to excellent customer service and need to hear from customers like you to get to that level. If you are willing I would love to have a conversation with you regarding this unsatisfactory service you received so that I can identify specific training areas and employees who need specific instruction. Thank you, Ryan Tuttle General Manager Lithia Chrysler Jeep Dodge of Missoula

July 11, 2015

Dishonest Why do car dealerships have bad reputations well in the case of Lithia Dosge Chrysler in Missoula because they earned it. I went to buy a vehicle and More

by Just being honest
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Tuttle, Tim Yule
June 08, 2015

liars We found a vehicle online and called to make sure it was still on the lot before driving over two hours to purchase it. When we got there the vehicle More

by Unhappy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Yule, Marias Walmsley
April 20, 2015

Dallas deserves a raise!! EVERY TIME I take my vehicles to Lithia, I always deal with Dallas Running. He does whatever he can to make sure that my vehicles are serviced as quic More

by LithiaForLife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Running
April 19, 2015

Extremely helpful and friendly!! I have always been very pleased with Lithia's service department. Chad is very pleasant to work with and Bryan in parts couldn't be friendlier. More

by AshleyD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Gillespie, Chad Minckler
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