Lithia Chrysler Jeep Dodge of Medford

We trusted the service department to fix our car and it ended up in worst shape then when we first brought it in. The touchscreen radio and GPS was broken while in there hands and they said it was “a coinc ended up in worst shape then when we first brought it in. The touchscreen radio and GPS was broken while in there hands and they said it was “a coincidence” and took no responsibility. It was a $20,000 car we bought only three months ago. We paid them hundreds of dollars and didn’t even receive a refund for the poor service we received. We eventually had to trade in the car because it was a lost cause and lost thousands of dollars. More

Great customer service! We've experienced great customer service with the Lithia Service Department, especially with Hayden Conner. Hayden listens to our concerns and helps We've experienced great customer service with the Lithia Service Department, especially with Hayden Conner. Hayden listens to our concerns and helps us from the time we walk in until our car is ready! Very pleased! More

Another great service department experience The title of the review says it all ! The amazing customer care in the service (thank you, Trevis) department here will keep us buying Jeeps and Dodge The title of the review says it all ! The amazing customer care in the service (thank you, Trevis) department here will keep us buying Jeeps and Dodges!!! More

They cheat, They steal your hard earned money We gave They cheat, They steal your hard earned money We gave them $10025,00 down pmt and we want our $ back For no delivery of vehicle They cheat, They steal your hard earned money We gave them $10025,00 down pmt and we want our $ back For no delivery of vehicle More

Best service writer and shop experience yet. My service writer provided exceptional customer service and the mechanic assigned to work on my truck did an excellent job and I they finished the wor My service writer provided exceptional customer service and the mechanic assigned to work on my truck did an excellent job and I they finished the work on time. More

Wonderful customer service. From the beginning, to the end of sale I was impressed by their patience, understanding and kindness. The staff was honest and able to get me the exact vehicle I wanted. Thank end of sale I was impressed by their patience, understanding and kindness. The staff was honest and able to get me the exact vehicle I wanted. Thank you for a great experience. More

Nice overall with all the help.Richard overall was very helpfull .Even though our new truck did not Run . Thanks again for all your help helpfull .Even though our new truck did not Run . Thanks again for all your help More

Friendly staff and the store is pleasantly clean. Can't remember the name of the service guy that helped me..but he actually seemed very happy to be at work and he didn't try to just push me away when I ha remember the name of the service guy that helped me..but he actually seemed very happy to be at work and he didn't try to just push me away when I had other questions. More

Relaxed The young salesman Jeff let me look around at my own comfortable pace. He was very patient. When I was pretty sure I had it narrowed down we went and The young salesman Jeff let me look around at my own comfortable pace. He was very patient. When I was pretty sure I had it narrowed down we went and talked to Steve, Steve worked up some figures for me and showed me for a few dollars more a month I could get a new one and a few hours later I was signing on the dotted line. lol. More

Everyone was very pleasant and ready to serve your every need. Went in for my 3 month oil change, took about an hour and they called me when it was ready, it's nice that I can leave my car there and be able need. Went in for my 3 month oil change, took about an hour and they called me when it was ready, it's nice that I can leave my car there and be able to get my other things done. And trust that my car will be taken care of. More