Lithia Chrysler Jeep Dodge of Medford

New Purchase I worked with Marco and he was extremely helpful. I was able to purchase a new vehicle for a great price. I even found a dent on the vehicle that ha I worked with Marco and he was extremely helpful. I was able to purchase a new vehicle for a great price. I even found a dent on the vehicle that happened when they were detailing it and Marco was able to get that taken care of. More

2016 DODGE BIG HORN HOWARD WAS WONDERFUL TO WORK WITH AND HAD AN ANSWER FOR ALL OF OUR QUESTIONS. BRENT THE FINANCE GUY, WAS FRIENDLY AND FOUND OUT BOTH OF OUR KIDS WENT HOWARD WAS WONDERFUL TO WORK WITH AND HAD AN ANSWER FOR ALL OF OUR QUESTIONS. BRENT THE FINANCE GUY, WAS FRIENDLY AND FOUND OUT BOTH OF OUR KIDS WENT TO THE SAME SCHOOL AND PLAYED ON THE GOLF TEAM. GREAT EXPERIENCE More

Purchase of my 2016 Jeep Renegade Thank you so much for your assistance with our new Jeep Renegade. Everyone made it as simple as car buying can be. Everyone was wonderful! Thank you so much for your assistance with our new Jeep Renegade. Everyone made it as simple as car buying can be. Everyone was wonderful! More

John's Jeep As usual, careful attention to detail, answered questions, didn't push anything on me. Great service people, especially Greg Janke. Every time I go As usual, careful attention to detail, answered questions, didn't push anything on me. Great service people, especially Greg Janke. Every time I go in for a question or service, I am helped with care and attention to my questions. More

Amazing service Fast oil change and the shuttle service couldn't have been better! Hayden was very professional, and made sure to inform me of the shuttle service, w Fast oil change and the shuttle service couldn't have been better! Hayden was very professional, and made sure to inform me of the shuttle service, which I did not know existed. Brianna was our shuttle driver, she was extremely polite and helpful, and me both shuttle rides very fun and enjoyable. It's not often that I fill out these surveys, but this pair made my visit so convenient and stress-free, I felt like their employers and other customers should know about their hard work and professionalism. Thank you for hiring such great employees, with service like this, I know where we will be going for my other halfs next vehicle. More

pressure free purchase Our sale person did not pressure us and he looked into several vehicles within the Lithia data base for me. We loved the flexibility of looking at sev Our sale person did not pressure us and he looked into several vehicles within the Lithia data base for me. We loved the flexibility of looking at several other dealerships to find the perfect car. More

5 STAR GIVEN BUT NOT EARNED I gave a 5 star because I think your service writer Paul deserves it. On the other hand I believe your service dept is really a 2.5 for service. I cal I gave a 5 star because I think your service writer Paul deserves it. On the other hand I believe your service dept is really a 2.5 for service. I called to make an apt for my 2014 Jeep Cherokee and could not get through but went to voicemail. 2 days later I got a call back and my apt was set 30 days out because the shop is to busy. I asked for a loaner and was told Lithia does not offer a car. I asked for a call back the day before my apt because it was so far out and was told Lithia does not call to remind you of your appt. When I brought my car in there were 15 cars in front of me with one service writer that was like a chicken with his head cut off running around. When I picked my car up 2 days later I played that same waiting game because they were to busy and when I asked if they wash the cars afterwards I was told Lithia does not do that. OK I understand your so busy that it does not matter to the company. I am putting my car up for sale and buying a car from a company that can fix it promptly when it breaks. Butler Auto Group keeps 80 cars on hand just for service customers and washes the cars afterwards. Paul was a great guy and deserves a Pat on the back but my car is a very important part of my daily life of getting to and from work and the down time if something happens to it because Lithia is to busy and does not think the customer is important enough to provide transportation for those long stays I would be screwed. More

Service appointment We have worked with Trevis Burns for all of our service needs. He is professional and provides quality, friendly, Knowledgeable, help to us every time We have worked with Trevis Burns for all of our service needs. He is professional and provides quality, friendly, Knowledgeable, help to us every time. More

service department review I receive fast courteous attention each time I visit to get my Jeep Latitude serviced. The shuttle driver is very courteous as well when I use her. A I receive fast courteous attention each time I visit to get my Jeep Latitude serviced. The shuttle driver is very courteous as well when I use her. All service is outlined on my receipt and recommendations are noted. More

employees your staff that I dealt with were great. Mike "Mav" Vierra your salesperson and Gwen Seifer, Finance supervisor, were both professional and Helpful. H your staff that I dealt with were great. Mike "Mav" Vierra your salesperson and Gwen Seifer, Finance supervisor, were both professional and Helpful. Highly recommend. More