Lithia Chrysler Jeep Dodge of Medford

best sales man %100 Satisfied Give James Wruck a promotion to a higher position he Deserves it %100 or more he Gets the Job done I am happy with The Nissan that I ha %100 Satisfied Give James Wruck a promotion to a higher position he Deserves it %100 or more he Gets the Job done I am happy with The Nissan that I have and better interest rate it was at %17.49 Down to a five tanks to the Hole team for that you all are the best most of All James Wruck. More

Worst dealership in the valley This is my review Worst dealership in the valley!! The service department is HORRIBLE!!! Terrible customer service!!! I walked into the service depart This is my review Worst dealership in the valley!! The service department is HORRIBLE!!! Terrible customer service!!! I walked into the service department, not one employee said anything to me. I had to walk up to an employee to ask for the person I needed to speak to, only to be “pointed” in their direction. The employee said nothing. I was told I would receive a call as to what was wrong with my car and when it would be ready for pick up. I never received a call. When trying to call the service department, I was transferred to the wrong department and placed on hold several times, just to be told my car won’t be ready until Monday. I then was placed on hold a few more times for a manager to tell me if I can or cannot get a rental car. Only to be told I will be charged for the rental, if the issues with my car isn’t “Chrysler’s fault”. After speaking with the manager, I was still told I would have to pay for the rental. I left in tears. Absolutely HORRIBLE experience!!!! More

Took 2 days instead of a week! As this is the only Dodge dealership in our town, I have used them alot during my ownership of my vehicle. I have usually had good experience with ser As this is the only Dodge dealership in our town, I have used them alot during my ownership of my vehicle. I have usually had good experience with service, but have only used it for oil changes in the past. This time my Durango died and would not start. I had it towed to the dealership. Later that day I spoke with Clayton, Srv Mng, and he assured me he would do everything he could to get my car taken care of as soon as possible. The next day I spoke with Jason, Srv Adv, and he called me back before the end of the day, to let me know that my car was done. We had a small hiccup the next morning when my car wouldn't start. But Shane, Srv Tech, stepped in and immediately took care of the issue and my car was ready to go within a few hours (there were some tests he ran to be sure he had fixed the issue). All and all, a great experience and great service. Everyone was very helpful. I truly appreciated getting my car back so quickly. Thank you!! More

Great Customer Service Jose not only worked with us over the phone for most of the transaction, he also kept us entertained while we waited for our car to be ready. Will alw Jose not only worked with us over the phone for most of the transaction, he also kept us entertained while we waited for our car to be ready. Will always drive over from Klamath Falls to work with Jose! More

there when you need them!!! Greg Janky at the service counter welcomed me into the office heard why i was there and took care of immediately He told me that he would get out of Greg Janky at the service counter welcomed me into the office heard why i was there and took care of immediately He told me that he would get out of the quickly He did. again thanks GREG More

Determination for success describes Lithia Dodge I met James Wruck a few days back and he gave me his number after I mentioned I was shopping for a vehicle. I did not know this meeting was going to I met James Wruck a few days back and he gave me his number after I mentioned I was shopping for a vehicle. I did not know this meeting was going to better my life. He helped me find a awesome car, and even bought lunch !!! The financial staff are straight up magicians.They worked hard for hours to find the best interest rate ,thanks guys !! I will always come back to Lithia Dodge More

No pressures Did not feel pressured, May was right there with us answering any questions. We were her first sale! She asked for help when needed to. Did not feel pressured, May was right there with us answering any questions. We were her first sale! She asked for help when needed to. More

Great experience. Very helpful Mav was very helpful. Made buying experience easy. Would recommend him to all my friends and family. For there buying needs. Got us everything we need Mav was very helpful. Made buying experience easy. Would recommend him to all my friends and family. For there buying needs. Got us everything we needed in a vehicle. More

Quick - Efficient Quick and Efficient Service when having my tires removed and my new tires put on. No issues...good communication...Warm environment...will be back fo Quick and Efficient Service when having my tires removed and my new tires put on. No issues...good communication...Warm environment...will be back for more service More

Analysis of service I continue to find my service manager Travis, at Lithia Jeep, to be a total, positive experience. His knowledge is immense and he is patient and th I continue to find my service manager Travis, at Lithia Jeep, to be a total, positive experience. His knowledge is immense and he is patient and thorough in explaining any questions I may have. He is always very pleasant and approachable. I have recommended him to many of my friends and will continue to do so. More