Lithia Chrysler Jeep Dodge RAM of Billings - Service Center

I took my 2014 Jeep Grand Cherokee Overland Diesel in for service as some of the lights were on. I was told it would cost $5100 to repair. The parts made up the majority of the cost. I then called the part service as some of the lights were on. I was told it would cost $5100 to repair. The parts made up the majority of the cost. I then called the parts dept at Lithia later and asked for prices with the parts number on the repair estimate they had given to me and was given parts prices that were several hundred dollars cheaper than the service dept was trying to charge me. Called the Jeep dealer in Butte and faxed them the quote from Lithia and they quoted me 2000 less than than Lithia for the same job. I met with someone at Lithia to complain and show them the bid from the Butte dealer and they agreed to match the bid as I told them I no problem hauling it to Butte on a flatbed to save $2000. The also tried to get me to trade it in immediatly after the service dept gave me the original estimate. Two salesman took me to a closing room and tried to get the Jeep for nothing as it needed so much money in repairs. I felt like it was all a tactic to get me to trade up for something newer and then they fix my Jeep for cheap and turn around and sell it for a huge profit. Terrible business. Stay away. I got the jeep fixed and immediatly unloaded it. Will not own a Jeep or a Dodge as long as I live in Billings so I won't have to deal with Lithia again. More

This is the second time I have purchased a truck from Andrew Leonard, and I couldn't be happier. What an amazing team you all have! Great customer service from the time I walked in for an oil change, to Andrew Leonard, and I couldn't be happier. What an amazing team you all have! Great customer service from the time I walked in for an oil change, to the time I walked out with a brand new truck! Thank you! More

Warranty repair Daryl was polite and got my seat belt fixed faster than anticipated. He kept me informed as the repair was being completed! Thank you, Daryl! Daryl was polite and got my seat belt fixed faster than anticipated. He kept me informed as the repair was being completed! Thank you, Daryl! More

I have already sent people there for their trucks and cars, the service and oil changes are very good and timely. the only thing I see you need is more parking spaces for oil changes for their trucks and cars, the service and oil changes are very good and timely. the only thing I see you need is more parking spaces for oil changes. everyone is very helpful. More

Came in to have my truck serviced and to get a factory repair, like every time the work was done in a fast professional way. Everyone is polite, fresh coffee and sports show on tv. Nice experience that co repair, like every time the work was done in a fast professional way. Everyone is polite, fresh coffee and sports show on tv. Nice experience that could have been bad... More

It is always a pleasure to work with Chris. He is always willing to help resolve any questions or concerns I have with my Dodge Ram pickup willing to help resolve any questions or concerns I have with my Dodge Ram pickup More

Great service Daryl was able to schedule same day service for me and got it done in the amount of time predicted. Friendly, quality service that I would highly rec Daryl was able to schedule same day service for me and got it done in the amount of time predicted. Friendly, quality service that I would highly recommend to anybody. More

First Impression was My first oil change on my new Jeep Wrangler was awesome, I was greet by the service technician immediately. He looked up my information and off to the My first oil change on my new Jeep Wrangler was awesome, I was greet by the service technician immediately. He looked up my information and off to the lounge I went, one cup of got chocolate and it was ready! Quick, efficient and friendly service at Lithia’ More

Very easy to work with and Chris did an awesome job! Everything was as expected and I was informed of what the issue was and what needed to be done to correct the issue. Great experience. Everything was as expected and I was informed of what the issue was and what needed to be done to correct the issue. Great experience. More

Good customer service, respectful employees I have so far had good experiences with Lithia. The employees have been respectful and helpful. I leased my vehicle through Lithia, so I trusted that I have so far had good experiences with Lithia. The employees have been respectful and helpful. I leased my vehicle through Lithia, so I trusted that they would fix the body damage correctly and as quick as they could. I gave 4 stars because I will be dealing with Lithia as time goes on, so I would like to see how my interactions are in the future. More