Lithia Chrysler Jeep Dodge RAM of Billings - Service Center

SERVICE DEPARTMENT TREATS WOMEN LIKE THEY ARE STUPID. Took Jeep in for recall work. Received Jeep back with Heater Blower on full blast and would not turn off. I did not leave the parking lot and went r Took Jeep in for recall work. Received Jeep back with Heater Blower on full blast and would not turn off. I did not leave the parking lot and went right back into service department to tell them that my heater blower was full blast would not turn off and it was not that way before the recall fix. Was told it was that way when they got into the Jeep before the recall work. I have called the 800 # to file a complant but it's their word against mine he said she said. They will not correct the problem. This is the 2nd time I have had problems at the service department. The other was they wanted to rebuild my differantial for$2800.00. when i took it to a differnt mechanic they found a rear wheel sensor out and it corrected the problem for $280.00. More

I have a dodge intrepid that I took into this dealer for some work. The car had been running perfectly for a number of years but it was time to replace the timing belt. I also had them put on new accessor some work. The car had been running perfectly for a number of years but it was time to replace the timing belt. I also had them put on new accessory and serpentine belts as they had to remove them anyway. They did the work at a fairly competitive price even after gouging pretty heavily on the accessory and serpentine belt. Two days after they did the work, the belts start screeching terribly. We took it back in and after three hours the mechanics wouldn't give much of an answer about it other than to say they adjusted the belts. No write up of work done. Ok...So we drive it home and about 20 minutes later we have an errand to run. The car won't start. Dead as a door nail. We call dodge and they send a tow truck who is able to jump the car so we can limp back to dodge. After another hour, one of the mechanics tells us the battery is bad. We had put in a new battery 3 months prior and never had an issue. We ask him for other details and all he will say is that it "tests weird". Nothing else. So we leave and the next day we take the car to the mechanic who replaced the battery before. The battery is under warrantee. The mechanic reports that the battery cable connections were loose and the contacts were stretched and this may have caused one of the cells to be damaged. Battery is now replaced...but who knows if the other work dodge did on the car is shoddy too? So after three visits to the dodge dealer, my fine running dodge no longer runs perfectly. Dodge was unable to do standard maintenance successfully. I called them after the whole fiasco just to let them know about the whole experience. They haven't gotten back to me. I would recommend anyone considering a visit to this dealer's mechanic shop reconsider. More