Lithia Chrysler Jeep Dodge RAM of Billings - Service Center

Do not take your vehicle to Lithia Dodge service center. I called them earlier in the week and they told me that they could get my pickup in on Saturday so I brought it there on October 29th because I was h I called them earlier in the week and they told me that they could get my pickup in on Saturday so I brought it there on October 29th because I was having engine issues. One week goes by and I get a call from my extended warranty company asking for all of my service records so I get those sent over. Weeks go by and I don’t hear anything so I call to check the status of my vehicle and I am told that because my vehicle is on extended warranty that they have to wait until they have an open bay to work on it because it will have to sit until the warranty company decides if they are going to cover it. I call another 3 times over the next 3 months and I am told by the service advisor that other vehicles are more of a priority over mine because it is on extended warranty. He also told me that if I wanted to pay out of pocket that they could get it in that same day. So now I’m getting really pissed so I speak with the service manager and he apologizes for everything and that there was no excuse for what I was being told. He informed me that they would be getting it in that afternoon. After the process of taking my motor apart, contacting the warranty company to see what they will cover, and getting a new engine installed, it took just less than two weeks. So now after 16 weeks of being there, I finally got my pickup back. Certain people in the service department at Lithia Dodge do not care about you or your vehicle. But hey, they were nice enough to give me a 10% discount off the remaining balance that I owed 🖕🏼 More

Daryl Doney is the most unpleasant service adviser I have ever dealt with. I had my car in for warranty work and the part that was ordered made the problem it was brought in for originally even worse. The pa ever dealt with. I had my car in for warranty work and the part that was ordered made the problem it was brought in for originally even worse. The part needed to be ordered again to replace the brand new part just installed. When I came in to pick the car up after the failed repair Daryl informed me that I needed to pay the deductible for the repair. I said I will pay the deductible when the repair was complete. Daryl Doney insisted the repair was complete. I asked him why I have to bring it back then. Daryl Doney refused to give me my keys. Even after I went to the service manager and the svc mgr told Daryl Doney to give me my keys he still refused stating that I refused to pay for the completed work. Daryl Doney then stated to me that you get more flies with honey than with vinegar and told me that I had an abrasive personality for refusing to pay for work that was not yet complete. I would suggest going to any other service writer than Daryl Doney. I know I will. More