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Lithia Chrysler Jeep Dodge of Billings
Billings, MT
542 Reviews
Lithia Chrysler Jeep Dodge of Billings is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep Dodge of Billings, located in Montana's "Magic City", joined the Lithia Motors family of dealerships in June 2003 after being acquired from Montana Dodge. Lithia Chrysler Jeep Dodge of Billings sells new and used Chrysler Jeep Dodge cars, trucks & SUVs in Billings, MT, near the surrounding areas of Billings, Laurel, Shepherd, Fromberg, Joliet and Park City Montana. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Town & Country, Compass, Grand Cherokee, Cherokee, Durango, Patriot, Wrangler, Grand Caravan, Challenger, Charger, Journey, RAM 1500, Ram 2500, and Ram 3500.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 542 reviews
April 14, 2014
Great first car buying experience! Thank you to Burton Pierce for making my first car buying experience so great and comfortable! I felt no pressure to buy, he was honest and was able Thank you to Burton Pierce for making my first car buying experience so great and comfortable! I felt no pressure to buy, he was honest and was able to work out a deal I was very comfortable with! No hassle and would recommend Burton to anyone looking for a car and a low pressure experience! More
by kristaroll1983
Employees Worked With
April 10, 2014
Good Car Buying Experience Overall very pleased with our car buying experience. We traded in our Dodge Caliper for a used Jeep Grand Cherokee. We felt we got a fair trade in v Overall very pleased with our car buying experience. We traded in our Dodge Caliper for a used Jeep Grand Cherokee. We felt we got a fair trade in value and hope our new (used) Jeep will be as good a car as our caliper was. Dealing with Burton Pierce was a pleasure. More
by pwstate
Employees Worked With
March 27, 2014
Burton Pierce was helpful and accommodating, we spent as much time as we wanted test driving vehicles and answering questions. We knew what we wanted which made things easier. He even offered to let us take much time as we wanted test driving vehicles and answering questions. We knew what we wanted which made things easier. He even offered to let us take the truck home to make sure it fit in our garage; I decided to go off the vehicle specs online, and it fits fine. Burton answered all our questions in an honest and transparent way. We left for a few hours and then came back and purchased the truck. There was a bit if a hiccup with the sticker price as it was posted incorrectly on the window, but Lithia honored the sale price Burton estimated based on the sticker price, so we were satisfied. Overall the sales process went well. The finance agent wanted me to explain why I didn't want to pay for the lifetime warranty since I tend to keep vehicles for many years. I don't want to have to say yes or no more than once, nor explain the decision about how I spend my money. Overall we had a good experience with Burton and Lithia. He even followed up with me after hours on a question I had as well as placing another courtesy call a few days later to see how we are liking the vehicle and to thank us once again for our business. We had a very good experience working with Burton on this deal, I would not hesitate to work with Burton on future vehicle purchases. More
by smmogen_auto
Employees Worked With
March 24, 2014
SERVICE DEPARTMENT TREATS WOMEN LIKE THEY ARE STUPID. Took Jeep in for recall work. Received Jeep back with Heater Blower on full blast and would not turn off. I did not leave the parking lot and went r Took Jeep in for recall work. Received Jeep back with Heater Blower on full blast and would not turn off. I did not leave the parking lot and went right back into service department to tell them that my heater blower was full blast would not turn off and it was not that way before the recall fix. Was told it was that way when they got into the Jeep before the recall work. I have called the 800 # to file a complant but it's their word against mine he said she said. They will not correct the problem. This is the 2nd time I have had problems at the service department. The other was they wanted to rebuild my differantial for$2800.00. when i took it to a differnt mechanic they found a rear wheel sensor out and it corrected the problem for $280.00. More
by FEMALEBEWARE
March 14, 2014
I have a dodge intrepid that I took into this dealer for some work. The car had been running perfectly for a number of years but it was time to replace the timing belt. I also had them put on new accessor some work. The car had been running perfectly for a number of years but it was time to replace the timing belt. I also had them put on new accessory and serpentine belts as they had to remove them anyway. They did the work at a fairly competitive price even after gouging pretty heavily on the accessory and serpentine belt. Two days after they did the work, the belts start screeching terribly. We took it back in and after three hours the mechanics wouldn't give much of an answer about it other than to say they adjusted the belts. No write up of work done. Ok...So we drive it home and about 20 minutes later we have an errand to run. The car won't start. Dead as a door nail. We call dodge and they send a tow truck who is able to jump the car so we can limp back to dodge. After another hour, one of the mechanics tells us the battery is bad. We had put in a new battery 3 months prior and never had an issue. We ask him for other details and all he will say is that it "tests weird". Nothing else. So we leave and the next day we take the car to the mechanic who replaced the battery before. The battery is under warrantee. The mechanic reports that the battery cable connections were loose and the contacts were stretched and this may have caused one of the cells to be damaged. Battery is now replaced...but who knows if the other work dodge did on the car is shoddy too? So after three visits to the dodge dealer, my fine running dodge no longer runs perfectly. Dodge was unable to do standard maintenance successfully. I called them after the whole fiasco just to let them know about the whole experience. They haven't gotten back to me. I would recommend anyone considering a visit to this dealer's mechanic shop reconsider. More
by Marcus777
February 26, 2014
My experience here was great! The staff was friendly, helpful, knowledgable and our salesman went above and beyond. He was not comfortable with the battery in the car and made arrangements to have a new helpful, knowledgable and our salesman went above and beyond. He was not comfortable with the battery in the car and made arrangements to have a new one installed at no expense to us. He was aware that my husband had to leave for North Dakota that day and the weather was terrible, Burton took it upon himself to check the road conditions for my husband. That was very thoughtful. This dealership knows customer service!! I highly recommend them. Thank you so much for a great experience! More
by Unicornzgate
Employees Worked With
February 12, 2014
This review is changing my initial review of this dealership. I have owned my newly purchased vehicle for less than two weeks now and have been experiencing nothing but trouble. Taking it to anothe dealership. I have owned my newly purchased vehicle for less than two weeks now and have been experiencing nothing but trouble. Taking it to another dealership for service, there has been almost two grand worth of work found wrong with this vehicle. I now realize why the finance person at Lythia was so pushy with an overpriced extended warranty. I am still glad I did not purchase that warranty because I would not be comfortable with Lythia working on this vehicle as they clearly missed a lot of stuff with their purchase inspection. In addition, I am still money ahead, at least at this point in time. I don't think it is a good policy for a Dodge dealership to be working on another brand of vehicle either. I thought I got a great deal, but now I see the joke is on me. I traded in two vehicles in good working order for someone else problem vehicle. Overall a very disappointed customer that would take his trade in back in a heartbeat. On the positive side, I was very pleased with Justice who was the sales person that I dealt with. He was not pushy and put up with a lot of negotiation from me on the vehicle. I don't believe that a sales person can be held responsible for the working order of a vehicle, especially a dealership of this size. They simply cannot know every vehicle on their lot. They have to trust their service department. In addition, he has followed up with me about the initial issues that I experienced with it via phone and did assist me with the initial issues at no cost. However there is no help coming for all the new found issues. That was a very nice gesture, but I would caution anyone against having work done with the service department at this dealership due to how much they missed or tried to cover up with the initial trade in inspection on this vehicle. Overall, will not be a repeat customer. More
by Andyeggemeyer
Employees Worked With
Justice (sales) and Dean (service)
February 02, 2014
Just left the dealership and the price they offered me for my trade on a new charger was an absolute insult 5700 hundred dollars for a 2001 chevy Silverado with 47000 miles on it. Went down the street an for my trade on a new charger was an absolute insult 5700 hundred dollars for a 2001 chevy Silverado with 47000 miles on it. Went down the street and Denny Menholt was at 8200 hundred just like that. That's crazy. Have never ever been so insulted from a dealer. Definitely will tell the people at work Monday not go there to buy a vehicle. 2 people there are looking for a different vehicle. More
by hart52
Employees Worked With
ahmid and clinton
February 01, 2014
I just want to say thanks to all of the team at Lithia Dodge in Billings. I was very pleased with the knowledge of Burton Pierce and how he went to great lengths to make sure I knew everything about my ne Dodge in Billings. I was very pleased with the knowledge of Burton Pierce and how he went to great lengths to make sure I knew everything about my new Jeep before I left the dealership. Gary Mugridge hooked me up with the right salesperson like he said he would do over the phone .Austin and Nate went above and beyond to get me the best deal possible. My wife and I will tell anyone we can about how easy everyone made us feel, and feel like they were working to get us the best deal. If anyone is looking for a low pressure dealership Lithia Dodge in Billings, MT.is the place to go. More
by larrymt77
January 30, 2014
I talked with Gary on the phone when I was shopping vehicles on the internet. Gary informed me when I was ready to purchase a vehicle to call him and he will set me up with an informed salesperson who vehicles on the internet. Gary informed me when I was ready to purchase a vehicle to call him and he will set me up with an informed salesperson who would not pressure me to buy but educate me on the features/capabilities of the vehicle. Last week, I wanted to see if it was even possible for financing so I called Gary. Gary stated he needed to check with lenders but informed me he would call back before the day ended either way since it was on a Saturday. Gary called back within two hours and found lenders who would work with me. At the dealership a gentleman by the name of Clinton opened the door for me and welcomed me. I told him I had an appointment with Gary. Clinton got Gary and Gary greeted me and my family and introduced me to Clinton again. Gary explained he looked at my finances and matched a few vehicles in my price range. Clinton asked me questions on what I was looking for in a vehicle and went and picked out a Jeep Patriot for me to drive. Clinton was absolutely AMAZING he was told me about all of the features the Jeep Patriot as I drove it. Clinton demonstrated voice features on the vehicle and asked me to aim for potholes, drive up over curbs, and it was a smooth ride. (I normally do not drive this way) I drove to a location full of potholes, hills, and tight turns and experienced a smooth ride and pure FUN. This was not an all-day event, Gary was able to pave the way for me to be in and out of the dealership in a reasonable amount of time, no pressure to buy, just knowledge of a very fine product which I now own. In all, it was the BEST car buying experience EVER! Thank you Gary and Clinton! More
by chrisnwill
Employees Worked With
Clinton Shelton, Gary Mugridge
