Lithia Chrysler Jeep Dodge Ram of Wasilla

Excellent Purchased a Jeep Grand Cherokee and had an excellent experience. The sales representative was efficient and courteous. The dealer shop met all of our Purchased a Jeep Grand Cherokee and had an excellent experience. The sales representative was efficient and courteous. The dealer shop met all of our needs. More

The Renegade that had it made! Just purchased a new Jeep Renegade and must say that the experience renewed my faith in purchasing a car from a dealership. I researched online and fo Just purchased a new Jeep Renegade and must say that the experience renewed my faith in purchasing a car from a dealership. I researched online and found the rig I wanted at LIthia in Wasilla. I made a few calls and had arranged everything from selection, to Financing the team there took care of it all. Jim Shanklin even picked me up on his way out to the valley so that I could test drive and purchase my new Renegade. Jim and Tim were great! Best vehicle purchase ever. I will give Jim a call again when I look to update my commercial fleet. 2 trucks, but it is a fleet to me. Thanks fro everything. Below you ask, what kind of reviews work best. I like to see both, but mostly I like to see where a situation went sideways and how the organization fixed it. We all screw up. It is how we manage the screw ups that is important. More

Great bunch to do business with, everyone was helpful. They know how to treat a customer. The Challenger Hellcat is a fantastic car! Thanks again. bunch to do business with, everyone was helpful. They know how to treat a customer. The Challenger Hellcat is a fantastic car! Thanks again. More

excellent Great experience at this dealership. Fair pricing and a salesman willing to go the extra mile to get the deal done. I won't go to another dealership a Great experience at this dealership. Fair pricing and a salesman willing to go the extra mile to get the deal done. I won't go to another dealership again. More

Expedited service I dropped my 2014 Jeep Cherokee off early for two recalls and an oil change. The dealer provided transportation to my work. Got to work on time! T I dropped my 2014 Jeep Cherokee off early for two recalls and an oil change. The dealer provided transportation to my work. Got to work on time! The car was done in several hours. I picked it up after work. This is the second visit to the service dept. All the employees have been very courteous. More

Great Service This dealership really knows how to treat a customer- This was my first of many visits to come and was hassle free. An overall painless experience. This dealership really knows how to treat a customer- This was my first of many visits to come and was hassle free. An overall painless experience. More

WARNING - RUN AWAY FROM THIS DEALERSHIP! We would like to WARN the public about this dealership. Under NO circumstance, should another person be put through the lies, grief, hassle, disappoi We would like to WARN the public about this dealership. Under NO circumstance, should another person be put through the lies, grief, hassle, disappointment, frustration, time consuming, expense, sexist, shoddy and unprofessional experience that my husband and I have had to endure (and are still currently experiencing). We purchased a 2015 Jeep Cherokee Latitude with a 9 speed transmission. At the time of purchase and until the first oil change at the dealership, we loved the vehicle. The gas mileage was everything the window sticker said - and more! We commonly were able to achieve 28+ mpg on the highway. The trim package was also very nice. However, the service department took it upon their own initiative to download a new update to our vehicle without our knowledge or permission. Unfortunately, our vehicle was not suppose to have the P56 update (which was VIN specific and our vehicles VIN was NOT in the list, it was never suppose to have that update-per a representative at the (FCA) Fiat Chrysler Automobile). Our vehicle has not acted the same since. Our gas mileage has dropped by 5 miles per gallon, the transmission "clunks" and "struggles" to shift properly. Every now and then you can smell a hot waxy electrical odor. Despite the numerous trips to the dealership, nothing positive or productive has come about. The Jeep Resolution Team is all but a joke... Unfortunately, we are not laughing. Absolutely NO service after the sale. If you want to be spoken to with disrespectful tone and verbage - go to their service dept. As a woman, I find it unacceptable in this day and age to be spoken to like that. If you want to be ignored like my husband, try working with the upper management! We have been civil and polite despite the rudeness we both have encountered. I will not ever refer this dealership to anyone - ever. The 9 speed transmission is also in their Chrysler 200's We still have the screwed up 9 speed Latitude... I can pay out of pocket for tests, or drive to Anchorage to let another dealer look at it. How much more hassle and expense must we endure? So heed our advice, do NOT purchase a vehicle from this dealership. Find a reputable and honest dealership to patronize and we hope you have better luck than we have had. More

unprofessional My son bought a car from Willie told him I was looking for cat also but had bad credit he told me no problem they use alaska first I did all the paper My son bought a car from Willie told him I was looking for cat also but had bad credit he told me no problem they use alaska first I did all the paper work willie called my wife at work she have him her info he told me he would call me back in 20min that was 3 weeks ago I understand look getting the loan but not letting a customer know is very in professional I went down the block to kendal Ford and was approved with the same bank at a 7% rate I will till anyone I can to go to kendal Ford and stay away from your very unprofessional dealer ship More

New car and New car service Great team work, Willy was unable to finish our paperwork so Randy took over. They did not make us feel like an inconvenience. Thank you, Great team work, Willy was unable to finish our paperwork so Randy took over. They did not make us feel like an inconvenience. Thank you, More

LOVE my orange Crush Dodge Dart!! I love, love, love my new orange Dodge Dart! Thank you for the wonderful experience at your dealership Jim! My salesman John put up with me very well. I love, love, love my new orange Dodge Dart! Thank you for the wonderful experience at your dealership Jim! My salesman John put up with me very well...considering my picky taste and also making him let me ride in the back seat during my test drive so I could see if my kids would have enough room back there. :) Thank you all at Lithia Chrysler Jeep Dodge Ram of Wasilla!!! More