Lithia Chrysler Jeep Dodge Ram of Wasilla

Poor customer service Scheduled appointment to have recall done. I was put on hold for five minutes while they checked to see if parts where in stock. They got back on the Scheduled appointment to have recall done. I was put on hold for five minutes while they checked to see if parts where in stock. They got back on the phone said parts are in stock and scheduled my appointment. I brought my vehicle in to get work done. When I called them to see if work was done they put me on hold for ten minutes then said they would have to call me back. They called me back and said they don't have the parts in stock. Vehicle still not fixed giving up and taking somewhere else. More

Horrible The service department is the worst service department that I have ever dealt with! They don't return calls and any answer they give is a blatant lie. The service department is the worst service department that I have ever dealt with! They don't return calls and any answer they give is a blatant lie. Bought a brand new truck and had a light bar installed and was charged $800 (which in and of itself is ridiculous). Said that it would only take a day (1st lie). When I called to get an update the following day I couldn't get a straight answer out of anyone to when it would finally be done. On the 3rd day I finally went into the dealership and tried to talk to the service manager and was told that he was busy and couldn't be interrupted. The guy at the service desk promised that it would be done the following day (2nd lie). Once I got my truck back a week later, they didn't clean the trash out (I had to clean my truck after they had it for a week), the headliner had finger prints all over as well. The light bar vibrates the whole top of the truck, there is no more quiet ride (when i'm driving down the road it sounds like the windows are down), the holes for the mounting brackets aren't sealed. I have had my truck back for 2 weeks and now in the rain I have water dripping in my cab. The only thing that the service department can tell me is that there going to make it right. I will never buy another vehicle from here and I would tell anyone thinking about it to drive the extra miles and go to Anchorage! To add to the worst vehicle experience of my life I was promised that I would be getting a loaner vehicle that would be compatible to my BRAND NEW TRUCK and what do I get, a freaking CAR!!!!!!!!!!!! I wish that someone in the Lithia Corperate Office would contact me because I would like to know if this is standard practice for their dealerships. More

Window replacement and oil change Very prompt and courteous service. Sunroof needed to be ordered from contiguous states and was received and installed before expected date. Broken gla Very prompt and courteous service. Sunroof needed to be ordered from contiguous states and was received and installed before expected date. Broken glass was cleaned and car detailed to be sure no broken glass remained in the vehicle. Oil was changed with proper amount and grade. Multi-point inspection was also part of the service. Very pleased with all staff members encountered , price and duties performed. As this was an unexpected service call (sun roof shattered while driving) the Dealership stored the vehicle inside to protect it from the elements while the replacement glass was shipped FedEx to Alaska. Waiting area was clean with beverages provided at no cost, overall as pleasent an experience as one could have under the circumstances. This is the second vehicle purchased here (one new and one preowned). More

Sales I am completely satisfied with the purchase of my new vehicle. My Sales Consultant (Jim Poelman) is the best! I would highly recommend this dealersh I am completely satisfied with the purchase of my new vehicle. My Sales Consultant (Jim Poelman) is the best! I would highly recommend this dealership, and Jim specifically. More

Great Service with No Hassle I had taken my RAM 3500 to another dealership to have a check engine light diagnosed. After weeks of hassle I decided to take my truck to Lithia of Wa I had taken my RAM 3500 to another dealership to have a check engine light diagnosed. After weeks of hassle I decided to take my truck to Lithia of Wasilla. They were able to get me in for a convenient appointment. The truck was ready when promised without dealing with long lines and endless paperwork. I'll be back next time I need service. More

Dave was awesome! Dave worked very hard to find us the right truck. He never got tired of us wanting more than we had money for. Thanks Dave. Dave worked very hard to find us the right truck. He never got tired of us wanting more than we had money for. Thanks Dave. More

Amazing Staff I was in a situation where I needed to trade in my vehicle and I had the staff and manager working hard to help accommodate my needs. I'm very happy w I was in a situation where I needed to trade in my vehicle and I had the staff and manager working hard to help accommodate my needs. I'm very happy with my new vehicle and appreciate their efforts. More

Outstanding customer service! I'm terrible with names, but I think his name was Jeff (?) in the service department...he was very pleasant to work with and put a smile on my face. V I'm terrible with names, but I think his name was Jeff (?) in the service department...he was very pleasant to work with and put a smile on my face. Very friendly and honest. He was upfront about costs and I didn't feel like he was just trying to take my money. He actually saved me money. Great attitude and I look forward to seeing his smiling face the next time I need a service appointment. Thank you! More

Great service and quick The service was quick and the people were very friendly. The first come first service is a good idea the thing I think they should change is that the The service was quick and the people were very friendly. The first come first service is a good idea the thing I think they should change is that they let people drop off cars anytime and be at the head of the line. I feel that if those people aren't willing to get there early in the morning they should wait until the people that sit in the line are completed first. Jim More

Great job. Professional and courteous, the guys at lithia handled my new car needs like experts. I would recommend them to anyone who asked and I'm very happy wi Professional and courteous, the guys at lithia handled my new car needs like experts. I would recommend them to anyone who asked and I'm very happy with my car. More