Lithia Chrysler Jeep Dodge Ram of Wasilla

Lies, and more lies, and more broken parts I would like to start by saying that 1 star is too many. I took my wife's 2011 Dodge Charger in to have the drivers side headlight diagnosed. They cal I would like to start by saying that 1 star is too many. I took my wife's 2011 Dodge Charger in to have the drivers side headlight diagnosed. They called me a few hours later and told me a ridiculous price of $2,500 plus to replace the light housing. They then called my wife and told her how it would be irresponsible and dangerous to allow her to drive off the lot. Unfortunately she agreed to have the work done. They told her for $40 extra they could have the part overnighted. $40 gets you expedited shipping 1-3 days not overnight as promised. Next they charged her $1005 for the headlight housing and didn't install the housing and didn't tell us about it. A day later while shopping still fuming about the price of a headlight I found a box in the trunk with a new headlight housing. When I called I was told the mechanic took a clip off the new housing and put it on the old housing. We were told they would make it right. They offered to put the new light in and de fog the other light and do a deluxe detail that included an engine cleaning. We dropped off the car and my wife got a call saying her car was ready they said they would send a courtesy van to pick her up from work. After she sat at work for an hour she called me and I drove from my VA appointment to pick her up. When we got the car back there were two employees taking right in front of us about how neither of them knew how to de fog a headlight on our vehicle. Also the car wasn't detailed at all. I will never go to any lithos dealership ever. I feel my $1005 for a xxxx headlight should be refunded for my week of headaches. More

Excellent. I will buy from Wasilla Lithia again What can I say? From the beginning to the end, a smooth operation with no errors or conflicts. They even will take you home and pick you up when they What can I say? From the beginning to the end, a smooth operation with no errors or conflicts. They even will take you home and pick you up when they are done working on your vehicles. More

Best Dealership in Alaska! I am so thankful for those guys! I cannot express enough how awesome they're to work with and how caring theyre. I live in Anchorage and I will drive I am so thankful for those guys! I cannot express enough how awesome they're to work with and how caring theyre. I live in Anchorage and I will drive out to Wasilla just to make sure my jeep gets taken care of. From purchasing to service, I have not been let down. Customer Service is 10/10. Happy to found the perfect dealership! More

Great customer service The Lithia Dodge dealership in Wasilla is always friendly, helpful, proficient, and thorough! I bought a used Chevy from them and prefer to use them The Lithia Dodge dealership in Wasilla is always friendly, helpful, proficient, and thorough! I bought a used Chevy from them and prefer to use them over the local Lithia Chevy dealer!!! More

Good service in person Good service. I did call twice, the first time I was placed on hold for over 5 minute. Called back later and call was never answered. When I went in t Good service. I did call twice, the first time I was placed on hold for over 5 minute. Called back later and call was never answered. When I went in to drop off my truck everyone what kind, friendly and good service in person. More

Great good) This company really cares about there customers.love the oil change program they have here..as long as you still own the vehicle the oil changes are o This company really cares about there customers.love the oil change program they have here..as long as you still own the vehicle the oil changes are on them More

Excellent dealership Very satisfying to find an Alaska dealership that offers superior products at prices competitive to the Lower 48. Bob was a great sales agent and wor Very satisfying to find an Alaska dealership that offers superior products at prices competitive to the Lower 48. Bob was a great sales agent and worked with me through the completion process. I highly recommend him to others. More

Service Department on Track Recently had one of our vehicles repaired at Lithia Chrysler Jeep Dodge of Wasilla. The service department delivered our vehicle well within the time Recently had one of our vehicles repaired at Lithia Chrysler Jeep Dodge of Wasilla. The service department delivered our vehicle well within the time frame agreed upon despite having an issue with parts not fitting our vehicle. Jeff ordered the correct parts and had them delivered same day. Instead of up-charging us for this, Jeff actually was able to come in under the original price quote. I know not every experience goes well when dealing with auto repairs and the high expense associated with them, but my experience with Lithia Dodge Wasilla has been great so far and Jeff has gone above the norm and delivered great customer service for us. More

Great service recently with Lithia. Recently I have been into Lithia for a 30,000 mile checkup and some recall work and software updates. As usual I have had great service and Jeff Bidd Recently I have been into Lithia for a 30,000 mile checkup and some recall work and software updates. As usual I have had great service and Jeff Biddle has got me in and out of there in a timely manner as well as explaining to me any questions I have had about the work that has been done. A big thank you to Jeff and Lithia for some great service! More

Service Our salesperson was Gabe. We told him what we wanted to look at, the options we wanted and the price range. He did not try and put us in something el Our salesperson was Gabe. We told him what we wanted to look at, the options we wanted and the price range. He did not try and put us in something else. More