Lithia Chrysler Jeep Dodge Ram of Wasilla

Great expericance; completed work quick. Scheduling time :( Overall a great experience . Compared to my last service visit (3-10) this visit was a 9 - 10. Communication was improved and my biggest complaint was Overall a great experience . Compared to my last service visit (3-10) this visit was a 9 - 10. Communication was improved and my biggest complaint was the wait time to get in, 4 weeks is just to long! Keep it up, Thank you. More

My experience with Nister Katkus and the staff at Lithia Chrysler Jeep Dodge Ram of Wasilla was nothing short of a great experience and would look forward to sending friends and family in their direction. Chrysler Jeep Dodge Ram of Wasilla was nothing short of a great experience and would look forward to sending friends and family in their direction. More

Great service They got the car in right away and and have a good waiting area and they have free coffee and water bottles. Plus I like looking around in the show r They got the car in right away and and have a good waiting area and they have free coffee and water bottles. Plus I like looking around in the show room More

GREAT JOB, STAFF WAS FRIENDLY I JUST NEEDED AN OIL CHANGE, I DID NOT EXPECT TO GET AN INSPECTION AND SUMMARY OF WHAT WAS CHECKED. I WAS INFORMED THAT MY AIR FILTERS WOULD NEED TO I JUST NEEDED AN OIL CHANGE, I DID NOT EXPECT TO GET AN INSPECTION AND SUMMARY OF WHAT WAS CHECKED. I WAS INFORMED THAT MY AIR FILTERS WOULD NEED TO BE CHANGED AT MY NEXT VISIT More

incompetent scheduling I had an issue with my Ram 1500, and had to have it towed in. Anthony, who is new in his position has not been taught the concept of triage. Long stor I had an issue with my Ram 1500, and had to have it towed in. Anthony, who is new in his position has not been taught the concept of triage. Long story short, nobody would even look at it for THREE WEEKS, only to find out is needed a new battery! I have never been this disgusted with any business ever. If someone would have spent a few minutes, I would not have had to miss work and be inconvenienced as I was. We would call, and the abject apathy from Anthony was so obvious. Someone there needs to call April, the last employee they had to find out how she was able to get a vehicle in and turned around within hours. As has become the norm in business these days, it is easier to let the knowledge base walk out the door, and replace with someone who doesn't seem to want to learn. I guess the Peter Principle is alive and well. We will be using the Anchorage dealership from now on. I can't emphasize enough to anyone in a hurry, DO NOT TAKE YOUR VEHICLE TO WASILLA DODGE, at least not until they get their service department back in order. The only reason they received 2 starts, was because their technicians were able to fix the problem within a couple of hours, once they were able to even look at it. More

Randy did a great job, very friendly and efficient. Brian in shop is also very friendly, does a great job. Place was very clean and well maintained. in shop is also very friendly, does a great job. Place was very clean and well maintained. More

Easy to work with, great experience! We were looking for a Ford Explorer and they had several on their lot. They gave us a great deal and were a pleasure to work with, thank you! We were looking for a Ford Explorer and they had several on their lot. They gave us a great deal and were a pleasure to work with, thank you! More

Complete satisfaction It was time for my wife to get a new vehicle and she liked the Jeep Renegade. We went to the dealership and were greeted with a friendly associate who It was time for my wife to get a new vehicle and she liked the Jeep Renegade. We went to the dealership and were greeted with a friendly associate who asked us if we needed help. My wife told the associate what she was looking for and after a short time the associate returned with good news that they did have the style of vehicle she wanted but it would take a little time to get ready for a test drive. While we waited, the associate took us to a waiting area and made sure we were comfortable. The associate answered all our questions and we sat down to talk pricing. After some back and forth, we agreed on a mutually beneficial price. The paperwork was a breeze and I was impressed with the reasonable pricing for the lifetime oil change program, a must have in our family. I took our Jeep to the dealership shop for it’s first oil change. The shop staff was friendly and helpful. I was in and out in 10 minutes (Jeep stayed, I left). The shop offered me a ride home, but didn’t need it and my Jeep was ready for pickup in four hours. That’s impressive due to the long line of customers in front of me. My Jeep was still clean on pickup and the shop was considerate enough to put protection mats on the floorboard. Overall, I was extremely happy with the customer sales and service of Wasilla Jeep. More

Very friendly service Had the best experience at this dealership buying a new Jeep, very friendly service. I have already recommended this dealership to several friends and Had the best experience at this dealership buying a new Jeep, very friendly service. I have already recommended this dealership to several friends and family members. More

New Cab and Chassis Randy was the only one at any dealer I contacted, to get back to me in a timely manner. Moreover, he answered any and all questions I had in rega Randy was the only one at any dealer I contacted, to get back to me in a timely manner. Moreover, he answered any and all questions I had in regards to the truck I was interested in. We negotiated a great deal, and all with no pressure sales tactics I usually encounter at other dealers. If you need a new truck or car, go see Randy Richards at Lithia CJDR, he'll shoot it to you straight. More