Lithia Chrysler Jeep Dodge Ram of Grants Pass

Rude unprofessional service department Horrible experience! Andrea and Wes were both so rude. They don't call to tell you what they found. Then when we called it was one lie after the next. Horrible experience! Andrea and Wes were both so rude. They don't call to tell you what they found. Then when we called it was one lie after the next. Our car was there for over 2 weeks and it still isn't fixed. Our car still makes horrible noises and Wes had the nerve to say they were imaginary noises. At one point Andrea said they had to wait to finish because the tech working on our transmission wasn't certified to work on transmission. It was the worst experience ever, I wouldn't send anyone there. More

LOVE ANDREA ---JASON K, NEEDS 2B NICER ALL THE TIME jason kennendy has always been short with me on the phone, I called to make an appointment and he assumed it was an oil change and didn't take the tim jason kennendy has always been short with me on the phone, I called to make an appointment and he assumed it was an oil change and didn't take the time to listen, everytime I call I ask to speak to andrea, she is the only one that works her but off. I was there in person and Jason and two other men talking (two men that worked there} not one person responded to me -I was standing in service area waiting for help and andrea was helping 3 people, will they joked around about sports. 10 minutes I waited and Jason could see me the entire ten minutes and never asked me if I needed help. I made a decision not to come back and andrea talk me into coming back. I have complained about Jason being short on the phone with me a couple of times and nothing ever changes.. be thankful for andrea because of her I just spent hundreds of dollors getting my car fixed --thank you andrea for all your hard work and professionalism, I also witness a tech---don't know name but I could point him out, be very rude to andrea in front of me and another customer, you guys need to appreciate andrea instead of working against her. if anyone else witnesses this behavior Andrea please speak up. More

Great people Jason Kennedy is the service advisor at the GP Dodge dealer, He is very helpful and adviseses you what your problems are and what is going to do to fi Jason Kennedy is the service advisor at the GP Dodge dealer, He is very helpful and adviseses you what your problems are and what is going to do to fix these problems........he is a credit to the Chrysler corp. Wes Fauver who is the service manager I feel is a dedicated person and is trying to help customers with problems that may arise out of Chryslers screw ups......I feel he is trying to do a good job. and do it with good results for the customer....... More

They overcame an impossible task Traveling though driving a almost new Ram truck. The water pump went out. There were no pumps available in the enature system. Dodge had them on back Traveling though driving a almost new Ram truck. The water pump went out. There were no pumps available in the enature system. Dodge had them on backorder for the next month. The service departmentry went the extra mile. They were willing to take one from a new truck but Dodge corporate said no. They found the only pump in the USA in Utah. They made arrangements to get it here ASAP and get it installed. They were concerned about me getting stuck and my Comercial company losing revenue. There service manager Wes and my service advisor Andrea are the best. You can trust them to take good care of you and treat you fairly. More

Always do their best to make customers happy Wes, the head of the service department is top notch! He always does everything he can to make things right, and make sure the customer is happy, alo Wes, the head of the service department is top notch! He always does everything he can to make things right, and make sure the customer is happy, along with a good reliable vehicle! More

Best Service All I can say is Andrea Medlin and all of the team that works with her are the best. Would highly recommend Lithia Dodge to everyone. GREAT EXPERIENCE All I can say is Andrea Medlin and all of the team that works with her are the best. Would highly recommend Lithia Dodge to everyone. GREAT EXPERIENCE!!!!!!!!!!!!!!!!! More

An easy and friendly new truck purchase I called lithia dodge in grants pass to inquire about a 2014 ram 2500 truck. I spoke with the sales manager who was very friendly and said if I came I called lithia dodge in grants pass to inquire about a 2014 ram 2500 truck. I spoke with the sales manager who was very friendly and said if I came in he would make my purchase easy, if I decided to buy. I thought that I had heard that before, but when I arrived the sales manager came out introduced himself and introduced me to travis and Josh. Both these sales associates were professional and fun to spend time with. They did not have the truck I wanted but they were able to get it from another dealer 30 miles away the same day and at a lesser cost than I had expected. I would recommend giving this dealership a chance. I would . More

I have worked with Larry several times and always look for him when I am buying. He is low pressure and goes out of his way to find what I am looking for. for him when I am buying. He is low pressure and goes out of his way to find what I am looking for. More