Lithia Chrysler Jeep Dodge Ram of Grants Pass

Robbed without a gun. Took my 2012 ram in for front seals. They claimed to have installed them but still leaking when I picked it up. $800.00 and not fixed they said it was Took my 2012 ram in for front seals. They claimed to have installed them but still leaking when I picked it up. $800.00 and not fixed they said it was because I had adjustable ball joints. I call B.S. Wouldn't have paid but wouldn't give me my truck if I didn't. Wes would not even answer my calls after that. You have to go out into the dark sometime Wes. More

Terrible service Be warned don't trust that they actually do the work. When they say they are doing a vehicle safety inspection they're actually not there just doing Be warned don't trust that they actually do the work. When they say they are doing a vehicle safety inspection they're actually not there just doing that for show More

Terrible sales experience. I went in offering a 15 thousand dollar down payment with the intention of driving a brand new vehicle off the showroom floor. I was not willing to pa I went in offering a 15 thousand dollar down payment with the intention of driving a brand new vehicle off the showroom floor. I was not willing to pay the sticker price but I wasn't asking for a lot off. I was in my army uniform and was at first told I didn't even qualify for the advertised military discount. After straightening that out I was told I wasn't getting any other discounts. I asked if we could talk about the price and the salesman basically had a take it or leave it attitude as if he did not want my business. I have never in my life attempted to buy a car and been treated as if my business wasn't wanted. They also tried to put a 3100 dollar warranty on the jeep. Worst dealership experience of my life. More

Every Old Trick in the Book Ray Morgan and Lithia are the kind that give car dealers their bad name - well deserved in this case. The dumbest - and most obvious - trick they tri Ray Morgan and Lithia are the kind that give car dealers their bad name - well deserved in this case. The dumbest - and most obvious - trick they tried to pull were trying to sneak a $2700+ extended warranty on to the contract he repeatedly - and prematurely - tried to get me to sign. When I caught it (because I already knew what my payments should be) Ray told me that's how they got me approved. So, let me get this right - Chrysler finance approved my loan with 30% down only because the "stealer dealer" devalued their collateral by $2770 ? At the end of the day, I drove away in a nice, used vehicle and paid what I had agreed to pay before I walked in. Aside from the issue of feeling like you need shower when you leave the stealership, Morgan was rude, cocky, condescending and arrogant. Surely he didnt make as much on the deal as he would have if I had fallen for his/their tricks, but the SOB didnt even thank me or attempt to shake my hand when I left. Ray Morgan ? Lithia ? Matt Hillier ? Erin ? You're burned ! More

Truck repair We took our truck in to get fixed during our trip from the Portland area to Grants Pass because our boost went out, causing our truck to overheat. We We took our truck in to get fixed during our trip from the Portland area to Grants Pass because our boost went out, causing our truck to overheat. We dropped it off, and picked it up a day later. The same day we picked it up from Lithia Dodge of Grants Pass, what they fixed for $535 broke and we sat on the side of the road trying to fix it. I called Wes in service, who was awful. He tried to make-up lame reasons why it wasn't there fault, like "it's working, you made it up to Eugene", and "well, there was aftermarket equipment on the truck", and had the nerve to tell me I'd get better customer service if I was "more honey, then vinegar". Appalling. Not only was our truck broken, but our oil dipstick was missing. My husband is a disabled vet, and I am active duty....this isn't how you treat people. Our next stop is the better business bureau. More

The best car buying experience ever These guys made it simple low rate low price and the best part no xxxxxxxx. I bought two rigs at once from Travis Cooke Burt Fredrickson and Aaron Gut These guys made it simple low rate low price and the best part no xxxxxxxx. I bought two rigs at once from Travis Cooke Burt Fredrickson and Aaron Guterriz. These guys make up a awesome team working for a local man from Myrtle Creek!, Ron Clack. I can't stop on the simplicity and no stress environment . I highly recommend grants pass dodge for your future purchases. More

Worst car shopping experience ever. Todays visit to Lithia, Grants Pass, was the worst car shopping experience that I have ever encountered. I'm 60 years and I've bought a few vehicles i Todays visit to Lithia, Grants Pass, was the worst car shopping experience that I have ever encountered. I'm 60 years and I've bought a few vehicles in my time. My son and I, he being a first time buyer, were shown a vehicle that we liked. Lithia had their "sticker price", and I asked them if I could make a counter offer. The salesman said sure. I made my offer, the salesman said it looked good. After a 2 hour wait, for some run around story, I was told that Lithia would not come down one dollar from sticker price. It was a used vehicle. I was told that since it was early in the month, they were holding out for full price. Which is fine, but after waiting for over two hours then being told this, made me feel disrespected and angry. I don't begrudge anyone a profit, but this was pure greed. I will spread this story and never go there again. More

Service and vehicle purchases Have purchased six new vehicles over a seven year period, 3 Jeeps, 2 trucks, 1 Chrysler 300. Get regular servicing as required to maintain running eff Have purchased six new vehicles over a seven year period, 3 Jeeps, 2 trucks, 1 Chrysler 300. Get regular servicing as required to maintain running efficiently. Have enjoyed the service received from this dealership. Love our sales person, Travis, has become like family. Pricing very fair and service techs do top notch work. More

Service and parts department "Awsome" I had a malfunction in my Dodge Ram window washer system, the line was actually broken between the hood and the hood underliner, so I went in to make I had a malfunction in my Dodge Ram window washer system, the line was actually broken between the hood and the hood underliner, so I went in to make an appointment. Mr. Fauver saw me with the hood up and asked me what the problem was. He identified the broken part and I went to parts to see if it was in stock. Mark, in parts, not only found the part for me but came out and helped me install it. To me that was above and beyond the expectations of both of these employees. Kudos to both and Lithia GP should be proud of both. More

Jason and crew truly helpful Talked to Jason on phone to set up apptmt, got me in on time and was very helpful about working with tech to diagnose the problem. They even gave m Talked to Jason on phone to set up apptmt, got me in on time and was very helpful about working with tech to diagnose the problem. They even gave me a desk to work at while I was waiting. Bought my Jeep at Grants Pass and prefer servicing it there as well, even though I live in Medford. More