Lithia Chrysler Jeep Dodge Ram of Grants Pass

Took in to have a recall done for air bag and toe hitch they half asked toehitch and bound up the t case lost our driver seat belt and broke the interior dashboard and didn't put it together right and whe they half asked toehitch and bound up the t case lost our driver seat belt and broke the interior dashboard and didn't put it together right and when we called to complain their head service guy said f you not our problem even though he said his guy doesn't pay attention he said we did it and it was not their problem cussed my husband out More

My truck 2015 Ram EcoDiesel caught on fire 5 days after bringing it in for service. They charged me $145 to tell me they could not find what was wrong. 5 days later it was totaled. VERY POOR service dept. bringing it in for service. They charged me $145 to tell me they could not find what was wrong. 5 days later it was totaled. VERY POOR service dept. More

Purchase a new Cherokee I purchased a new Cherokee from Lithia last week and could not be more pleased with the transaction. Meghan and Aaron worked out all the details by te I purchased a new Cherokee from Lithia last week and could not be more pleased with the transaction. Meghan and Aaron worked out all the details by text, phone and emails. Living at the north end of the state, Meghan was happy to meet me in Springfield to do the swap and sign paperwork. (in case you are wondering why I bought so far from the Portland area, they had the exact Cherokee I wanted and did better on the pricing) Aaron did a great job with the financing and didnt hide anything in the paperwork. Everything that was promised was given. Thank you Megan and Aaron for the great purchase experience. I would recommend them to anyone. More

Sold my daughter a used car that lasted a week. Lithia of Grant's Pass is the worst kind of dealership! Please do your research. My daughter is out $7000.00. We told them we came to them because the Lithia of Grant's Pass is the worst kind of dealership! Please do your research. My daughter is out $7000.00. We told them we came to them because they were a large company, with advertised pristine used cars and excellent service mechanics. Three mechanics later, over 20 calls to Lithia 5 trips to Grant's Pass (2 hours from us) and so far they refuse to do anything. The shakiest sales tactics I've ever seen. Please don't ever go there Also rated F at BBB Read all 2000 comments from Sara Frenchs FB page I guarantee you'll never walk in there. More

Awful!!! We made the mistake of purchasing a used car from Travis. Since we live out of town they delivered the car to us. We made the mistake of signing the We made the mistake of purchasing a used car from Travis. Since we live out of town they delivered the car to us. We made the mistake of signing the paperwork after he assured us he would refund an overcharge - NOT DONE, and the car was mechanically sound IT IS NOT. Of course now he won't answer or return calls. We have proof of promises in text messages but apparently the dealership isn't too concerned about customer satisfaction since no one else has been helpful either. More

Horrible Service and Rude Parts Manager The service manager is very rude, values his time more than the customers, refused to give me his name, refused to give me Corporates number, was supp The service manager is very rude, values his time more than the customers, refused to give me his name, refused to give me Corporates number, was suppose to set up a recall on airbags that could potentially kill someone in my vehicle and instead hung up the phone on me. More

New car = happy mom!! Emailed Lithia to inquire about a vehicle, shortly after Gordon Lewis contacted me. Not only did he answer my questions but he sent me the car fax. I Emailed Lithia to inquire about a vehicle, shortly after Gordon Lewis contacted me. Not only did he answer my questions but he sent me the car fax. I ment with him the next morning and purchased the vehicle. The process was very easy. Gordon was awesome!! Ask for Gordon if you go to Lithia!! More

Poor service My wife and I went I to the dealership looking for a jeep. The salesman ray morgan had no clue about the vehicle and his attitude was the worst that My wife and I went I to the dealership looking for a jeep. The salesman ray morgan had no clue about the vehicle and his attitude was the worst that I have ever experienced buying a vehicle we had left the lot a day drove to Washington to purchase the vehicle we wanted and even paid a bit more. Was not willing to give them our service More

Misinformed and Terrible Customer Service I was visiting my parents in Oregon and was looking to purchase a vehicle from Lithia whom they recommended(at the time). I live in California so I kn I was visiting my parents in Oregon and was looking to purchase a vehicle from Lithia whom they recommended(at the time). I live in California so I knew the transfer would have been a little more difficult so I made sure to ask questions. I was told everything would be taken care of by my sales associate and just give them the address in CA where I would want my tags to go. Well it wasn't as easy and perfect as they made it out to be. First, their DMV clerk who seems just a few crayons shy of a full box had my paperwork sitting on her desk for 2 weeks doing nothing until I called and complained. I spoke with the manager at Lithia saying I am driving around in an unregistered vehicle for 3 weeks after purchase and you are just leaving my paperwork on a desk collecting dust. They had my paperwork sent over night to my local DMV. I got my car smog and inspected and made my registration app. At my local DMV I was told I owed more sales tax as the check was short almost $400. Seriously? Lithia cannot even calculate correct sales tax? After all said and done I get my tags and think its all over.. well wrong again. Its almost 5 months later and I received tag renewals on the car I traded in! So I call that special DMV clerk just to be told they do not send ANYTHING to CA and I would have to figure it out. Wow wow wow.. I cannot believe the lack of intelligence, courtesy, and customer service this dealership has. Not only have they lost and ruined my business with them they lost my families as well who live in the area and buy vehicles frequently. More