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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

4.5
675 Reviews

7171 West Canal Dr

Kennewick, WA

99336

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Showing 675 reviews

June 17, 2020

New Truck Very clean and was following the set guide lines for the current conditions. there was no pressure to buy, was able to answer my questions, Patrick we More

by WHL56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patric Click
Jun 18, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Jonathan Post General Sales Manager

June 15, 2020

Drove truck 30 miles..now in the shop. Had 1 day...with Lithia 11 days for a sensor. Terrible customer service. Disgusted with Lithia! A sensor could be taken from another truck for sale if the part is not More

by JAEKIERT
Recommend Dealer
No
Employees Worked With
Jay Gonzalez
June 13, 2020

They’re always helpful and finish the service for my Jeep in a timely fashion. They let me know if I need anything to be done to my vehicle. More

by George
Recommend Dealer
Yes
Employees Worked With
Edwin Perez, Luis Ontiveros
Jun 16, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

George, thank you for the feedback! We are happy to hear about your positive experience at Lithia Chrysler Jeep Dodge of Tri-Cities, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Donald Stephens Service Manager

June 11, 2020

Best customer service I have ever experienced at any dealership. Hands down everyone is willing to help you take care of any of your needs. They always put the customer first. I have now purchased 3 v More

by Whiplash7
Recommend Dealer
Yes
Employees Worked With
Frank Murillio 5 stars, Alana Ritchie, Donald Stephens, Patric Click, Edwin Perez
Jun 15, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Jonathan Post General Sales Manager

June 10, 2020

We were treated very well. Becky was great and showed us several trucks. Lithia was very fair with our trade in value. Love the Truck I got. More

by Pat
Recommend Dealer
Yes
Employees Worked With
Mayra Jimenez, Brian Molina, Andy Torres, Dan Martinez, Becky Tesch
Jun 12, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Pat, thank you for the feedback! We are happy to hear about your positive experience at Lithia Chrysler Jeep Dodge of Tri-Cities, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jonathan Post General Sales Manager

June 05, 2020

Great variety of cars and trucks. One of the biggest dealers in the Tri-Cities. Jay Gonzales provided satisfactory customer service in person and by text. Test drives can be scheduled without any commit More

by RaulRH
Recommend Dealer
Yes
Employees Worked With
Brian Molina, Jay Gonzalez
Jun 10, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Muchas gracias, que tenga un día exelente! Saludos, Jonathan Post General Sales Manager

June 04, 2020

Awesome A good experience. A great salesperson (Tim Winters) who was knowledgeable and patient regarding all my questions. Love my new car! Thank you Thank yo More

by DEFORCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Rivera, Timothy Winters
Jun 09, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Jonathan Post General Sales Manager

June 03, 2020

At first not all that happy but thay stuck with it and finally got the problem fixed Don and Zack treated very good i thank you More

by marlin4fishing4
Recommend Dealer
Yes
Employees Worked With
Zack in the service department , Donald Stephens
Jun 08, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Lithia Chrysler Jeep Dodge of Tri-Cities Team

May 31, 2020

Purchased a new Ram 1500 Bighorn.Xavier was was Purchased a new Ram 1500 Bighorn. Xavier was was knowledgeable, friendly, worked with my needs and found the perfect truck in my budget. Dealership More

by eric_notter
Recommend Dealer
Yes
Employees Worked With
Xavier Villanueva
Jun 03, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Lithia Chrysler Jeep Dodge of Tri-Cities Team

May 23, 2020

Patric Click - Thank you for assistance, patience and courtesy. It is greatly appreciated and we will definitely send friends and family you way in the near future! More

by MPD
Recommend Dealer
Yes
Employees Worked With
Brian Molina, Patric Click
Jun 03, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Best, The Lithia Chrysler Jeep Dodge of Tri-Cities Team

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