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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

4.6
735 Reviews

7171 West Canal Dr

Kennewick, WA

99336

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Showing 735 reviews

October 27, 2024

This was the best experience I have had purchasing a vehicle. The entire team was efficient and not overbearing. More

by Chadhansen19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Rivera, Timothy Winters, Dan Martinez
Oct 28, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Chad, we're delighted to hear that your vehicle purchase experience was top-notch with our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Thanks for choosing us! See you again soon!

October 27, 2024

Very attentive and thorough. ..always helpful and friendly. Bought 3 vehicles there and have always been well taken care of. More

by bhickman2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie, Donald Stephens, Patric Click
Oct 29, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for your continued trust in Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear that our team has consistently provided attentive and friendly service. We look forward to assisting you with any future needs!

October 26, 2024

Joe and Vanessa were awesome along with everyone else I dealt with. Bought a used car and they worked with me on price and had the best APR on the loan. We shopped for 2 days and went all over the Tri citi More

by bart.hill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe and Vanessa
Oct 28, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're delighted to hear that Joe, Vanessa, and the rest of our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities made your car-buying experience a positive one! Thank you for choosing us after exploring other options. Enjoy your new ride!

October 23, 2024

Vanessa in Service Dept. is an outstanding person and great customer service person. She interacts very nicely and caring! More

by redneckgirl2b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie, Donald Stephens
Oct 24, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for sharing your positive experience with Vanessa in our Service Department! We're glad to hear she provided outstanding customer service and made a great impression. If there's anything else we can assist you with, feel free to reach out. John Hileman - Service Manager - johnhileman@lithia.com

October 20, 2024

I worked wish Jay to help me buy a new car he is such a kind person and always looks out your your best interest i HIGHLY recommend buying a car from him amazing job if I could give him more then 5 stars I More

by ashleyp7703
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Gonzalez
Oct 21, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for the glowing review! We're delighted to hear that Jay provided such exceptional service at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Your recommendation means a lot, and we're thrilled you're happy with your new car purchase!

October 18, 2024

Very helpful. Easy to arrange appointments and they always keep me updated on what is happening. More

by Perigoc22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Perez
Oct 18, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for this positive rating. As always, your business is greatly appreciated and we hope to have you back at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities for your next due service.

October 16, 2024

All employees are very helpful and respectful. They get you what you need and look for YOUR best interest and not theirs. They do services in a timely manner and do a great job at doing it correct More

by Fidel Rangel Betancourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel Soto, John Hurwitz, Alana Ritchie, Jesus Rivera, Donald Stephens, Edwin Perez, Jay Gonzalez
Oct 18, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Fidel, thank you for the glowing review! We're delighted to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities took great care of you. We appreciate your recommendation and look forward to serving you again in the future!

October 16, 2024

We’ve purchased a few cars with Patric being our salesman. He never disappoints, makes the process smooth and fast. More

by Carmenpena09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayra Jimenez, Brian Molina, Patric Click
Oct 18, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Carmenpena09, thank you for your continued trust in Patric and the team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear that each experience has been smooth and efficient. Enjoy your new ride!

October 16, 2024

The sales team and the service department are always working hard to make sure that I have get great service and leave happy. More

by davidh2783
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
Oct 18, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

David, we're delighted to hear that our sales and service teams at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities are meeting your expectations. Thank you for the kind words! See you again soon!

October 16, 2024

I had a basic service/ oil change and filter done on my 2021 Ram 2500. When I got home and parked my vehicle I noticed oil on my driveway concrete. After further exam I notice oil all over the frame, shock More

by Twthrall1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Oct 21, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

I'm sorry to hear about the oil issue after your service. We strive for thoroughness and it's clear we fell short this time, which is disappointing. Please reach out so we can address this situation promptly and ensure it doesn't happen again in the future. Thank you, John Hileman - Service Manager - johnhileman@lithia.com

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