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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

4.5
675 Reviews

7171 West Canal Dr

Kennewick, WA

99336

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Showing 675 reviews

July 03, 2020

Excellent service! They care about your vehicle, and work hard to give it the best possible service! They give your vehicle a thorough safety service needed evaluation! I’ve always been really satisfied! More

by Robert Drake
Recommend Dealer
Yes
Employees Worked With
Edwin Perez
Jul 08, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Lithia Chrysler Jeep Dodge of Tri-Cities team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Donald Stephens Service Manager

July 03, 2020

Thank you for dropping off the Fiat 500 in Hillsboro. It was very helpful buying a car sight unseen. Thank you very much for your help. More

by TEREsa.delosreyes
Recommend Dealer
Yes
Employees Worked With
Jesus Rivera, JOHN MENDOZA
Jul 08, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jonathan Post General Sales Manager

July 01, 2020

With trade in and financing, I was done in 30 minutes! Everyone was helpful and the facility was extremely clean. Will be buying my next truck here again More

by NONE42
Recommend Dealer
Yes
Employees Worked With
Jesus Rivera, Izayah Darby
Jul 07, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Lithia Chrysler Jeep Dodge of Tri-Cities was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Donald Stephens Service Manager

June 30, 2020

I’ve dealt with them before. All went well. I was so thankful they could send a Tech to my Residence to perform the work. I was sure I could get My Challenger and Jeep to them without missing work. More

by outlaws leadoff
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie
Jul 06, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Donald Stephens Service Manager

June 29, 2020

This dealership is truly a very good one. The salesman are polite and to me seem very honest about the car you can finance and the car you can afford while getting you a good car as well. Iam very happy I More

by Trueb
Recommend Dealer
Yes
Employees Worked With
Jesus Rivera, Xavier Villanueva
Jul 02, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. All the best, Jonathan Post General Sales Manager

June 29, 2020

Great experience. Very helpful and accomodating. During this COVID outbreak, they were very nice to deal with and got things done quickly. My second vehicle bought here so far. We will be back in t More

by KEVINB10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Molina, Izayah Darby
Jul 01, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you! Sincerely, Jonathan Post General Sales Manager

June 27, 2020

The customer service was perfect!Everyone was great!!!I The customer service was perfect! Everyone was great!!! I have sent multiple people their way!!! My initial contact was Patric he was excellent and More

by Bill Dress
Recommend Dealer
Yes
Employees Worked With
John Hurwitz, Brian Molina, Patric Click, Andy Torres
Jun 30, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jonathan Post General Sales Manager

June 26, 2020

They told me they'd fix the rear defroster before I bought the truck but told me it was "cosmetic" and not covered after purchase. More

by Anonymous
Recommend Dealer
No
Employees Worked With
Brian Molina, Xavier Villanueva
Jul 02, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Sincerely, Donald Stephens Service Manager

June 23, 2020

John did a great job getting my vehicle in and updating the system as required. I was text before, called when it was ready and text afterwards. Thank you for doing a great job as always. More

by Bushongraphics
Recommend Dealer
Yes
Employees Worked With
John Hurwitz
Jun 25, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Donald Stephens Service Manager

June 19, 2020

Great Experience We traveled around 300 miles to dealership. Most of the paper work was done over the phone and we negotiated a trade in value for our vehicle. When we More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Molina, Jesus Rivera, Jay Gonzalez
Jun 23, 2020 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jonathan Post General Sales Manager

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