Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

My wife was interested in test driving the new Dart, the Chrysler 200, and I wanted to test drive the Challenger. After we test drove the Dart (which my wife did enjoy driving) the salesmen asked us if the Chrysler 200, and I wanted to test drive the Challenger. After we test drove the Dart (which my wife did enjoy driving) the salesmen asked us if the car suited our needs. We answered yes and told him that we are going to buy a new car next year after the baby is born and we buy a new home. Once it became apparent that we were not going to buy a car this year we could sence that we were of no value to him. He tried to remain professional as we looked at the 200, however he hesitated as we talked about test driving it. I talked with im about test driving the Challenger, again he starting dragging his feet. So I told him I was not going to waste anymore of his time and left. I used to be in sales so I get it, he did not want to waste his time with us because we are not in the market for a car this year, which does not help his paycheck. However, next year when the time comes and if we do decide to buy a Dart or look further into the 200's we will not be returning to Lithia. If Lithia's sales staff is not willing to let us test drive cars because we are not buying a car this year then they do not deserve my business, nor will they be recommended. I have never felt unwanted at a dealership before today. More

My customer experience at Lithia of Tricities was a great one. Blake was very friendly and did his best to follow up on his sale. Frank Murillo went above and beyone to make sure I was satisfied with my purc one. Blake was very friendly and did his best to follow up on his sale. Frank Murillo went above and beyone to make sure I was satisfied with my purchase. Clearly customer satisfaction is important to this dealership. More

I recently purchased a vehicle from Lithia Dodge and their staff was very friendly and easy to work with! Most importantly they took their time in helping me pick the right vehicle for our new growing f their staff was very friendly and easy to work with! Most importantly they took their time in helping me pick the right vehicle for our new growing family. I loved that we were not rushed through and that they took the time to get to know our family. I know that because of their customer service we will purchase from them again! Thank you Lithia Dodge of TriCities! More

Went to purchase a new car and Frank Murillo went out of his way to make sure I was treated well. Listened to what I was looking for and made sure he provided me with all my needs. Made the deal easy and st his way to make sure I was treated well. Listened to what I was looking for and made sure he provided me with all my needs. Made the deal easy and stress free. I would send all my family and friends in to see him! LOVE my new car! More