Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Communication poor from Service Center I had made an appointment for an oil change and mechanical inspection for my Jeep I had purchased from a different car lot. It wasn't until I got ther I had made an appointment for an oil change and mechanical inspection for my Jeep I had purchased from a different car lot. It wasn't until I got there that I was informed the techs could not give mechanical inspections. After I had paid for the oil change and got into my vehicle, I discovered they had not checked the air in my tires. When I went back in to inquire, I was told I had nitrogen in my tires and they could not check or fill them with air. I was not aware I had nitrogen in my tires and have been using air. I also discovered they did not check my transmission, apparently because it doesn't have a dipstick. This is a Jeep dealership so for the price I paid I would expect they can fully service my vehicle or at least would convey what they cannot fulfill and reduce the amount I am charged. I will not be taking my vehicle there again. I feel the staff could have communicated better on what services could and would be provided. I know I can take my Jeep elsewhere for at least half the price. I did stop by a Les Schwab to have my tires checked. More

Oil change They were able to change the oil with short notice. We were going on an unexpected trip the next day and they were able to accommodate us They were able to change the oil with short notice. We were going on an unexpected trip the next day and they were able to accommodate us More

Service Experience Lithia Dodge is Five Star, the personnel are always helpful, they know who you are when you come into the dealership, service is excellent, done in a Lithia Dodge is Five Star, the personnel are always helpful, they know who you are when you come into the dealership, service is excellent, done in a timely manner. The sales people, service personnel and manager are all top drawer people. Always tell people I know, and those I don't know, if they want good service and good car value, go to Lithia. More

Oil change and tire rotation I had my oil changed and tires rotated on 2/26/16 at Lithia Chrysler Jeep and they did a great job! Walk-in work. I had my oil changed and tires rotated on 2/26/16 at Lithia Chrysler Jeep and they did a great job! Walk-in work. More

service of my truck The service department completed the work that had to be done. I was please with the service. They fixed my problem an I would recommend the dealershi The service department completed the work that had to be done. I was please with the service. They fixed my problem an I would recommend the dealership to others More

Service March 2016 My appointment for oil change went very smooth and they were finished earlier than quoted which was extremely welcomed. I was treated very well during My appointment for oil change went very smooth and they were finished earlier than quoted which was extremely welcomed. I was treated very well during my time I waited in the customer lounge. The service in the past has been great and they are continuing meeting the same high standards through this visit. More

In for free lifetime oil change. The service I needed was completed in a very timely manner. I was very pleased with the service I received. I would recommend this dealer to anyone. The service I needed was completed in a very timely manner. I was very pleased with the service I received. I would recommend this dealer to anyone. More

Accomplished all task in a timely manner Very professional this crew has always treated me with respect and finish the job in a timely manner highly recommend to anyone as I will and thanks Very professional this crew has always treated me with respect and finish the job in a timely manner highly recommend to anyone as I will and thanks for the hard work I'll see you soon More

What You Would Expect! Exceptional customer service, helpful, and make you feel welcome. Should you opt not to go for the shuttle service, it's a nice place to wait, especia Exceptional customer service, helpful, and make you feel welcome. Should you opt not to go for the shuttle service, it's a nice place to wait, especially since their remodel. Having the basics like WiFi, hot coffee and popcorn, card accepting vending machines, streaming television, and a nice place for the kids to play. Service is timely which also provides a vehicle inspection and quotes about services if you inquire. More

From sales to service and parts always pleased with this dea lership. Only place that I have ever purchased new vehicles from. Rose always takes all the hassle out of new car purchases. lership. Only place that I have ever purchased new vehicles from. Rose always takes all the hassle out of new car purchases. More