Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Accomplished all task in a timely manner Very professional this crew has always treated me with respect and finish the job in a timely manner highly recommend to anyone as I will and thanks Very professional this crew has always treated me with respect and finish the job in a timely manner highly recommend to anyone as I will and thanks for the hard work I'll see you soon More

What You Would Expect! Exceptional customer service, helpful, and make you feel welcome. Should you opt not to go for the shuttle service, it's a nice place to wait, especia Exceptional customer service, helpful, and make you feel welcome. Should you opt not to go for the shuttle service, it's a nice place to wait, especially since their remodel. Having the basics like WiFi, hot coffee and popcorn, card accepting vending machines, streaming television, and a nice place for the kids to play. Service is timely which also provides a vehicle inspection and quotes about services if you inquire. More

From sales to service and parts always pleased with this dea lership. Only place that I have ever purchased new vehicles from. Rose always takes all the hassle out of new car purchases. lership. Only place that I have ever purchased new vehicles from. Rose always takes all the hassle out of new car purchases. More

Check engine light and recall notice repair Dropped off my 2012 Ram 2500 Diesel and Lithia took care of everything including an oil change. Lithia is always quick and reliable with a great serv Dropped off my 2012 Ram 2500 Diesel and Lithia took care of everything including an oil change. Lithia is always quick and reliable with a great service staff. More

excellent services I have received the best service at Lithia dodge ,while I was browsing the lot . I was greeted by a Becky Grow and she was so pleasant .. she answered I have received the best service at Lithia dodge ,while I was browsing the lot . I was greeted by a Becky Grow and she was so pleasant .. she answered all my questions,and had great customer service with Frank the GMAIL that helped me answer some extra questions i had More

Service questions new car I I have purchased a vehicle from lithia and whenever I have any questions I am always able to go to my salesperson and get my questions answered or fix I have purchased a vehicle from lithia and whenever I have any questions I am always able to go to my salesperson and get my questions answered or fixed without any problems. I have had the best salesperson and service . More

great experience i was at the dealership looking at different vechiles and was greeted by a friendly salesperson. she was was very kind to answer my questions even tho i was at the dealership looking at different vechiles and was greeted by a friendly salesperson. she was was very kind to answer my questions even though i wwas just their browsing. I was able to just test drive a few cars knowling I was just looking at different lots and seeing where i want to purchase my car from. More

Lithia Dodge the best Dealership / Friendly Folks Best experience I've had @ Lithia was meeting all who work there. Beck Grow helped me find exactly what I wanted. Don/Service made sure truck was sa Best experience I've had @ Lithia was meeting all who work there. Beck Grow helped me find exactly what I wanted. Don/Service made sure truck was safe n sound. He answered all my questions. I have turned my friends to Lithia they are very satisfied . More

cutomer service Becky Grow has helped me more than I thought car dealers do. I was able to not only get 1 car I got 2 with the help from her. She is very kind and hel Becky Grow has helped me more than I thought car dealers do. I was able to not only get 1 car I got 2 with the help from her. She is very kind and helpful. I have also gotten service from Victor in the services department he is very kind heart and helped me with my issues. If I were to buy another car I would but one from Becky agai. More

Do not have your car serviced here!!! Do not bring your car here to be serviced! They had our car for an entire month ("fixing" a known mechanical issue that was covered under warranty). D Do not bring your car here to be serviced! They had our car for an entire month ("fixing" a known mechanical issue that was covered under warranty). During this month, I asked them repeatedly to also look into an issue we were having with our back-up sensors and by the end of the month they told me that they didn't get a change to look at the sensors! Two weeks after getting the car back from Lithia my car died again and was towed to a different Dodge dealership who then informed me that there were missing bolts on the transmission, the engine mount bolts were dangerously loose, most of the ground wires were not grounded, there was a broken wire under the hood, and many of the wires were pinched behind the engine mount brackets and that was just what was visible on the outside of the engine (who knows what is wrong with inside of the engine, they did a complete engine swap)!! I promptly called and left messages for both the store manager (Frank) and the service manager (Bob Bailey). I finally received a phone call from Bob two business days later (this is a very common theme with Bob the service manager... He is incapable of calling you back the same business day, even when it is due to their malpractice and incompetence that I was calling him in the first place...). I am still dealing with this issue, but now have been escalated to Dodge/Chrystler's hands. Hopefully, they can get the car fixed properly this time. In closing, I was trying to tell Bob Bailey the Service Manager that I was very displeased with how he and Lithia dealt with this issue (I wasn't cussing or being belligerent) and that I hoped that he would learn from this issue, but he wouldn't let me finish what I was saying and hung up on me. Poor customer service all around from Lithia. Stay as far away as you can from this company. More