Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Beyond Call of Duty Thank you for fixing my turn signal on my older Dakota truck. I know it wasn't an easy fix, but I appreciated the time you took with it! Thank you for fixing my turn signal on my older Dakota truck. I know it wasn't an easy fix, but I appreciated the time you took with it! More

Excellent Customer Service I really appreciate the time and consideration each representative takes for each customer, everyone there is very friendly and welcoming. They explai I really appreciate the time and consideration each representative takes for each customer, everyone there is very friendly and welcoming. They explain if any extra work is needed with detail. More

Oil change When I first went in for an oil change I was told it would be one hour to one hour and twenty minutes! I was a bit upset......80 minutes for an oil c When I first went in for an oil change I was told it would be one hour to one hour and twenty minutes! I was a bit upset......80 minutes for an oil change??? I used to get it changed in 30, in the old shop. Now they have a new shop and it's an hour plus? But.......she came to get me in 30!!! I was very pleased. I hope this continues.......But if it's ever over 45 minutes.......you will get a bad review! Just sayin..... More

Communication poor from Service Center I had made an appointment for an oil change and mechanical inspection for my Jeep I had purchased from a different car lot. It wasn't until I got ther I had made an appointment for an oil change and mechanical inspection for my Jeep I had purchased from a different car lot. It wasn't until I got there that I was informed the techs could not give mechanical inspections. After I had paid for the oil change and got into my vehicle, I discovered they had not checked the air in my tires. When I went back in to inquire, I was told I had nitrogen in my tires and they could not check or fill them with air. I was not aware I had nitrogen in my tires and have been using air. I also discovered they did not check my transmission, apparently because it doesn't have a dipstick. This is a Jeep dealership so for the price I paid I would expect they can fully service my vehicle or at least would convey what they cannot fulfill and reduce the amount I am charged. I will not be taking my vehicle there again. I feel the staff could have communicated better on what services could and would be provided. I know I can take my Jeep elsewhere for at least half the price. I did stop by a Les Schwab to have my tires checked. More

Oil change They were able to change the oil with short notice. We were going on an unexpected trip the next day and they were able to accommodate us They were able to change the oil with short notice. We were going on an unexpected trip the next day and they were able to accommodate us More

Service Experience Lithia Dodge is Five Star, the personnel are always helpful, they know who you are when you come into the dealership, service is excellent, done in a Lithia Dodge is Five Star, the personnel are always helpful, they know who you are when you come into the dealership, service is excellent, done in a timely manner. The sales people, service personnel and manager are all top drawer people. Always tell people I know, and those I don't know, if they want good service and good car value, go to Lithia. More

Oil change and tire rotation I had my oil changed and tires rotated on 2/26/16 at Lithia Chrysler Jeep and they did a great job! Walk-in work. I had my oil changed and tires rotated on 2/26/16 at Lithia Chrysler Jeep and they did a great job! Walk-in work. More

service of my truck The service department completed the work that had to be done. I was please with the service. They fixed my problem an I would recommend the dealershi The service department completed the work that had to be done. I was please with the service. They fixed my problem an I would recommend the dealership to others More

Service March 2016 My appointment for oil change went very smooth and they were finished earlier than quoted which was extremely welcomed. I was treated very well during My appointment for oil change went very smooth and they were finished earlier than quoted which was extremely welcomed. I was treated very well during my time I waited in the customer lounge. The service in the past has been great and they are continuing meeting the same high standards through this visit. More

In for free lifetime oil change. The service I needed was completed in a very timely manner. I was very pleased with the service I received. I would recommend this dealer to anyone. The service I needed was completed in a very timely manner. I was very pleased with the service I received. I would recommend this dealer to anyone. More