Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Great service Don in the service department has exceptional customer service. He is always accommodating to make things as easy flowing as possible. More of your em Don in the service department has exceptional customer service. He is always accommodating to make things as easy flowing as possible. More of your employees should follow his lead. More

Navigation and undercoating John, our service agent was prepared for us when we arrived our scheduled time and kept us updated throughout the day as to where the service needed w John, our service agent was prepared for us when we arrived our scheduled time and kept us updated throughout the day as to where the service needed was progressing. More

Oil change express This is a really good thing to have here. I love the service you get and the convenience of getting oil changes only separate from all other services This is a really good thing to have here. I love the service you get and the convenience of getting oil changes only separate from all other services! However, I sometimes wish you had more than 3 lanes of the express oil changes. It is tough to make an appointment too many times, and if you do the walk-in thing it can take 2 hours or so to get it done. I know it's busy but it would help to maybe put in an additional 1 or 2 lanes for oil changes only. It's just a suggestion. Otherwise everybody does a great job there!!! More

Quick and Easy I walked in knowing what I wanted and what I was going to buy and no one tried to up sale me. Things went quick and smooth and we were out of there! I walked in knowing what I wanted and what I was going to buy and no one tried to up sale me. Things went quick and smooth and we were out of there! More

Very professional. It was good. The people were friendly and knowledgeable. The work was done in a reasonable amount of time. I would recommend this dealership to my It was good. The people were friendly and knowledgeable. The work was done in a reasonable amount of time. I would recommend this dealership to my friends. More

Super fast & friendly service! I needed to get in for an oil change and I had an appointment to go to in about 2 hours, they said they would get it done in about 1 1/2 hours. They s I needed to get in for an oil change and I had an appointment to go to in about 2 hours, they said they would get it done in about 1 1/2 hours. They said it was time to rotate the tires too, I told them if it was done within their time frame to go ahead. I went to the waiting room and watched a little morning TV and before I knew it they were calling my name. It was under an hour and I had plenty of time to get to my next appointment! More

Great customer service without feeling pressured for a sale Very polite, helpful and knowledgeable during the sales process. Made it simple and fast and most importantly I never felt pressured to buy. I cannot Very polite, helpful and knowledgeable during the sales process. Made it simple and fast and most importantly I never felt pressured to buy. I cannot express how much I appreciate that! More

One more oil change I made an oil change appointment on line. It wasn't evident when I first got there that information I'd entered ("yes" rotated tires, note I'm gettin I made an oil change appointment on line. It wasn't evident when I first got there that information I'd entered ("yes" rotated tires, note I'm getting an airbag warning light) was linked in. Probably an evolving system. More

I tought the people were very courtesy and professional I feel Lithia Dodge gives you the best customer care service, whether your there for service or for buying a vehicle. Lithia appears to be Genuine an I feel Lithia Dodge gives you the best customer care service, whether your there for service or for buying a vehicle. Lithia appears to be Genuine and meets your needs or exceeds them. The staff was not pushy and they make you feel right at home. They will go the extra mile for you I would say and not charge you for it either. More

Friendly and trustworthy service! They are all very helpful and friendly. The service department people are very knowledgeable. The waiting area is always clean and I really never hav They are all very helpful and friendly. The service department people are very knowledgeable. The waiting area is always clean and I really never have to wait too long. Would highly recommend this dealership and the service department. More