Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Professional Mary my service advisor greeted me as I walked in the door. From that moment on she was very friendly and professional. She kept me updated with the Mary my service advisor greeted me as I walked in the door. From that moment on she was very friendly and professional. She kept me updated with the process of the service. More

never buy a car here, they are criminals We purchased a 2013 Chrysler town and Country here for our family vechicle. One month later the head blew after their so called 400 point inspection. We purchased a 2013 Chrysler town and Country here for our family vechicle. One month later the head blew after their so called 400 point inspection. They claim to have replaced the head and now it is running worse than ever. Although the car is still under warranty, they state I must prove it runs bad. Isnt that the mechanics job to figure out the issue? We have gotten a different story each time we take it in. We have now gone to a third part non biased mechanic to get a report so we can submit it to the dealership and hopefully they will finally resolve the issue. More

Customer service is outstanding! Lithia dodge has great customer service and the technicians are very knowledgeable. I would recommend lithia to family and friends. I had a great ex Lithia dodge has great customer service and the technicians are very knowledgeable. I would recommend lithia to family and friends. I had a great experience More

Outstanding customer service - Don, Mary are awesome This dealership is a flagship for customer service. I have been taking my new Dodge Ram here for 3 years now and they never disappoint. They want you This dealership is a flagship for customer service. I have been taking my new Dodge Ram here for 3 years now and they never disappoint. They want you happy and safe and go the extra mile to make sure everything is done right and done well. I am very happy to associated with all the good folks here - Rose especially for she sold me my first Ram and I will back to get another. They even check to make sure that you may have a warranty when you think there is none - I won't go anywhere else. More

Great Service and will return and tell others about you. My wife and I love the friendly service and assistance given to us. That is why we returned to buy another dodge from you. Our dealer, Cisco was nice My wife and I love the friendly service and assistance given to us. That is why we returned to buy another dodge from you. Our dealer, Cisco was nice and very helpful to us and we appreciated his service! More

Jesus and Eric were very knowledgeable and professional. I Jesus and Eric were knowledgeable and professional. I did not feel pressured and felt like I received a fair deal on my trade in and on my new purcha Jesus and Eric were knowledgeable and professional. I did not feel pressured and felt like I received a fair deal on my trade in and on my new purchase of a Dodge Durango. More

miracle workers My local dealer couldn't figure out what was wrong with my Jk Wrangler. After a week of testing and excuses, they gave up. Corporate representative se My local dealer couldn't figure out what was wrong with my Jk Wrangler. After a week of testing and excuses, they gave up. Corporate representative sent me to Lithia of Tri-Cities and after a few HOURS they found the problem and had my Jeep back to me. I will drive the 40 miles to have these professionals work on my Jeep than the block away to have the crew at the Hermiston dealship waste my time. More

It was great, our salesman, William, was super to work with. Great experience, no pressure. Loving my new Jeep. I would refer friends to this dealership. I will be shopping here in the future if I ever need an Great experience, no pressure. Loving my new Jeep. I would refer friends to this dealership. I will be shopping here in the future if I ever need another vehicle. More

Excellent customer service First time visiting this dealership and I was really impressed with the prompt service received. Walked in and right away someone was asking me how th First time visiting this dealership and I was really impressed with the prompt service received. Walked in and right away someone was asking me how they could assist me and provided guidance. Service check in was quick and dirty wait time was reasonable. Very pleased with my visit. More

Truely exceptional Your sales associate William Davis was very knowledgeable about the Jeep, exceptionally kind and very relaxed and competent in his sales of our new Je Your sales associate William Davis was very knowledgeable about the Jeep, exceptionally kind and very relaxed and competent in his sales of our new Jeep to us. Jessica, your finance manager was also a treat to work with as was Desir in Service. Thank you. More