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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

4.5
675 Reviews

7171 West Canal Dr

Kennewick, WA

99336

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Showing 675 reviews

October 01, 2024

Awesome 👌 people 👏 fast service 👏 and a great attitude 👍 😀 Had vehicle serviced and a recall issue from factory but had no issues with our Jeep Cherokee Latitude Lux!!! More

by skyroo977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hurwitz, Alana Ritchie, Donald Stephens, Edwin Perez
Oct 03, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for the fantastic feedback! We're glad to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided fast service and a great attitude while addressing your vehicle's needs. Enjoy driving your Jeep Cherokee Latitude Lux!

May 22, 2024

Brought vehicle in for a service, spent two hours waiting and they performed the wrong service. I confirmed before they started what I wanted done, I booked what I wanted online, and somehow they completely More

by Kjone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel
May 23, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for taking the time to bring awareness to your recent visit. I apologize for any miscommunication or misunderstanding that occurred during your appointment. If you're open to discussing this further, please reach out at your earliest convenience so we can work towards improving your experience. Thank you, John Hileman - Service Manager - johnhileman@lithia.com

March 10, 2024

Do not buy a vehicle here. I bought a newer vehicle from here after being assured from the salesman that it was a one owner, very clean truck. After purchasing the vehicle and More

by Robert
Recommend Dealer
No
Employees Worked With
Ivan Chavez
Mar 12, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Robert, I'm sorry to learn about your recent purchase with us. It's important for us that our customers feel confident in their vehicle sale and am sorry to learn about the issues you experienced on your way home. We'd like to discuss this further with you so we can understand what happened and work towards a resolution. Please reach out at your earliest convenience - thank you, Ivan Chavez - Sales Manager - ivanchavez@lithia.com

August 23, 2023

The overall purchasing process was great but once they received their money and the paperwork was signed, downhill the experience went. Do not return emails requesting additional paperwork and no returne More

by Car Buyer!
Recommend Dealer
No
Employees Worked With
Jesus Rivera
Aug 25, 2023 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and I understand your point of view. If you are open to giving us another chance to make this right, please contact me so we can discuss the details of your time with us. Sincerely, Joe Palomarez General Manager

Aug 25, 2023 -

Car Buyer! responded

"Time" is not the issue - customer service and courtesy is the issue

July 25, 2023

Tim winters was Very helpful and nice. Great experience. He made everything go so smooth. More

by martelflores51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Winters
Jul 28, 2023 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for leaving us this great review! I am very happy to hear that Tim could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Joe Palomarez General Manager

June 25, 2023

I am very picky regarding service being done to my 2020 Cherokee Latitude Lux. Each time I have taken my vehicle to Lithia for service it has been an Excellent Experience!!!! Oscar and Dexia are always ch More

by RaJWright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar and Austin
Jun 28, 2023 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Lithia Chrysler Jeep Dodge of Tri-Cities. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, John Hileman Service Manager

May 17, 2023

Great experience! Our representative Patric Click was a pleasure to deal with and made sure the process of taking ownership was smooth and well executed. He was extre More

by The Fultons
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Everyone was pleasant to deal with!, Jesus Rivera, Patric Click, Dan Martinez
May 23, 2023 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jonathan Post General Sales Manager

May 09, 2023

Joe Dineen was very helpful we lived across the state he sent videos and pictures. The experience was very easy More

by Mildred
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Dineen
May 11, 2023 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Jonathan Post General Sales Manager

April 12, 2023

Been a customer from Lithia since 2016 (more specific in Medford, OR) and I never had an issue before. But, I recently moved to tri-cities and was planning to start getting my car services in their Kenn More

by Ruby Aguilar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dezia, Oscar and Sales Manager (Didn't gave me his name), John Hurwitz
Apr 17, 2023 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for taking the time to share your recent experience at Lithia Chrysler Jeep Dodge of Tri-Cities. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Frank Murillo General Manager

Apr 17, 2023 -

Ruby Aguilar responded

Hi Frank thank you for responding to my review. My bank is dealing with disputing my transactions since no one in the dealership could give me a solution, but can you please let me know where can I send a report against the sales manager. I cannot believe how he treated me in front of the entire service department just because I was trying to get a refund. Thank you again.

October 13, 2022

Sells rep was great to work with. Vehicle prep by shop was sub par. Oil filter was loose. Rear diff was a quart low on lub.. More

by Darylp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Winters, Dan Martinez
Oct 19, 2022 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, John Hileman Service Manager

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