Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Hassle-free buying experience. The dealership was very modern with an excellent selection. We originally visited for a test drive and planned to wait another month or so and visit a The dealership was very modern with an excellent selection. We originally visited for a test drive and planned to wait another month or so and visit a different dealer that we had purchased from in the past. We visited on a Friday and found the exact build of a Grand Cherokee that we were looking for. Unlike most dealerships, we weren't bombarded by a salesman and were given freedom to browse the lot without pressure. We then sought out a salesman and met William Davis. He promptly retrieved the keys to the vehicle and allowed us to view the vehicle. He immediately offered for us to test drive the vehicle, and we did. William allowed us to get comfortable with the vehicle and explained many of the features, which he was extremely knowledgeable on. Upon returning to the dealer, we stated that we were not ready to buy and weres still shopping. William gave us his card and encouraged us to view other brands and models and try them all. He didn't even ask for a phone number or any contact information. This made his contact very casual and comfortable. I hate being harassed by a salesman after you leave. This was never the case at Lithia. Our plans changed and within a week we contacted William and returned to Lithia. He worked with us on the price over the phone and found us a few additional discounts on the already low price. He was also able to get one of their lenders to match the APR that we were able to get on our own. He was then able to get all of the paperwork ready and got the vehicle prepped so that we could drive down (from over an hour away) and pick it up. We told him it would be after their closing time before we could get there and he had no issues waiting for us. When we arrived (10 minutes after they closed) we were met by William who was as friendly as the first time and were introduced to the finance associate, Jessica. During the paperwork, Jessica clearly explained everything and guided us through the sea of forms. She never made us feel overwhelmed or pressured to add any additional charges. Overall, we had an excellent experience at Lithia and would certainly return if we were in the market for a new Mopar vehicle. I will definitely recommend this dealer, and especially William, to anyone looking to buy a Mopar product. More

Great Service Experience I needed a recall service and everyone was very helpful and accommodating to help and work around my schedule. I always enjoy the way I am treated at I needed a recall service and everyone was very helpful and accommodating to help and work around my schedule. I always enjoy the way I am treated at the dealership! More

Great experience! Chewy is a valuable asset to the dealership. He was professional, helpful and fun to deal with. I will refer others to him. Jessica is also a fantast Chewy is a valuable asset to the dealership. He was professional, helpful and fun to deal with. I will refer others to him. Jessica is also a fantastic member of your team. More

Amazing So incredibly knowledgeable and courteous! So friendly and I felt very comfortable. Quality product. Very clean dealership. Fun and upbeat environment So incredibly knowledgeable and courteous! So friendly and I felt very comfortable. Quality product. Very clean dealership. Fun and upbeat environment. Thank you for all your help! More

VERY GOOD AND QUICK SERVICE WITH A RECALL Don and Lisa did one heck of a job getting my truck serviced and a recall done in a very short time. Don and Lisa always go the extra mile for me and Don and Lisa did one heck of a job getting my truck serviced and a recall done in a very short time. Don and Lisa always go the extra mile for me and my wife vehicles. THANK YOU Del More

Great Place To Buy From the minute we pulled on to the lot. Brittany looked for what we wanted on her lot and found it wasn't there immediately got on the computer and s From the minute we pulled on to the lot. Brittany looked for what we wanted on her lot and found it wasn't there immediately got on the computer and started looking. She found what we wanted. Ruben was very easy to work with. I would recommend Lithia to anybody looking for a vehicle. More

Great experience Great dealership. Awesome sales people. Couldn't be happier with my new car. The whole experience was super fast and easy. Will definitely recommend t Great dealership. Awesome sales people. Couldn't be happier with my new car. The whole experience was super fast and easy. Will definitely recommend them. More

It was exceptional From the time we got in the door until we left all the people were very professional and very courteous. If we had any kind of question they would From the time we got in the door until we left all the people were very professional and very courteous. If we had any kind of question they would answer it. More

Customer First One great place to buy your next RAM truck. The team of Litha of Tri-Cites are a great bunch of people to work with through the sales and service pro One great place to buy your next RAM truck. The team of Litha of Tri-Cites are a great bunch of people to work with through the sales and service process. More

Everyone at Lithia was great. We have purchased 5 vehicles from Lithia in Tri-Cities over the years. They are awesome to work with and they do not pressure you to buy something tha We have purchased 5 vehicles from Lithia in Tri-Cities over the years. They are awesome to work with and they do not pressure you to buy something that is beyond your means. If something goes wrong, they go the extra mile to fix the problem. I have never met a team that works together to ensure that the customer's needs have been. Thank you Lithia family for making this experience seamless. You guys are awesome! More