Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Best customer service!!! Brittany Green was incredible and knowledgeable. We received financially bad news, which was unrelated to the sale, while negotiating the price of the Brittany Green was incredible and knowledgeable. We received financially bad news, which was unrelated to the sale, while negotiating the price of the vehicle. We left abruptly and were upset over not being able to purchase the car we liked. We called her back that evening and asked if there was anything she could do to lower the price to help fit into our new budget. She was completely accommodating!! She called us back within 10 minutes with new pricing that matched our needs and helped us into our new car. thank you for all the help! We would absolutely buy from her again. More

Relatively painless buying experience Strolled into Lithia Dodge looking for a new RAM pickup and was introduced to John Mendoza who, along with Travis Solso, assisted in locating the vehi Strolled into Lithia Dodge looking for a new RAM pickup and was introduced to John Mendoza who, along with Travis Solso, assisted in locating the vehicle and options I requested and expedited delivery to Kennewick in just a matter of a few days. Both of these gentlemen were attentive to my needs and made the buying experience low pressure and pleasant. After taking delivery I noted an issue with the locking tailgate (wouldn't lock) and contacted John immediately for the solution. An appointment was set with the service department and I was handed off to Donald Stephens. I wish I had ten of him working for me! Great service, great attitude and a prompt solution to what turned out to be a minor problem. Overall, a pretty good experience. More

Great Experience The entire team, especially Luis made our buying experience so enjoyable. Luis went out of his way to make sure we got the vehicle that I wanted. The entire team, especially Luis made our buying experience so enjoyable. Luis went out of his way to make sure we got the vehicle that I wanted. More

Good experience friendly staff Donny was a nice guy and worked hard to get me into a quality vehicle. Finance was fair and price was decent. I would’ve liked more for my trade,given Donny was a nice guy and worked hard to get me into a quality vehicle. Finance was fair and price was decent. I would’ve liked more for my trade,given circumstances, but after easy negotiation they went beyond book value and got me into a car my wife loves. More

Awesome! We went in to Lithia Dodge in Kennewick to look for a new pickup. We were greeted by Arthur and he started to shows us around at what they had but he We went in to Lithia Dodge in Kennewick to look for a new pickup. We were greeted by Arthur and he started to shows us around at what they had but he had to excuse himself as his appointment had shown up so he turned us over to Jesus. Jesus was very attentive and listened to what we wanted. He was very knowledgeable and took his time with us to show us what they had in stock. He answered all our questions and if he didn't have an answer he went and got one for us while we were there. We bought a new Dodge from him. I would like to thank both Arthur and Jesus for the great pleasure of working with both of these gentlemen and would recommend them to anyone looking to buy a new Dodge from there. Also a shout out to Brian for making the paperwork go so smoothly. More

2017 Dodge Durango Experience was great, I will return in the future for my next vehicle purchase. Only thing I would change is your parking is terrible, no room to par Experience was great, I will return in the future for my next vehicle purchase. Only thing I would change is your parking is terrible, no room to park, no room to turn around. Made me nervous I was going to hit another vehicle. More

Give Jesus a solid 10 for his expertise in general. My wife and I would look forward to buying another vehicle from this dealership as long as Jesus Rivera was the salesman. We had tried to deal wit My wife and I would look forward to buying another vehicle from this dealership as long as Jesus Rivera was the salesman. We had tried to deal with a different Ram- Dodge- Jeep dealer but the salesman was really uninformed about what should happen in the auto wotld. More

Awesome service Donny and Clayton made this expericne very easy and actrully fun thank you so much for the best car buying experience i have ever had. Donny and Clayton made this expericne very easy and actrully fun thank you so much for the best car buying experience i have ever had. More

Great customer service From the initial online contact to actual purchase, William Davis was professional, courteous, and provided great customer service. He followed throug From the initial online contact to actual purchase, William Davis was professional, courteous, and provided great customer service. He followed through on everything and made our truck purchase seamless. We really appreciated the way we were treated from start to finish. I would definitely recommend William and Lithia to anybody looking to purchase a vehicle. Thank you. More

Wanted a Jeep, but which one? Our rep worked hard to get us just the right vehicle -- and she did. It meant going out of state to find one that had all of the packages we wanted A Our rep worked hard to get us just the right vehicle -- and she did. It meant going out of state to find one that had all of the packages we wanted AND the color. More