Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Car salesman 101 I bought a BRAND NEW 2018 Jeep-had it two weeks and the U-connect went black, so you can not operate controls. I took it into Lithia and the Service I bought a BRAND NEW 2018 Jeep-had it two weeks and the U-connect went black, so you can not operate controls. I took it into Lithia and the Service man John complained about how he hates dealer trades. He had it for 2 days and stated he could not fix it, all he did was reset it. Gave it back to me. 1 week later it did it again. At this point I am a bit frustrated, called my sale guy. He was willing to help and get me a new vehicle. Great thanks~ However; nothing was explained to me about having to eat 2228.00 in equity from first vehicle to 2nd vehicle Plus I had to make a payment of 640.40 on a vehicle I did not have. I was under the impression that I was turning first vehicle in under lemon law because they could not fix it. NOPE- They went through paperwork fast, I kept saying, that is more than first one WHY? never got a straight answer, just your payments are less, ya because they extended my loan terms out and did not tell me. So under handed, why couldn't a dealer ship eat that cost and not put it on the consumer. Horrible and I will never buy or recommend this place again. Kimberly More

Nice Buying Experience I received a very fair price and good customer service from Jesus Rivera. The process was smooth and painless from the beginning to the end. I received a very fair price and good customer service from Jesus Rivera. The process was smooth and painless from the beginning to the end. More

Honest and easy to work with I actually tried working with a different dealership before working with Lithia in Kennewick. The longer I worked with the other place, the worse it I actually tried working with a different dealership before working with Lithia in Kennewick. The longer I worked with the other place, the worse it got and I ended up just walking out. Lithia was great. Fred and Tim helped me, although I worked more with Fred. The entire experience was pretty relaxed and casual, and I never felt like I was being promised anything they couldn't deliver on. There are definitely car dealerships you should stay away from, but I feel like these guys were very transparent about everything and if I'm in the market for another Dodge, I'll definitely give them my business again. More

Service employees All the employees that work in the service department are wonderful people. We deal mostly with Tina and Don. We followed Don over from Speck because All the employees that work in the service department are wonderful people. We deal mostly with Tina and Don. We followed Don over from Speck because we enjoy his personality and honesty. More

Fantastic customer service, NO hard sales pressure tactics! Lithia was just wonderful to deal with. From the instant we we're greeted in the parking lot, to the hour my husband and I needed to talk privately ov Lithia was just wonderful to deal with. From the instant we we're greeted in the parking lot, to the hour my husband and I needed to talk privately over lunch, to the help in finding us the best price, William was THE BEST! He was helpful, trustworthy, honest, and had interesting stories to tell while we negotiated. This was one of the easiest car purchases we have made. The dealership itself is clean with modern amenities. Even the women's restroom was nice. I'm looking forward to doing more business with Lithia in the future! More

Courteous and Timely Each visit for oil changes has been pleasurable. Facility is modern and clean. Waiting area is spacious and conveniently adjacent to the service are Each visit for oil changes has been pleasurable. Facility is modern and clean. Waiting area is spacious and conveniently adjacent to the service area. Staff is courteous and very helpful. Don has provided excellent service and cares about his customers. More

"Excellent Customer Service" Jesus is an excellent salesman and provides THE BEST CUSTOMER SERVICE. I felt very comfortable with him the moment he introduced himself. I went in we Jesus is an excellent salesman and provides THE BEST CUSTOMER SERVICE. I felt very comfortable with him the moment he introduced himself. I went in well prepared with information on the vehicle I was interested in. He however, provided me with much much more information. His knowledge of the vehicles we discussed was amazing. His first priority though was how he interacted with me and my family. He was very professional yet easy to talk to. Throughout my time with him he kept me informed at each step and always asked if I had any questions. I had a lot of questions and he answered them quickly and precisely. He has a great sense of humor and was very fun to work with too. As a customer, I felt he truly wanted to make my experience a good one. He has made himself available by phone or text if I ever need anything from him....including if I want to contact him to schedule an appointment for service. The financial portion of the sale was also excellent. Jessica was AWESOME to work with and made this part of the sale very comfortable and professional and fun. I purchased a FIAT 500X which is not a selection in the drop down section for the SELECT MAKE box . It won't let me submit without a selection so I chose the first one so I can submit this.. More

Genuine Care great experience. I really appreciated Donny. He made sure he knew exactly what I wanted and could afford before even showing me the the vechile. He v great experience. I really appreciated Donny. He made sure he knew exactly what I wanted and could afford before even showing me the the vechile. He very honest and caring. He helped get a great deal on my trade in car and my new vehicle!!!!!! If I ever need to buy or trade again I would only go to him. More

Warranty repair Great job by the service department and especially John Hurwitz. They did everything in a timely manner just as promised, I would highly recommend thi Great job by the service department and especially John Hurwitz. They did everything in a timely manner just as promised, I would highly recommend this dealerships service department. More

Amazing experience. I went in with a budget in mind, and the salesman did everything he could to keep me there. I. Very happy with the outcome, I went a few dollars over I went in with a budget in mind, and the salesman did everything he could to keep me there. I. Very happy with the outcome, I went a few dollars over my budget but nothing to be concerned about. More