Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Sales personel were great. Arthur found the perfect truck for the right price. He is the reason I will come back to lithia Dodge. Prior to this I refused to do business with t Arthur found the perfect truck for the right price. He is the reason I will come back to lithia Dodge. Prior to this I refused to do business with this dealership. I had horrible experiences with parts and service. More

Jere in service is awesome Thank you to Jere in service for doing an awesome job for us we truly appreciate the work he does. Also a big thanks to Mary for always being so frien Thank you to Jere in service for doing an awesome job for us we truly appreciate the work he does. Also a big thanks to Mary for always being so friendly every time we visit More

Service We have always been treated very well here. We have bought both vehicles here and would recommend Lithia. We have both vehicles serviced here as well We have always been treated very well here. We have bought both vehicles here and would recommend Lithia. We have both vehicles serviced here as well and have been treated very well. More

Wow what service I have always had the best service at this dealership. Every time I come in for service or need a repair, they are fast, friendly and helpful. Other p I have always had the best service at this dealership. Every time I come in for service or need a repair, they are fast, friendly and helpful. Other places might have great sales pitches about their service being #1, but these folks can't be beat. I have to give the parts department kudos too. More

no pressure The employees were all very helpful with no pressure and did not expect us to decide immediately on a vehicle but were willing to show us several and The employees were all very helpful with no pressure and did not expect us to decide immediately on a vehicle but were willing to show us several and search for others. More

Hassle-free buying experience. The dealership was very modern with an excellent selection. We originally visited for a test drive and planned to wait another month or so and visit a The dealership was very modern with an excellent selection. We originally visited for a test drive and planned to wait another month or so and visit a different dealer that we had purchased from in the past. We visited on a Friday and found the exact build of a Grand Cherokee that we were looking for. Unlike most dealerships, we weren't bombarded by a salesman and were given freedom to browse the lot without pressure. We then sought out a salesman and met William Davis. He promptly retrieved the keys to the vehicle and allowed us to view the vehicle. He immediately offered for us to test drive the vehicle, and we did. William allowed us to get comfortable with the vehicle and explained many of the features, which he was extremely knowledgeable on. Upon returning to the dealer, we stated that we were not ready to buy and weres still shopping. William gave us his card and encouraged us to view other brands and models and try them all. He didn't even ask for a phone number or any contact information. This made his contact very casual and comfortable. I hate being harassed by a salesman after you leave. This was never the case at Lithia. Our plans changed and within a week we contacted William and returned to Lithia. He worked with us on the price over the phone and found us a few additional discounts on the already low price. He was also able to get one of their lenders to match the APR that we were able to get on our own. He was then able to get all of the paperwork ready and got the vehicle prepped so that we could drive down (from over an hour away) and pick it up. We told him it would be after their closing time before we could get there and he had no issues waiting for us. When we arrived (10 minutes after they closed) we were met by William who was as friendly as the first time and were introduced to the finance associate, Jessica. During the paperwork, Jessica clearly explained everything and guided us through the sea of forms. She never made us feel overwhelmed or pressured to add any additional charges. Overall, we had an excellent experience at Lithia and would certainly return if we were in the market for a new Mopar vehicle. I will definitely recommend this dealer, and especially William, to anyone looking to buy a Mopar product. More

Great Service Experience I needed a recall service and everyone was very helpful and accommodating to help and work around my schedule. I always enjoy the way I am treated at I needed a recall service and everyone was very helpful and accommodating to help and work around my schedule. I always enjoy the way I am treated at the dealership! More

Great experience! Chewy is a valuable asset to the dealership. He was professional, helpful and fun to deal with. I will refer others to him. Jessica is also a fantast Chewy is a valuable asset to the dealership. He was professional, helpful and fun to deal with. I will refer others to him. Jessica is also a fantastic member of your team. More

Amazing So incredibly knowledgeable and courteous! So friendly and I felt very comfortable. Quality product. Very clean dealership. Fun and upbeat environment So incredibly knowledgeable and courteous! So friendly and I felt very comfortable. Quality product. Very clean dealership. Fun and upbeat environment. Thank you for all your help! More

VERY GOOD AND QUICK SERVICE WITH A RECALL Don and Lisa did one heck of a job getting my truck serviced and a recall done in a very short time. Don and Lisa always go the extra mile for me and Don and Lisa did one heck of a job getting my truck serviced and a recall done in a very short time. Don and Lisa always go the extra mile for me and my wife vehicles. THANK YOU Del More