Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

OUCH!!! Wish it wasn’t such a shady experience but had an issue with a vehicle and was told things that were not true about our paperwork. Absolutely no help Wish it wasn’t such a shady experience but had an issue with a vehicle and was told things that were not true about our paperwork. Absolutely no help very shady shady situation. Not a big spender so it won’t be a big loss for them but every customer counts I think. More

Quick helpful courtious Art was very helpful and friendly. Took a little time to get someone to come out and help me. Would purchase there again or refer a friend. Art was very helpful and friendly. Took a little time to get someone to come out and help me. Would purchase there again or refer a friend. More

Amazing!! Patrick and everyone working on my car deal was amazing! They worked so hard and I will gladely send people that way. They are magicians!! Patrick and everyone working on my car deal was amazing! They worked so hard and I will gladely send people that way. They are magicians!! More

Good People The people at Lithia are very nice and friendly. The mechanical work I had done was on a different car than they sell and they repaired it. They hav The people at Lithia are very nice and friendly. The mechanical work I had done was on a different car than they sell and they repaired it. They have always been very nice to work with. More

They don’t care after you sign paperwork I went in signed papers and drove off the lot, 3 days later they told me my credit was denied and tried everything possible to get my co signers to be I went in signed papers and drove off the lot, 3 days later they told me my credit was denied and tried everything possible to get my co signers to be the main purchasers. The following Monday I talked with Frank the manager (after calling 4+ times to get to talk to a manager) and all he could do was talk over me. No one could explain how I got a loan even though my credit was denied. Took them hours to tell me who my bank was that approved the loan and then I had to get ahold of the bank to get the whole story of what was going on. They don’t care about the customer, only about their sale. I wouldn’t send my worst enemy to these people. No wonder they have a D rating with the better business bureau. I would give them 0 stars if it was an option. More

Great Dealer to work with. Dealer and salesman was great to work with. The were able to get the class IV hitch installed same day as purchase as requested and by the time all p Dealer and salesman was great to work with. The were able to get the class IV hitch installed same day as purchase as requested and by the time all paperwork was complete. More

Great customer service and not high pressure. Tim, Fred, Ruben were all excellent as was the sales manager. I would go back again. Felt they knew the vehicles and were honest. I am very happy with Tim, Fred, Ruben were all excellent as was the sales manager. I would go back again. Felt they knew the vehicles and were honest. I am very happy with the vehicle. More

Good experience Hands down go see Cisco. He was so nice & fun. Really made my experience comfortable & he was very knowledgeable. Took the time to go through all the Hands down go see Cisco. He was so nice & fun. Really made my experience comfortable & he was very knowledgeable. Took the time to go through all the features of my car & answer my hundreds of questions. None of the people I encountered were pushy or trying to sway me one way or the other. Was an easy, no pressure good experience. I didn’t spend much time with Ruben but I was very happy with how well he explained everything & made sure I understood - rather than just throwing papers around saying “sign here and here. Sign here”. Him & Cisco made what was my very stressful situation easier. I’m sure I wasn’t an easy customer, but thank you both for your kindness! More

Challenger Scst Pack Cisco and Brian was very easy to work with, No high pressure sales . Ordered my car and was updated on the car until it arrived. Car was Cleaned and p Cisco and Brian was very easy to work with, No high pressure sales . Ordered my car and was updated on the car until it arrived. Car was Cleaned and put in the show room for pick up. More

Very respectful and felt welcomed! I felt welcome and the sales man was very helpful and respectful. I would really be more than welcome to make another purchase in the future. I felt welcome and the sales man was very helpful and respectful. I would really be more than welcome to make another purchase in the future. More