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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

4.5
660 Reviews

7171 West Canal Dr

Kennewick, WA

99336

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Showing 660 reviews

October 03, 2024

Excellent people to work with excellent service did what Did what they were supposed to contacting and returning phone calls were excellent More

by Butchmarymachi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar, John Hurwitz
Oct 04, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided excellent service and communication. We appreciate your support and look forward to assisting you again in the future!

October 02, 2024

Outstanding customer service. Advisor, Manuel, was polite, knowledgeable, & efficient. Service was completed in a very reasonable time frame. More

by Jamed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel
Oct 03, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Jamed, we're delighted to hear that Manuel provided outstanding service at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Thanks for sharing your positive experience!

October 02, 2024

On time and we'll done. Thank you thank you a lot it was good More

by jkc2417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hurwitz
Oct 03, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for this positive rating. As always, your business is greatly appreciated and we hope to have you back at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities for your next due service.

October 01, 2024

Friendly, not pushy, great service, relaxing atmosphere, easy to schedule service, had an great experience More

by Davidk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
Oct 02, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Davidk, we're delighted to hear you had a great experience with us at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! Thanks for the positive feedback and we look forward to serving you again.

October 01, 2024

Lithia of Tri-Cities were efficient, professional and kind! Thank you for taking care of my Jeep! More

by fguillen.ajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert , John Hurwitz, Alana Ritchie, Donald Stephens, Edwin Perez
Oct 03, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for the kind words and great review. We hope to see you again soon!

October 01, 2024

Awesome 👌 people 👏 fast service 👏 and a great attitude 👍 😀 Had vehicle serviced and a recall issue from factory but had no issues with our Jeep Cherokee Latitude Lux!!! More

by skyroo977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hurwitz, Alana Ritchie, Donald Stephens, Edwin Perez
Oct 03, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for the fantastic feedback! We're glad to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided fast service and a great attitude while addressing your vehicle's needs. Enjoy driving your Jeep Cherokee Latitude Lux!

May 22, 2024

Brought vehicle in for a service, spent two hours waiting and they performed the wrong service. I confirmed before they started what I wanted done, I booked what I wanted online, and somehow they completely More

by Kjone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel
May 23, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for taking the time to bring awareness to your recent visit. I apologize for any miscommunication or misunderstanding that occurred during your appointment. If you're open to discussing this further, please reach out at your earliest convenience so we can work towards improving your experience. Thank you, John Hileman - Service Manager - johnhileman@lithia.com

March 10, 2024

Do not buy a vehicle here. I bought a newer vehicle from here after being assured from the salesman that it was a one owner, very clean truck. After purchasing the vehicle and More

by Robert
Recommend Dealer
No
Employees Worked With
Ivan Chavez
Mar 12, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Robert, I'm sorry to learn about your recent purchase with us. It's important for us that our customers feel confident in their vehicle sale and am sorry to learn about the issues you experienced on your way home. We'd like to discuss this further with you so we can understand what happened and work towards a resolution. Please reach out at your earliest convenience - thank you, Ivan Chavez - Sales Manager - ivanchavez@lithia.com

August 23, 2023

The overall purchasing process was great but once they received their money and the paperwork was signed, downhill the experience went. Do not return emails requesting additional paperwork and no returne More

by Car Buyer!
Recommend Dealer
No
Employees Worked With
Jesus Rivera
Aug 25, 2023 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and I understand your point of view. If you are open to giving us another chance to make this right, please contact me so we can discuss the details of your time with us. Sincerely, Joe Palomarez General Manager

Aug 25, 2023 -

Car Buyer! responded

"Time" is not the issue - customer service and courtesy is the issue

July 25, 2023

Tim winters was Very helpful and nice. Great experience. He made everything go so smooth. More

by martelflores51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Winters
Jul 28, 2023 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for leaving us this great review! I am very happy to hear that Tim could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Joe Palomarez General Manager

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