Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

JR is AMAZING at his job! Lithia not only is a friendly environment to come look, purchase, or trade in a vehicle at; their staff is so knowledgeable and willing to work with a Lithia not only is a friendly environment to come look, purchase, or trade in a vehicle at; their staff is so knowledgeable and willing to work with anyone who walks through their doors. JR Hernandez was recommended by a friend who had purchase their vehicle several hours before I walked into the dealership! JR did not disappoint! He made the experience welcoming and was very patient and courteous throughout the whole process! I am so blessed to have JR during this process! Lithia truly has captured an environment where pressuring to purchase is non-existent! Thank you JR! I will be back for sure More

Great service! Alana is amazing to work with. She has a great attitude, is always accurate and is very knowledgeable. I’ve worked with her several times and have alw Alana is amazing to work with. She has a great attitude, is always accurate and is very knowledgeable. I’ve worked with her several times and have always had a great experience!! More

Total Customer Focus The folks here are totally focused on customer service and customer experience. They are helpful, pleasant, knowledgable, efficient and effective. A The folks here are totally focused on customer service and customer experience. They are helpful, pleasant, knowledgable, efficient and effective. A great team of people who work together to make it easier on the customer. More

GREAT TIME! We went to Lithia looking for a Used car. Didn't think we would qualify for a New one. Ended up with the NEW DODGE CHARGER!! Alfonso was our Salesman, We went to Lithia looking for a Used car. Didn't think we would qualify for a New one. Ended up with the NEW DODGE CHARGER!! Alfonso was our Salesman, he WAS THE BEST!! Walked with us through the entire experience and was extremely helpful! Now we need another one!! 😁 More

2019 RAM 2500 Laramie Longhorn Thank you Frank Murillo. I was impressed by the entire build process. The order couldn't have been any easier. I received my truck faster than expecte Thank you Frank Murillo. I was impressed by the entire build process. The order couldn't have been any easier. I received my truck faster than expected and I couldn't have been happier with the final result. Excellent price and quality service. Gained another lifetime Lithia Dodge Tri-cities Customer. More

Hands down best and quickest car purchase ever. Thanks to Frank Murillo and sales representative Catarino with all the help with our recent vehicle purchase. It was the quickest yet best experience Thanks to Frank Murillo and sales representative Catarino with all the help with our recent vehicle purchase. It was the quickest yet best experience at purchasing our new upgraded Jeep. Their team went out of their way to get us a good buy. More

Went in for service, did not honor warranty. Went in with my minivan to get a new floor cover. Sales people told my in 2017 I had a 36 thousand mile warranty. I guess not. The cover just ripp Went in with my minivan to get a new floor cover. Sales people told my in 2017 I had a 36 thousand mile warranty. I guess not. The cover just ripped in my hands when I picked it up from the floor where it snapped into the floor. Glad my transmission didn't break...watch these people, get it in writing. They tried to compare the rip to my breaks wearing out. No, not even close. Then they said "I wish our salespeople wouldn't lie to our customers". That about sums it up. More

The service department is amazing! Every time I need to go to the service department, whether for an oil change, recall or any other service, I am treated like I am their only customer. Every time I need to go to the service department, whether for an oil change, recall or any other service, I am treated like I am their only customer. Mary was my last service advisor and exceeded my expectations. I bought my truck from Fred and he made the buying experience smooth and stress free. Kudos to the entire team! More

Truck purchase We had a great experience, salesman was thorough and worked hard to get our needs met with the vehicle we wanted. It was an easy process from sales to We had a great experience, salesman was thorough and worked hard to get our needs met with the vehicle we wanted. It was an easy process from sales to loan advisor. All the employees were helpful and kind, will buy from Lithia again. More

vERY NICE AND FRIENDLY STAFF. wE WERE VERY PLEASED We would certainly recommend this dealership to anyone. We were very pleased with the sales staff. The dealership was clean and well managed and also We would certainly recommend this dealership to anyone. We were very pleased with the sales staff. The dealership was clean and well managed and also very busy which is a very good sign that these people are doing the right things. Go see for yourself. More