Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Please tell the sales force and Jeep corporate that the whole thing about engine codes and required software updates is a just a scam to extort money from customers! It should NOT cost hundreds of dollars whole thing about engine codes and required software updates is a just a scam to extort money from customers! It should NOT cost hundreds of dollars for something that should be included as part of the sale of vehicles! That is disgusting. Other than that I was pleased. More

Needed help with my 2020 jeep wrangler. Called, spoke to Mike (service manager) and got me in and out of the dealership within 30 mins with my Jeep fixed!! Amazing service, very friendly st Called, spoke to Mike (service manager) and got me in and out of the dealership within 30 mins with my Jeep fixed!! Amazing service, very friendly staff and overall great experience! I even got a new duck to add to my collection (: More

Great service! A bit expensive. Everyone very pleasant. Answered all my questions. Good job guys and gals! A bit expensive. Everyone very pleasant. Answered all my questions. Good job guys and gals! More

It was lot easier to set up this appointment compared to previous ones. I made myself clear that I need a ride since it will be taking all day n I was assured but I didn't get a ride home n it was frustrati previous ones. I made myself clear that I need a ride since it will be taking all day n I was assured but I didn't get a ride home n it was frustrating. More

Very friendly staff and great customer service, knowledgeable staff, but I asked to have my coolant topped off & it was not topped off......?? knowledgeable staff, but I asked to have my coolant topped off & it was not topped off......?? More

I inquired about a used Jeep Grand Cherokee 4xe from out of state. Dylan, our sales guy, was incredibly helpful and responsive through the whole process. Daniel, in finance, was incredibly knowledgeable and of state. Dylan, our sales guy, was incredibly helpful and responsive through the whole process. Daniel, in finance, was incredibly knowledgeable and had all the paperwork ready for us when we arrived. Dylan did an amazing job getting the car ready and making it look perfect for our test drive and trip home. This was the best car buying experience I’ve had. We didn’t have to wait for hours for people going back and forth. We had to get in the road, so we were grateful for this. I would also like to point out how great the inventory on the lot looked. The Jeep Cherokees all looked great, with nice tires and wheels, and a variety of trims as well. It was impressive. Thank you to Dylan and Daniel, and to the whole team behind the scenes, as well. Y’all rock! More

Always feel important and have had great customer service. Service department very professional and thorough. service. Service department very professional and thorough. More

Very courteous and professional Would recommend Lithia to any one. I know of several who satisfied. to any one. I know of several who satisfied. More

I had a trip coming up and my fuel filter light came on needing replacement. Called service. They got me right in and taken care of so I could make my trip the next day. needing replacement. Called service. They got me right in and taken care of so I could make my trip the next day. More

Lithia has a great service department! Very helpful and would definitely recommend to others! Thanks! Very helpful and would definitely recommend to others! Thanks! More