Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

No appointment - same day service Called in for a jeep that wouldn't start on its own. Alana said bring it in and without an appointment, she had the jeep fixed and ready by the aftern Called in for a jeep that wouldn't start on its own. Alana said bring it in and without an appointment, she had the jeep fixed and ready by the afternoon. Best service ever. They even gave me a ride home while vehicle was in the shop. More

Excellent sales staff, financial manager blows it Sales was amazing! That gentleman jumped through every hoop for my son and I. I would highly recommend him. Brian, our financial manager, gave Sales was amazing! That gentleman jumped through every hoop for my son and I. I would highly recommend him. Brian, our financial manager, gave me the impression that we were more of an inconvenience. HE is the reason I will use Lithia Dodge ONLY AS A LAST RESORT. Issues I had with Brian: - He made us wait for nearly two hours. I had a loan from my financial institution, he stated that he could beat my interest rate by at least 2 points. I refused on principle alone. Brian makes me wait, then tries to use my need to go home to try and sell me on a loan i didn't want. I know full well that he gets commission on that financing. - once Brian realized i wasn't amused or budging, i was treated like an inconvenience. His demeanor immediately changed. He was short with me and almost rude. - Speaking of rude, Brian called me a week later. Not as a follow up, but to tell me they haven't been paid yet. He consistently interrupted me during the conversation, and treated me as if i was a liar. I have lived in Tri-Cities for just over eight years. I have bought 4 vehicles since living here, all from other dealerships. I am appalled that someone made the decision that Brian was a good representation of your dealership. If he's senior enough to be a financial manager and acts that way, how is he training the new personnel to act? More

Helpful and considerate She always keeps me informed about how my service is going. If tho work is delayed for any reason she informs me and tells me the details She always keeps me informed about how my service is going. If tho work is delayed for any reason she informs me and tells me the details More

Always a good deal and great service Murillo and his crew are top notch. I’ve purchased more rigs that I think I can remember from these guys. They really know how to take care of you a Murillo and his crew are top notch. I’ve purchased more rigs that I think I can remember from these guys. They really know how to take care of you and build a lasting relationship. I don’t go anywhere else. More

Knowledgeable service John knew exactly what I needed before I even got there. That included a recall I didn't know about, but he made sure I was informed and the condition John knew exactly what I needed before I even got there. That included a recall I didn't know about, but he made sure I was informed and the conditions addressed along with my service. Been to them twice now, had no issues on service and 3 safety recall repairs. More

Sales (Tim Winters) was very helpful and professional. From sales to management, I was treated like a valued customer. They worked with me on what I wanted and delivered a great truck to me at a price I wa From sales to management, I was treated like a valued customer. They worked with me on what I wanted and delivered a great truck to me at a price I was happy with. Thank you. More

Amazing! This dealership was a great place to buy from. As soon as I walked in I was immediately helped and the staff was super friendly! This dealership was a great place to buy from. As soon as I walked in I was immediately helped and the staff was super friendly! More

Great Experience Ivan was so great to work with! He answered all my questions and was so helpful without being pushy!highly recommend him to anyone looking for a new v Ivan was so great to work with! He answered all my questions and was so helpful without being pushy!highly recommend him to anyone looking for a new vehicle More

Nothing but amazing It was almost seamless how it went they did t haggle they helped me with what I wanted And what I could Afford 10/10 It was almost seamless how it went they did t haggle they helped me with what I wanted And what I could Afford 10/10 More

Buying a Car is Really Quite Easy From the moment we walked into Lithia, Denis made sure we had a great experience. We knew which car we wanted, he took us for a test drive, we went an From the moment we walked into Lithia, Denis made sure we had a great experience. We knew which car we wanted, he took us for a test drive, we went and checked out one other vehicle, came back and bought the Durango. Lithia cleaned it up like new, gave us a full tank of gas and we were on our way. More