Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

New experience My salesman Jesus was very helpful on getting me approved, and as well as the salesman Ivan for me to be satisfied with the choice I had made, Ivan w My salesman Jesus was very helpful on getting me approved, and as well as the salesman Ivan for me to be satisfied with the choice I had made, Ivan was very attentive! On my trade I had left behind my planner with very important information , he (Ivan) called me and then I went to pick it up a day later... thanks Ivan’ You are definitely the go to guy there in Lithia. Yes I will be back as well. More

Great accommodating staff. Definitely a A+. Alana is very professional with a side of humor. I buy and service all my vehicles here. Patrick gets things handled very professional with a side of humor. I buy and service all my vehicles here. Patrick gets things handled More

Ram 1500 review Salesman (Ivan) excellent. Jesus seemed confrontational about warranty which was uncomfortable Inspection of receives vehicle was not thorough as Salesman (Ivan) excellent. Jesus seemed confrontational about warranty which was uncomfortable Inspection of receives vehicle was not thorough as trim piece missing. Ordered without a problem, but have not received as of this date More

Highly recommend Denis and the whole team at Lithia Dodge I live in Florida and bought a 2019 Challenger Hellcat Redeye Widebody from Denis. He was great with communication and took great care of the long-dis I live in Florida and bought a 2019 Challenger Hellcat Redeye Widebody from Denis. He was great with communication and took great care of the long-distance buying process. I explained when we had first contact that I was looking for a no hassle buying process, and that is exactly what he delivered. I send a set of rock guards for them to install, which was done professionally and the car was ready to go when I arrived. Denis picked me up at the airport for the test drive, and I was on the way to FL within an hour and a half. Great job to all!! More

i found the car I wanted right off, there wasn’t really any pressure I told them right off I was paying cash and was shown all my options and treated fairly. any pressure I told them right off I was paying cash and was shown all my options and treated fairly. More

Professional. Fast. Exceptional customer service. The team at Lithia made it easy to schedule, drop off and pick up my vehicle, which went in for its initial oil change. Highly recommend. team at Lithia made it easy to schedule, drop off and pick up my vehicle, which went in for its initial oil change. Highly recommend. More

Found 2007 Chevy Silverado HD2500 on CarGuru. All communication was over the phone with the dealership. I insisted on a warranty which covered the fuel system. Business Manager Brian Molina read me t communication was over the phone with the dealership. I insisted on a warranty which covered the fuel system. Business Manager Brian Molina read me the coverage for the VehicleOne warranty, which included the fuel system and a life time oil change service. I agreed to buy the additional coverage. I also spoke with General Manager Frank Murillo. The dealership is 7+ hours away from my home, we met halfway in Salem OR. I met with the drivers on 12/12/2019. The driver was an older gentleman who said he knew nothing about the paperwork, and that I was to sign by all the tape markers. I verified the final amounts and signed. I know this was wrong, I should have insisted that the mountain of paperwork be reviewed with me to verify all that had been agreed upon. But, I just verified the final amount and signed. (I paid with a cashiers check from my credit union.) When I went in for my first oil change at a local Lithia Dealership, they informed me that the oil change had been written for the wrong vehicle. Lithia did immediately fix this error. Four months later when I started having fuel system issues, the local Lithia Dealership wrote an estimate for $9700.56, and informed me that my warranty did not cover fuel systems. But, if I had purchased the upgraded warranty, it would have been covered. When I spoke with Brian Molina I had purchased the upgraded warranty. I contacted VehicleOne they immediately canceled and refunded my warranty. When I contacted Lithia's Customer Service at the corporate office, Melinda Alicea (she has never communicated voice to voice, only threw email), she referred me back to the dealership. I spoke with General Manager Frank Murillo, he asked for additional repair information, which I provided. I have not heard back from Mr. Murillo since that July 2019 conversation. After 2 months of silence I emailed Melinda Alicea and she responded that Mr. Murillo had told her that the issue had been resolved. I filed a complaint with the Better Business Bureau against Lithia of Tri-Cities as well as the Lithia Auto Stores. To date the BBB informs me that the complaints have been ignored by both of the Lithia organizations. More

What a great guy! He treats his customers like gold. I appreciate his knowledge and his desire to go the extra mile for his customers, even after the sale! appreciate his knowledge and his desire to go the extra mile for his customers, even after the sale! More

2019 Durango. Great experience. Minor confusion on numbers - sales tax was not added back in after I asked calculations be run to see payment difference not inclu Great experience. Minor confusion on numbers - sales tax was not added back in after I asked calculations be run to see payment difference not including tax - didn’t catch until into finance office and everything changed with numbers. But we worked it out. All good. More

Good job Very easy experience from the time we arrived (late and mid-Week), until the time we left. Definitely recommend buying a used car from here. That wa Very easy experience from the time we arrived (late and mid-Week), until the time we left. Definitely recommend buying a used car from here. That was our experience. More