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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

4.6
770 Reviews

7171 West Canal Dr

Kennewick, WA

99336

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Showing 770 reviews

December 07, 2019

Estoy muy contenta por el trabajo y la amabilidad con que fui tratada por el buen servicio que me ofrio.. Por ver tomando de su tiempo para attended mi cervisio More

by anaibarra0827
Recommend Dealer
Yes
Employees Worked With
Edwin Perez
December 04, 2019

And a good experience for being a first time buyer had an inexperienced salesman who was new at but overall he did a good job he wasn’t pushy he was there to help and did a great job the rest of the team see More

by John1984
Recommend Dealer
Yes
Employees Worked With
Jesus Rivera
November 29, 2019

We were able to get an appointment quickly and it was followed by excellent customer service even though we didn’t purchase our Jeep with them. Thanks! More

by tkramos24
Recommend Dealer
Yes
Employees Worked With
John Hurwitz
November 28, 2019

Arrogant, individual who was unwilling to fix what he sold . I was told to take it or leave it . It is what it is. Poor work quality . Took a sawzall to a brand new inner fender to make a wheel tire com More

by Lithia is a bunch of hacks
Recommend Dealer
No
Employees Worked With
Jon Post, Ivan Alvarez, Jose Rivera
Nov 29, 2019 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

I am sorry if that's the way you felt during this experience I take pride in making sure each customer gets satisfactory service, and if you feel you didn't that is my fault. At the end of our conversation we shook hands and agreed if you were not happy with the truck we would undo the deal or switch to a different truck. I understand how you felt seeing the wheel liner cut but that is something we sometimes have to do on trucks with aggressive wheels and a level kit. Again my goal is to make sure you are happy with the purchase of your new truck and if you aren't please reach out to me at 509-374-7404

November 27, 2019

Mini Cooper Great service! Thank you Becky & Brian for making this an easy and fun experience buying a second vehicle for us. Your helpful & honest attributes wou More

by sarah.c.odea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Molina, Becky Tesch
November 22, 2019

Welcoming Environment Love working with the team at Lithia!!! Anytime I have to bring my rig in for anything I am always taken care of! Great Job More

by shaunmurillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie
November 21, 2019

Works hard for you! The people at LITHIA were so wonderful! Becky really listened to us and found us a great car perfectly in our price range. The people of LITHIA really More

by Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Tesch
November 19, 2019

Excellent service! Very knowledgeable. John was concerned about my safety driving my car home as I live 30 miles away,so arranged for a rental. More

by salee.charlesworth
Recommend Dealer
Yes
Employees Worked With
John Hurwitz
November 16, 2019

Great experience, love the Costco program Salesman was Very friendly and up front about the options. Low pressure after the sale for the add ons (oil, gap, etc...} made the entire process ple More

by HALIJORDAN3600
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Winters
November 15, 2019

Becky is the BEST!! Becky was a very patient and respectful sales person. She took the time to help me figure out what I really wanted in a vehicle and was supportive of More

by Hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Martinez, Becky Tesch
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