Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Great deal by Pat and excellent service by Don and Alana. Don and Alana recently provided excellent service while installing several accessories on my new 2020 Ram 1500 Laramie Sport truck. I would highly rec Don and Alana recently provided excellent service while installing several accessories on my new 2020 Ram 1500 Laramie Sport truck. I would highly recommend them to any and all. Good service is very hard to find these days but you need look no further than Alana (service writer) and Don (service manager) at Lithia of Tri-Cities! Pat Click was the manager I worked with and he provided a great deal on my new truck including trade-ins.. He honestly cares about making sure you get what was promised and always follows through. I would highly recommend Pat when you are looking for your next vehicle purchase! More

Everything was done when promised and done correctly. They even found a problem I did not know about and set the process in motion to repair it. They even found a problem I did not know about and set the process in motion to repair it. More

Service Dept: Above & Beyond Don Stephens and his service department really showed what customer service is supposed to look like when they waged war with the FCA bureaucrats afte Don Stephens and his service department really showed what customer service is supposed to look like when they waged war with the FCA bureaucrats after my truck was diagnosed as requiring a new engine. FCA tried hard to avoid bankrolling the job (not cheap with its Diesel engine), but I was urged to be patient and was, and it was worth it. Don won the war, I have a new engine in my truck, and all the while, I was provided a courtesy loaner to commute with. Also, Brandon is as top-notch a tech as I’ve ever seen. After taking apart my truck -even as far as removing the cab/bed from the chassis, the truck drives absolutely perfect like the day it was new. They even detailed it for me. Thanks very much for the excellent Christmas gift from the superior service department team at Lithia! More

Frustrating but completed ok Not as helpful as could have been in service. Never had this situation prior. Management was able to intervene n provide solution. All is well t Not as helpful as could have been in service. Never had this situation prior. Management was able to intervene n provide solution. All is well that ends well More

Smooth process Everything went smoothly; from the moment we walked in to the dealership to the moment I drove away in my new car. Becky was amazing...Thank you! Everything went smoothly; from the moment we walked in to the dealership to the moment I drove away in my new car. Becky was amazing...Thank you! More

Great experience, would go there again. Tim was really considerate of my needs. I have a disabled husband that cannot be left alone for very long so he brought the van to me to test drive. Tim was really considerate of my needs. I have a disabled husband that cannot be left alone for very long so he brought the van to me to test drive. That was one of the reasons I decided to purchase the new van from him, not to mention the great price. Financing was a snap too. I was looking at a higher interest rate and they got me a real low one. More

Buying our Jeep Brian went out of his way to deliver the Jeep to me and it was raining all day.Saved my several hours, which was huge because I was leaving town the n Brian went out of his way to deliver the Jeep to me and it was raining all day.Saved my several hours, which was huge because I was leaving town the next day. More

John makes us feel like family. It’s nice to know you are getting the best care ever. My wife and I have nothing but the greatest respect for John. He’s a true asset to your company are getting the best care ever. My wife and I have nothing but the greatest respect for John. He’s a true asset to your company More

Pleasant ! Needs more parking for dropping off vehicles to be serviced. After being serviced, it was parked in a very tight spot to get a full sized pickup out. Needs more parking for dropping off vehicles to be serviced. After being serviced, it was parked in a very tight spot to get a full sized pickup out. ( without hitting a new vehicle) Other than that, it went well from start to finish. More

Amazing Customer Service Our sales rep Denis G. was so informative and it was a pleasure to work with him. He helped us make a responsible and educated purchase. Our sales rep Denis G. was so informative and it was a pleasure to work with him. He helped us make a responsible and educated purchase. More