Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Best dealership around!!! John is the greatest!!!! I always get the best treatment when I walk into Lithia of Tri-Cities! John is by far the best! Everybody that I speak to there treats people with r I always get the best treatment when I walk into Lithia of Tri-Cities! John is by far the best! Everybody that I speak to there treats people with respect. With the issues we have had with our car they always take care of us! I recommend this dealership as they do take care of their customers! I always appreciate that they want to know how the family is doing and that they know our names and care about us as people, not just another number walking in the door. These people are the BEST!!!! More

excelente servicio y atencion te explican todo bien y sobretodo te tienen pasiencia con lo financiero y tienen limpieza en las instalaciones y si regreso por otro auto y recomiendo ampliamente lithia tri sobretodo te tienen pasiencia con lo financiero y tienen limpieza en las instalaciones y si regreso por otro auto y recomiendo ampliamente lithia tri-cities More

Car shopping is typically stressful but Lithia made it easy and enjoyable. I will recommend them to friends and family, and make all my future purchases there. easy and enjoyable. I will recommend them to friends and family, and make all my future purchases there. More

Had a great experience. The staff was really helpful, and upfront. They did a great job finding the exact truck that I was looking for. upfront. They did a great job finding the exact truck that I was looking for. More

Jay is a very detailed oriented sales representative. He went through all the information I needed to be a well informed customer. All the information he gave were correct. The info helped me make a good de went through all the information I needed to be a well informed customer. All the information he gave were correct. The info helped me make a good decision on what type of vehicle to buy. He’s very knowledgeable. He’s the best I have seen & I’m grateful for services More

Fantastic service from folks who really care about your vehicle and your experience. Had a warranty repair done quick and easy. Great value and my car runs great! vehicle and your experience. Had a warranty repair done quick and easy. Great value and my car runs great! More

It was an excellent experience! I was greeted as I walked through the door and was immediately able to meet with a representative, Jay Gonzalez. He took the time to understand my needs and help me explore my through the door and was immediately able to meet with a representative, Jay Gonzalez. He took the time to understand my needs and help me explore my options. I felt that all of the technical details of the purchase were explained thoroughly, and any questions I had were welcomed and answered. I definitely look forward to continued business and am loving my new pickup! More

I am happy with the sales team that promptly found another vehicle for me after the one we were looking at got traded to another dealer another vehicle for me after the one we were looking at got traded to another dealer More

Great experience. Nice car for a good price. Financing was a cinch and delivery was prompt. They found the car i wanted, shipped it here and all went smoothly. was a cinch and delivery was prompt. They found the car i wanted, shipped it here and all went smoothly. More

Unresponsive staff and unprofessional delivery I didn't expect experience of purchasing a Jeep to be that bad from a dealership. Firstly, the dealership is very unresponsive. Since the time of sale I didn't expect experience of purchasing a Jeep to be that bad from a dealership. Firstly, the dealership is very unresponsive. Since the time of sales only, I didn't find salesman Jay to be much interested in selling the car. He didn't even contact us once after we met first time at the dealership. I thought it might be because we didn't agree on a price, however, it's still the same even though I purchased a Jeep Cherokee under the CPO program. The next day after I signed the contract, neither I received an update if the car is ready for pick nor the sales guy picked up the call. He didn't even care to drop a message that I am busy or I will call back later. Finally, when we were there to pick the car, we found only one key fob, the fuel tank was empty, there were some documents of some other person. I am not sure if these things lie under the CPO program (I have been to other good dealerships and they do take care of every minute detail), but they do lie under ethical and professional behavior. Now, let's talk about after sales. Jay said that he will forward videos explaining how different features in the car work, but again, nothing yet! Brian asked me to send PayStub once for financing, I sent it, but again, no acknowledgement. I entered my car details in myCarFax and I found that tire rotation is overdue. The last time tire rotation was done more than 13 months ago. I mailed Brian about the same, but again, no response. If you compare with other dealerships in the town, I found the sales and after sales unresponsive and unprofessional. I feel there is a huge scope of improvement. Right now, it feels like dealership didn't sell me the car, I bought the car because I loved the car. :) More