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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

4.5
660 Reviews

7171 West Canal Dr

Kennewick, WA

99336

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Showing 660 reviews

October 18, 2024

Very helpful. Easy to arrange appointments and they always keep me updated on what is happening. More

by Perigoc22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Perez
Oct 18, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for this positive rating. As always, your business is greatly appreciated and we hope to have you back at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities for your next due service.

October 16, 2024

I had a basic service/ oil change and filter done on my 2021 Ram 2500. When I got home and parked my vehicle I noticed oil on my driveway concrete. After further exam I notice oil all over the frame, shock More

by Twthrall1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Oct 21, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

I'm sorry to hear about the oil issue after your service. We strive for thoroughness and it's clear we fell short this time, which is disappointing. Please reach out so we can address this situation promptly and ensure it doesn't happen again in the future. Thank you, John Hileman - Service Manager - johnhileman@lithia.com

October 16, 2024

All employees are very helpful and respectful. They get you what you need and look for YOUR best interest and not theirs. They do services in a timely manner and do a great job at doing it correct More

by Fidel Rangel Betancourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel Soto, John Hurwitz, Alana Ritchie, Jesus Rivera, Donald Stephens, Edwin Perez, Jay Gonzalez
Oct 18, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Fidel, thank you for the glowing review! We're delighted to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities took great care of you. We appreciate your recommendation and look forward to serving you again in the future!

October 16, 2024

We’ve purchased a few cars with Patric being our salesman. He never disappoints, makes the process smooth and fast. More

by Carmenpena09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayra Jimenez, Brian Molina, Patric Click
Oct 18, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Carmenpena09, thank you for your continued trust in Patric and the team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear that each experience has been smooth and efficient. Enjoy your new ride!

October 16, 2024

The sales team and the service department are always working hard to make sure that I have get great service and leave happy. More

by davidh2783
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
Oct 18, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

David, we're delighted to hear that our sales and service teams at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities are meeting your expectations. Thank you for the kind words! See you again soon!

October 13, 2024

Received excellent service when my truck broke down while visiting from Oregon. Vanessa made sure our truck was looked at and then explained what the issue was. Would use this dealership if I lived in the ar More

by expanse.amylase-0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
Oct 14, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're delighted to hear that Vanessa and the team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided you with excellent service during your visit. Thank you for sharing your experience, and we're glad we could assist while you were in town!

October 13, 2024

Our purchase was great experience. Any of our concerns were quickly taken care of. Thank you Johnny. More

by bobdodie86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Rivera, JOHN MENDOZA
Oct 15, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We are happy to hear that you had a great experience with our staff, Johnny, during your last visit. We hope you enjoy our new car. Come see us again soon!

October 13, 2024

Great after sale followup. Somewhat limited selection but got fairly close to the truck I wanted. The color was not my favorite but the pricing made it work for me. More

by Livingw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian
Oct 15, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for sharing your experience with Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're glad to hear that our after-sale follow-up and pricing met your expectations. If there's anything else we can do for you, feel free to reach out!

October 10, 2024

The service was the greatest ever. Took several tries to find the problem but in the end it was fixed and we’re happy with the results. Thank you so very much for service department an More

by Winchestermr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert
Oct 11, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Winchestermr, Thank for the kudos to our service team! We're delighted to hear that our service department and technician were able to resolve the issue for you at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Thank you for your patience and kind words!

October 07, 2024

Communication is great and service was excellent with lots of detail! Oscar keeps in contact every step of the way More

by Sasquatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar and Mike DiBenedeto
Oct 08, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're delighted to hear that Oscar provided excellent service and kept you informed throughout your experience at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Thank you for sharing this feedback! See you next time!

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