Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Helpful and friendly staff I had a great experience working with Denis. He was very friendly, upfront and honest. Highly recommend his help with your next used vehicle purchase. I had a great experience working with Denis. He was very friendly, upfront and honest. Highly recommend his help with your next used vehicle purchase. More

Great fast service She was great and was fast and profetional she helped me with no issues and hope next time I go in for service I can get her help again is always grea She was great and was fast and profetional she helped me with no issues and hope next time I go in for service I can get her help again is always great to go with someone you already know and know they will help you with great service More

Stress free environment Denis Gusic and everyone was wonderful in making my wife and Is venture and hassle free as they can . It was a clean and welcoming environment and Den Denis Gusic and everyone was wonderful in making my wife and Is venture and hassle free as they can . It was a clean and welcoming environment and Denis was Awesome in helping us get exactly what we were looking for and stay in our price range we wanted overall if I had to go do it again I would absolutely come back to Denis and the crew at Lithia for our next vehicle purchase very happy with our decision More

Very helpful crew. Found the vehicle online . Called with questions and was given truthful, accurate answers. Tim was very helpful in discussing the vehicle and explain Found the vehicle online . Called with questions and was given truthful, accurate answers. Tim was very helpful in discussing the vehicle and explaining the operation of of the vehicle. More

Great dealership. Great people. Just bought my second vehicle from here. Great people not looking to just sell a car but making sure its the right car for you and your situation. I w Just bought my second vehicle from here. Great people not looking to just sell a car but making sure its the right car for you and your situation. I would highly recommend anybody looking to buy a new car to check this place out first. More

No appointment - same day service Called in for a jeep that wouldn't start on its own. Alana said bring it in and without an appointment, she had the jeep fixed and ready by the aftern Called in for a jeep that wouldn't start on its own. Alana said bring it in and without an appointment, she had the jeep fixed and ready by the afternoon. Best service ever. They even gave me a ride home while vehicle was in the shop. More

Excellent sales staff, financial manager blows it Sales was amazing! That gentleman jumped through every hoop for my son and I. I would highly recommend him. Brian, our financial manager, gave Sales was amazing! That gentleman jumped through every hoop for my son and I. I would highly recommend him. Brian, our financial manager, gave me the impression that we were more of an inconvenience. HE is the reason I will use Lithia Dodge ONLY AS A LAST RESORT. Issues I had with Brian: - He made us wait for nearly two hours. I had a loan from my financial institution, he stated that he could beat my interest rate by at least 2 points. I refused on principle alone. Brian makes me wait, then tries to use my need to go home to try and sell me on a loan i didn't want. I know full well that he gets commission on that financing. - once Brian realized i wasn't amused or budging, i was treated like an inconvenience. His demeanor immediately changed. He was short with me and almost rude. - Speaking of rude, Brian called me a week later. Not as a follow up, but to tell me they haven't been paid yet. He consistently interrupted me during the conversation, and treated me as if i was a liar. I have lived in Tri-Cities for just over eight years. I have bought 4 vehicles since living here, all from other dealerships. I am appalled that someone made the decision that Brian was a good representation of your dealership. If he's senior enough to be a financial manager and acts that way, how is he training the new personnel to act? More

Helpful and considerate She always keeps me informed about how my service is going. If tho work is delayed for any reason she informs me and tells me the details She always keeps me informed about how my service is going. If tho work is delayed for any reason she informs me and tells me the details More

Always a good deal and great service Murillo and his crew are top notch. I’ve purchased more rigs that I think I can remember from these guys. They really know how to take care of you a Murillo and his crew are top notch. I’ve purchased more rigs that I think I can remember from these guys. They really know how to take care of you and build a lasting relationship. I don’t go anywhere else. More

Knowledgeable service John knew exactly what I needed before I even got there. That included a recall I didn't know about, but he made sure I was informed and the condition John knew exactly what I needed before I even got there. That included a recall I didn't know about, but he made sure I was informed and the conditions addressed along with my service. Been to them twice now, had no issues on service and 3 safety recall repairs. More