Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Overall enjoyable Overall an enjoyable car buying experience. As always it takes to long to go through the process. We had financing already secured through our bank an Overall an enjoyable car buying experience. As always it takes to long to go through the process. We had financing already secured through our bank and were there for over three hours. Thought it would be faster than that. Our salesperson Ivan was great. Signing paperwork with Jesus went faster than expected. Thanks for taking care of us. More

Took care of the problem in a timely manner Highly recommend Lithia of Tri-cities. John Hurwitz is very professional. He takes care of the customer. He keeps you informed and updated on the st Highly recommend Lithia of Tri-cities. John Hurwitz is very professional. He takes care of the customer. He keeps you informed and updated on the status of your vehicle repairs. More

Great Customer Service Denis was great and so helpful. He helped my Dad get exactly what he wanted and he was up front and honest with us. Jesus made the paperwork very easy Denis was great and so helpful. He helped my Dad get exactly what he wanted and he was up front and honest with us. Jesus made the paperwork very easy as well! We will be back for sure. More

Out of town warranty work Our minivan broke down 220+ miles from home. My service advisor John was great and took care of everything making the process easy and manageable. Ver Our minivan broke down 220+ miles from home. My service advisor John was great and took care of everything making the process easy and manageable. Very thankful for the loaner car to be included due to the miles we had to drive back. More

Outstanding customer service I special orderd a truck. When it got here it was obvious that I had made a mistake and orderd a short box. Insted of sticking me with the truck that I special orderd a truck. When it got here it was obvious that I had made a mistake and orderd a short box. Insted of sticking me with the truck that wasn't going to work for me thay just ordered another one with the regular bed. This dealership is abviosly more about the customer than just making a buck. More

It was amazing The dodge team is really helpful and explane every detail to us we are very grateful for all there support! I will totally go back and look for a new The dodge team is really helpful and explane every detail to us we are very grateful for all there support! I will totally go back and look for a new car! More

Great people The staff at the dealership went out of their way to be courteous and explain things in layman's terms. The only downside was the amount of time it to The staff at the dealership went out of their way to be courteous and explain things in layman's terms. The only downside was the amount of time it took to get the car in. More

Mary is the most amazing person lithia does a great job but she definitely makes it an over the top positive experience. I do all my vehicle service there now but she definitely makes it an over the top positive experience. I do all my vehicle service there now More

Becky was great I came in to look at test drive a few different trucks to find out what I would like. Becky was very professional and very knowledgeable about feature I came in to look at test drive a few different trucks to find out what I would like. Becky was very professional and very knowledgeable about features in the new and used vehicles More

Still loving the Renegade. I was pleasantly surprised with how I was treated at Lithia. I normally get tired of the sales man to the point I start mean mugging and end up leavin I was pleasantly surprised with how I was treated at Lithia. I normally get tired of the sales man to the point I start mean mugging and end up leaving the dealership with nothing but complaints. So coming in to Lithia I was ready for the prim and pressed salesmen to flock to my husband and I like fresh meat. We met Luis first right when we got on to the dealership property. He was very nice no pressure attitude let us know he was new. Which I appreciated. We where able to walk around the dealership and actually see what they have with out being bothered. After looking around Denis introduce himself to us and took over from there he was real and kind. Told us a little about himself. Answered all our questions and made it a very smooth buying experience. Jesus was quick but friendly. He also made it enjoyable to buy a vehicle. My husband and I both ended up buying a vehicle from Lithia that day. The one other thing that is nice it is local for us which makes it very convenient. Since it went so easy buying a vehicle through them it took me a little bit to realize I had a new vehicle. More